如何有效接待客戶培訓(xùn)課件(共34頁).ppt

1、L/O/G/O如何有效接待客戶如何有效接待客戶 陳陳 靜靜培訓(xùn)目的培訓(xùn)目的 根據(jù)成交統(tǒng)計(jì)：店面接待占成交客戶來源的根據(jù)成交統(tǒng)計(jì)：店面接待占成交客戶來源的21.6%，是所有客戶成交渠道的第一位，目前，是所有客戶成交渠道的第一位，目前我們店面接待能力非常有限，接待人員參差我們店面接待能力非常有限，接待人員參差不齊，希望通過本次培訓(xùn)提升大家的接待能不齊，希望通過本次培訓(xùn)提升大家的接待能力，掌握更多的客戶業(yè)主信息，讓我們距離力，掌握更多的客戶業(yè)主信息，讓我們距離成交更近，要求大家認(rèn)真聽講，應(yīng)用到實(shí)際成交更近，要求大家認(rèn)真聽講，應(yīng)用到實(shí)際工作當(dāng)中工作當(dāng)中如何做高質(zhì)量接待？如何做高質(zhì)量接待？如何做高質(zhì)量如

2、何做高質(zhì)量 -店面接待？店面接待？ 店面接待的技巧店面接待的技巧 培訓(xùn)目錄培訓(xùn)目錄 培訓(xùn)目錄培訓(xùn)目錄店面接待的目的店面接待的目的店面接待的準(zhǔn)備店面接待的準(zhǔn)備 店面接待的流程店面接待的流程 店面接待的話術(shù)店面接待的話術(shù)店面接待的目的店面接待的目的店面接待是第一次與一個(gè)準(zhǔn)客戶面對(duì)面互店面接待是第一次與一個(gè)準(zhǔn)客戶面對(duì)面互 相了解接觸的機(jī)會(huì)，必須相了解接觸的機(jī)會(huì)，必須了解詳細(xì)需求了解詳細(xì)需求并并留下聯(lián)系方式留下聯(lián)系方式以最快的速度以最快的速度形成帶看形成帶看！店面接待：目的！目的！店面接待：目的！目的！1、了解客戶的需求、了解客戶的需求2、推銷公司、推銷公司3、推銷自己、推銷自己4、完成本次或下次看房

3、的目的、完成本次或下次看房的目的店鋪接待的工具店鋪接待的工具1 小區(qū)規(guī)劃圖，戶型間隔圖小區(qū)規(guī)劃圖，戶型間隔圖2 筆記本筆記本 計(jì)算器計(jì)算器3 卡片卡片店鋪接待的目的？店鋪接待的目的？店門口攀談：目的？店門口攀談：目的？ 當(dāng)客戶在店門口看展板或房源貼時(shí)，我們需以輕松的口吻問客當(dāng)客戶在店門口看展板或房源貼時(shí)，我們需以輕松的口吻問客戶想了解什么，沒有需求也可以隨便看看，不要上來就讓客戶進(jìn)店，戶想了解什么，沒有需求也可以隨便看看，不要上來就讓客戶進(jìn)店，他們會(huì)有壓力！他們會(huì)有壓力！ 例如：例如： A小區(qū)業(yè)主接待，在對(duì)手公司門口業(yè)主被問及需求是否有房賣時(shí)小區(qū)業(yè)主接待，在對(duì)手公司門口業(yè)主被問及需求是否有房賣

4、時(shí)馬上說：不，當(dāng)走到馬上說：不，當(dāng)走到B店是經(jīng)紀(jì)人很禮貌的說隨便看看然后講述了一店是經(jīng)紀(jì)人很禮貌的說隨便看看然后講述了一些近期的成交后，雙方慢慢攀談起來，并成功委托一套獨(dú)家房源售出。些近期的成交后，雙方慢慢攀談起來，并成功委托一套獨(dú)家房源售出。引客戶進(jìn)門引客戶進(jìn)門：目的？：目的？ 請(qǐng)入座、倒水（同事配合）請(qǐng)入座、倒水（同事配合） 解除客戶壓力后，必須把客戶引進(jìn)店門。解除客戶壓力后，必須把客戶引進(jìn)店門。 倒水的目的：讓客戶輕松一些，把客戶留住。坐著喝水和站在門口兩倒水的目的：讓客戶輕松一些，把客戶留住。坐著喝水和站在門口兩者比較哪個(gè)客戶更能把需求說的更詳細(xì)一些。者比較哪個(gè)客戶更能把需求說的更詳細(xì)

5、一些。提醒：店面接待客戶時(shí)人員不要太多，否則客戶不敢進(jìn)店，當(dāng)一個(gè)人介紹時(shí)其他提醒：店面接待客戶時(shí)人員不要太多，否則客戶不敢進(jìn)店，當(dāng)一個(gè)人介紹時(shí)其他人不要一起去銷售否則客戶不知道聽誰的。人不要一起去銷售否則客戶不知道聽誰的。 Add your title in here Add your title in here Add your title in hereThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.ThemeGallery is a Design Digital

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