香格里拉酒店(英語)

Thefirstshangri-lahotelwasbuiltinSingaporein1971.Fromthenon,Shangri-lahotelhasbeendevelopingintoaninternationalhotelinHongKongwhereisconsideredtobetheheadquartersofthehotel.Nowadays,shangri-lahotelhasbeenthebiggesthotelinAsiaanditisregardedasoneofthebesthotelmanagementgroupsoftheworld.Inthemeantime,thehotelalsogetsagoodandsamereputationfromthepublic.從1971年新加坡第一間香格里拉酒店開始，香格里拉酒店便不斷向國際邁進(jìn)；以香港為大本營，今日香格里拉已是亞洲區(qū)最大的豪華酒店集團(tuán)，且被視為世界最佳的酒店管理集團(tuán)之一，在無數(shù)公眾和業(yè)內(nèi)的投選中，均獲得一致的美譽(yù)。Theshangri-lamanagementthought:shangri-lahospitality,came.Shangri-laprospectgoal:tobecometheguest,colleagues,shareholdersandbusinesspartnerofchoice.Theshangri-lamissionstatement:toheartfelthospitality,createunforgettablegoodexperiences,alwayscustomersatisfaction香格里拉的經(jīng)營思想：香格里拉熱情好客，親如一家。香格里拉的前景目標(biāo)：成為客人、同事、股東和經(jīng)營伙伴的首選。香格里拉的使命宣言：以發(fā)自內(nèi)心的待客之道，創(chuàng)造難以忘懷的美好經(jīng)歷，時刻令客人喜出望外。Now,Letuscomenearit!Guangzhoushangri-lahotel1Introduction2organizationchartoffullservicehotle

3TheMainfunctionsofeachdepartment——Frootoffice

——Housekeeping

——FoodandBeverageGuangzhoushangri-lahotel,adjoiningguangzhouinternationalconventionandexhibitioncenter.Thehotelhas704kmdeluxeroomsandsuites,anothersetofexquisitedesigntwenty-sixserviceapartments,areamorethan42squaremeters,bothfromtheroomsofallthepearlrivercanbetabledbeautifulsceneryandquietandtastefullylaidoutandthegreenTingYuan.廣州香格里拉大酒店，毗鄰廣州國際會展中心。酒店擁有704間豪華客房及套房，另設(shè)26間設(shè)計精巧的服務(wù)式公寓，面積均超過42平方米，從客房可盡覽珠江的秀麗風(fēng)光及幽雅的翠綠庭苑。Shangri-laalwayspaidattentiontothehardwareestablishmentofluxuriousandcomfortable,plusAsianhospitalityway,becomethehumanizationforAsianfamoushotelbrands.香格里拉一向注重硬件設(shè)施的豪華舒適，加上亞洲人的殷勤好客之道，成為適合亞洲人文化的知名酒店品牌。

GMAdministrationEngineering

F&BSecurityAccountingRoomDivisionHRPurchasin

FOHousekeepKitchenRestauraMarketing/SalelinenRoomBallroom

RecreationTraininaFrontofficegenerallylocatedonalayerofthelobby,reservation,check-inregistrationforvisitors,suchasconsultingandluggageaccessandporedoverarangeofservices.Youencounteranyproblemsinthejourneycanbeaskfrontdeskservicepersonnel.Inaddition,thehotelfrontdeskcanalsoprovideyouwithmorningcall,ordering,andotherserviceagents.一般位于酒店一層大堂，為游客辦理訂房、入住登記、咨詢以及行李存取放送等一系列服務(wù)。您在旅程中遇到的任何問題都可以向前臺服務(wù)人員進(jìn)行詢問。此外，酒店前臺還可以為您提供叫早、訂車以及其他代辦服務(wù)。

Organizational

(1)isresponsibleforallthearrivingguest.

(2)thecontactandcoordinatethehoteltothecustomerservicework,inatimelymannertoguestroomreservation,theactualtotheguestroom,reportandthespecialrequirementsoftheguestsofguestservicessuchasinformationtootherrelateddepartments.(3)providebooking,inquiry,checkin,concierge,luggagestorageandtransport,businesscenter,theairportandotherkindsoffrontofficeservices.(4)isresponsibleforacceptandhandleguestcomplaints主要職能：(1)負(fù)責(zé)接待所有抵店客人。(2)聯(lián)絡(luò)和協(xié)調(diào)飯店對客服工作，及時將客房預(yù)訂、實際到客情況、房間報告及客人的特殊要求等對客服務(wù)信息傳遞給其他有關(guān)部門。(3)提供預(yù)訂、問詢、開房、禮賓、行李寄存及運(yùn)送、商務(wù)中心、機(jī)場接送等各類前廳服務(wù)。(4)負(fù)責(zé)接受并處理客人投訴

MainfunctionsHousekeeping

yourjourneycomfortandhousekeepingservicesareinseparable.Inyoustayinyourroomwasclean,completeproducts,facilitiesingoodcondition,etc.Inaddition,youinhotwater,ice,laundry,ironingandotherrequirementsaretobedoneforyoubythisdepartment.

您旅程的舒適度與客房部提供的服務(wù)密不可分。主要表現(xiàn)在您入住房間的整潔衛(wèi)生、用品齊全、設(shè)施完好等方面。此外，您對熱水、冰塊、洗衣、熨衣等方面的要求也由這一部門來為您完成。RoomsDivisionManagerPublicareasupervisorLaundrySupervisorFloorsupervisorGreenhouseadministratorLaundrySupervisorPublicareacaptainThefloorattendantLaundryAttendantLaundryAttendantlinenfloorcaptainOrganizational(1)providesguestswithahighstandardofroomservice.(2)isinchargeofguestroomsandpublicareacleanandhealth.(3)isresponsibleforallofthefabrics,guestlaundrywashingguestroomsandrestaurantaswellastheentirestorestaffuniforms.(4)toberesponsibleforthemanagementoftheguestroomequipment,supplies,reducetheoperatingcost.主要職能：(1)為客人提供高標(biāo)準(zhǔn)的客房服務(wù)。(2)負(fù)責(zé)做好客房及公共區(qū)域清潔衛(wèi)生。(3)負(fù)責(zé)洗滌客房和餐廳的所有織品、客人衣物以及全店員工的制服。(4)負(fù)責(zé)客房設(shè)備、用品管理，降低營業(yè)成本。MainfunctionsFoodandBeverageStatusandroleinthehotel'sfoodandbeveragedepartmentFoodisanimportantpartofthehotelservicesandfacilitiesThehotelrestaurantisoneoftheimportantsourcesofeconomicincomeHotelscateringtoregionaleconomiesalsohaveanimportantroleThehotelrestaurantisshapingtheimageandreputationofanimportanteconomicandculturalexchangestopromoteregionalbusinessunits餐飲部在飯店的地位與作用餐飲是酒店服務(wù)設(shè)施的重要組成部分餐飲是酒店經(jīng)濟(jì)收入的重要來源之一酒店餐飲對地區(qū)經(jīng)濟(jì)也有重要作用餐飲是塑造酒店形象和聲譽(yù)、促進(jìn)地區(qū)經(jīng)濟(jì)文化交流的重要業(yè)務(wù)部門Directoroffood&BeverageChineseRestaurantSupervisorDishSupervisorChineseRestaurantCaptainReceptionistThememberthatsenddishStewardingManagerWesternrestaurantManagerRestaurantExecutiveChef

banquetmanagerRestaurantbanquetSupervisorbanquetCaptainWaiterWaiterStewardingSupervisorDishwasherWesternRestaurantSupervisorWesternRestaurantCaptainWaitercooker