一線主管學(xué)員手冊(cè)管理工具5S目視化問題解決課件

1、Continued1Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao5SContinued2Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan QingdaoWhat is Workplace Organization? 什么是工作場地有序安排？TRASHTO WELSGLOVSWorkplace OrganizationVideo-WPO1.工具一：5S-工

2、作場地有序安排(Workplace Organization)Continued3Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao5S 背景 Background跨國企業(yè)全球制造(精益生產(chǎn))系統(tǒng)的策略之一是精益辦公/工作環(huán)境，它的基礎(chǔ)是全面杜絕浪費(fèi)。你們將學(xué)習(xí)如何認(rèn)清浪費(fèi)，并用一種稱為”5S”的工具來消除浪費(fèi)。術(shù)語”5S”(或稱為用于工作場地有序安排的5個(gè)步驟)源于日本Toyota, 為獲取干凈、有序且安全的工作環(huán)境所采用的5個(gè)詞。A strategy of the

3、multinational Global Manufacturing System is a Lean Workplace Organization and Office Environment. The foundation of this strategy is the total elimination of waste. The class you are enrolled in will teach you how to identify waste and how to use a tool called “5S” to eliminate waste and get your w

4、orkplace well organized. The term “5S” (or the 5 steps to workplace organization) originally came from 5 words used by Toyota to achieve a clean, well organized, and safe workplace. 5S-工作場地有序安排工作場地有序安排Continued4Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao創(chuàng)

5、建并保持安排有序、清潔干凈、高效性能的工作場地一種流程和方法A Process and method for creating and maintaining an organized, clean, high-Performance workplace改善所需條件 - 記律A conditioning discipline for Kaizen1 S整理 分離及丟棄(篩選)Segregate & Discard (“Seiri”)2 S整頓排序及識(shí)別(分類)Arrange & Identify (“Seiton”)3 S清掃 清掃及日檢(清掃)Clean & Insp

6、ect Daily (“Seiso”)4 S清潔 經(jīng)常重訪(保持)Revisit Frequently (“Seiketsu”)5 S素養(yǎng) 主動(dòng)保持(自律)Motivate To Sustain (“Shitsuke”)如何做5S How 5S?5S-工作場地有序安排工作場地有序安排Continued5Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 定義：定義：工作場地的安全、清潔和有序的安排，它為每件物品提供一個(gè)特工作場地的安全、清潔和有序的安排，它為每件物品提供

7、一個(gè)特定的位置，并去除任何不必要的東西。定的位置，并去除任何不必要的東西。DEFINITION: The safe, clean and orderly arrangement of the workplace that provides a specific location for everything and eliminates anything that is not required. 目的：目的：工作場地的有序安排使工作場地有序化，使工作場地的有序安排使工作場地有序化，使“偏離標(biāo)準(zhǔn)偏離標(biāo)準(zhǔn)”的情況的情況顯而易見。它能消除浪費(fèi)，使日常工作更舒適、精確、方便并降低成本。顯而易見。它能

8、消除浪費(fèi)，使日常工作更舒適、精確、方便并降低成本。PURPOSE: Workplace organization puts order to the workplace, allowing out-of-standard conditions to be visible. It eliminates waste and makes our daily tasks more comfortable, accurate, easier and less costly. 一個(gè)蘿卜一個(gè)坑一個(gè)蘿卜一個(gè)坑A Place for Everything and Everything in its Place5

9、S-工作場地有序安排工作場地有序安排Continued6Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao第一步:整理 (篩選)First S = Seiri (SIFT) 說明本區(qū)域的目的。分清主次。對(duì)于那些不再需要，不再適用于本區(qū)域的目的、或數(shù)量過多者應(yīng)予清除。應(yīng)特別關(guān)注所剩物品的使用頻率。需檢查的區(qū)域包括辦公設(shè)備、材料供應(yīng)、信息、家具、標(biāo)志等，在辦公室中和生產(chǎn)區(qū)域內(nèi)進(jìn)行篩選時(shí)使用紅色標(biāo)簽作為工具 。 Define the purpose of the area.

10、Distinguish the necessary from the unnecessary. Discard any items that are no longer needed, do not fit the purpose of the area, or have quantities that are too high. Special emphasis should be placed on how often the remaining material will be used. Areas to examine include office equipment, suppli

11、es， information, furniture, signs, etc. and red label is the tool to sift in the workplace and office.5S-工作場地有序安排工作場地有序安排Continued7Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao整理整理 Sift要點(diǎn)要點(diǎn)1Main Point 1:把工作場地內(nèi)需要的物品與不需要的物品分開，迅速清除不需要的物品。把工作場地內(nèi)需要的物品與不需要的物品分開，迅

12、速清除不需要的物品。Divide the needed and unneeded items at the job site, and quickly remove the unneeded.5S-工作場地有序安排工作場地有序安排Continued8Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao紅色標(biāo)簽運(yùn)動(dòng)紅色標(biāo)簽運(yùn)動(dòng)是一種目視管理工具，其有助于識(shí)別不必要的物品。在紅色標(biāo)簽運(yùn)動(dòng)中，重要的是： 始終牢記現(xiàn)有的各項(xiàng)標(biāo)準(zhǔn)始終牢記現(xiàn)有的各項(xiàng)標(biāo)準(zhǔn); ; 為那些目前尚無標(biāo)準(zhǔn)的場

13、為那些目前尚無標(biāo)準(zhǔn)的場 所所 制制 定標(biāo)準(zhǔn)定標(biāo)準(zhǔn); ; 應(yīng)保證應(yīng)保證2 2個(gè)班次都應(yīng)知道什么物品貼上了紅色標(biāo)簽且都同意將它們清除掉個(gè)班次都應(yīng)知道什么物品貼上了紅色標(biāo)簽且都同意將它們清除掉; ; 在將貼上紅色標(biāo)簽的箱子或柜子清除之前，應(yīng)確保它們?nèi)慷际强盏脑趯①N上紅色標(biāo)簽的箱子或柜子清除之前，應(yīng)確保它們?nèi)慷际强盏? ; 在該運(yùn)動(dòng)結(jié)束時(shí)，模擬操作。在該運(yùn)動(dòng)結(jié)束時(shí)，模擬操作。整理整理 Sift5S-工作場地有序安排工作場地有序安排Continued9Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong

14、Jinan Qingdao設(shè)施 - 工具/工作臺(tái)/桌子/椅子等Facilities Tools, work tables, desks, chairs, etc.地點(diǎn) - 地板/書架/房間等Location Floors, shelves, rooms, etc.文檔 - 通知/通報(bào)/備忘錄/公告牌等Documents Notices, circulars, memos, bulletins etc.機(jī)器 - 復(fù)印機(jī)/計(jì)算機(jī)/傳真機(jī)等Machines Copiers, computers, FAX machines, etc.用具 - 折疊機(jī)/裝訂機(jī)/夾紙板等Fittings Folders,

15、 binders, files, etc.文具 - 鉛筆/鋼筆/橡皮/夾子/備忘活頁簿等Stationery-Pencils, pens, erasers, clips, memo pads, etc.其它 -書/雜志/宣傳冊(cè)等Others Books, magazines, pamphlets, etc.紅色標(biāo)簽活動(dòng) Red Label Campaign什么東西可以貼紅色標(biāo)簽? What will be Red Labeled ?人人/消防用品不可以貼消防用品不可以貼紅色標(biāo)簽紅色標(biāo)簽! No Red Labeled on people/fire pipes!整理整理 Sift5S-工作場地有

16、序安排工作場地有序安排Continued10Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 到達(dá)指定區(qū)域Go to assigned area.對(duì)指定區(qū)域全面拍照Photograph assigned area completely.標(biāo)明“以前”的照片及日期Mark photos “before”and date.在各區(qū)域?qū)Ω骷锲愤M(jìn)行討論，確定是否應(yīng)貼“紅色標(biāo)簽” In each area， discuss each item and decide whether

17、 the item should be “red labeled”采用紅色標(biāo)簽張貼標(biāo)準(zhǔn)- Use red label standards在有疑問的物品上亦貼上紅標(biāo)簽Place a red label on questionable items as well.在搬動(dòng)紅色標(biāo)簽物品前，應(yīng)由經(jīng)理批準(zhǔn)Before an item is disassembled， manager needs to approve將貼有紅色標(biāo)簽的物品送到匯集處Take red labeled item to marshaling area經(jīng)理對(duì)所有行為有最終審批權(quán) Manager has final approval o

18、f all actions 貼紅色標(biāo)簽的過程The Red Labeling Process整理整理 Sift5S-工作場地有序安排工作場地有序安排Continued11Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 第二步:整頓 (分類) Second S =Seiton (SORT)將所有不需要的物品清除出局之后將所有不需要的物品清除出局之后，接下來應(yīng)使環(huán)境有序化。各種物品應(yīng)歸接下來應(yīng)使環(huán)境有序化。各種物品應(yīng)歸其位其位一亇蘿卜一亇坑。物品擺放應(yīng)按其安全性、質(zhì)量進(jìn)

19、行分類一亇蘿卜一亇坑。物品擺放應(yīng)按其安全性、質(zhì)量進(jìn)行分類，且在配且在配置所需物品時(shí)應(yīng)杜絕搬運(yùn)浪費(fèi)。并采用置所需物品時(shí)應(yīng)杜絕搬運(yùn)浪費(fèi)。并采用”3易易”標(biāo)準(zhǔn)：標(biāo)準(zhǔn)：易見、易取、易歸還易見、易取、易歸還Now that all unnecessary material has beenremoved from the area， it is time to get it organized. A place for everything and everything in its place. Everything should be functionally placed for safety，

20、quality， and to eliminate the waste of motion in locating needed items. The “3 Es” should be used: Easy to See， Easy to Get， Easy to Return.5S-工作場地有序安排工作場地有序安排Continued12Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao整頓整頓 Sort.每件物品都有自己的位置每件物品都有自己的位置.Everythin

21、g in its Place.為每件物品準(zhǔn)備一個(gè)地方為每件物品準(zhǔn)備一個(gè)地方.A Place for Everything.5S-工作場地有序安排工作場地有序安排Continued13Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao整頓整頓 SORT - 1) Categorize for Frequency of Use. Put the number for each item within the appropriate category.1) 根據(jù)使用頻率分類

22、把每件物品的編號(hào)填入適當(dāng)?shù)姆诸愔小?.Tools used by operator for the operation 1.操作人員用于操作的工具2.Replacement parts for 2.設(shè)備或工具的備件3.Safety goggles 3.安全眼鏡4.Quality check sheets 4.質(zhì)量檢測表5.Parts for vehicles with low frequency options 5.使用頻率低的汽車選購件零件6.Cleaning materials 6.清潔材料7.Special cleaning tools for machine maintenance 7

23、.機(jī)器維護(hù)用的特殊清潔工具8.Tools required for an operation 8.操作需要的工具整頓整頓 Sort5S-工作場地有序安排工作場地有序安排Continued14Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao第三步第三步:清掃清掃Third S = Seiso (SWEEP)清掃所有的地板、設(shè)備、工具、家具、墻壁、桌面、辦公桌、工作臺(tái)等，從而清除垃圾及塵埃。員工將對(duì)其工作環(huán)境更為滿意，且任何現(xiàn)存問題在此步驟后將更為醒目。通過清掃工作場地，

24、可以將因垃圾及塵埃而引起的故障降低到最小程度，提高安全性；而且清掃是一種檢查，能夠及時(shí)地辨別設(shè)備問題，予以糾正。Get rid of trash and grime. Clean all floors, machines, equipment, furniture, walls, desktop, workplace etc. Cleaning is a form of checking. People will feel better about their work area and problems will be more visible after this step is perf

25、ormed.5S-工作場地有序安排工作場地有序安排Continued15Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao必須做到必須做到: : 清掃自己的工作環(huán)境：清掃自己的工作環(huán)境： 桌子、柜子及書架桌子、柜子及書架 清掃公用辦公設(shè)備：清掃公用辦公設(shè)備： 傳真機(jī)、復(fù)印機(jī)、打印機(jī)等傳真機(jī)、復(fù)印機(jī)、打印機(jī)等 清掃辦公室：清掃辦公室： 地面、墻壁等地面、墻壁等 清掃地板、墻壁、房梁、天花板，以及清掃地板、墻壁、房梁、天花板，以及 燈燈 罩罩 清掃機(jī)器、設(shè)備、箱子、清掃機(jī)器

26、、設(shè)備、箱子、 料料 架和鎖架和鎖 柜柜 修理泄漏設(shè)備修理泄漏設(shè)備 重新涂刷路線重新涂刷路線 重新涂刷地板和設(shè)備重新涂刷地板和設(shè)備 用廢料箱裝載切削、磨削、鉆孔，或者開孔設(shè)備用廢料箱裝載切削、磨削、鉆孔，或者開孔設(shè)備 廢廢 碎碎 料料清掃清掃 Sweep5S-工作場地有序安排工作場地有序安排Continued16Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao清掃清掃 Sweep5S-工作場地有序安排工作場地有序安排Continued17Shanghai Tianji

27、n Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao第四步第四步:清潔清潔 (保持保持)Fourth S = Seiketsu (SUSTAIN) 在放置物品處使用標(biāo)簽、地址標(biāo)志、彩色編碼，及其它視覺工具，使物品一目了然。應(yīng)遵從視覺控制管理標(biāo)準(zhǔn)，以確保工作環(huán)境清楚明了。將本區(qū)域布局圖(Layout)及所有應(yīng)采用的步驟張貼出來，以使工作場地保持清潔有序。使系統(tǒng)能隨時(shí)確定異常環(huán)境。Use labels, floor markings, color coding, and other visuals to

28、indicate where items should be located. Abide by visual control standard to make sure a visual at glance workplace/office environment. Post a layout of the area and all required steps needed to be performed to ensure the workplace remains clean and organized. Put systems in place to readily identify

29、 abnormal conditions.5S-工作場地有序安排工作場地有序安排Continued18Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao清潔清潔 Sustain 確定任務(wù) Identify Tasks 分派責(zé)任 Assign Responsibility 建立目標(biāo) Set Targets 推廣5S Promote 5SResponsibility Chart 責(zé)任表JonLaryPeterDaveGreg12345Target: Major 5s 1/q

30、tr.目標(biāo)：主要針對(duì) 5S 1/季度Who人員Task任務(wù)5S-工作場地有序安排工作場地有序安排Continued19Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 第五步第五步:素養(yǎng)素養(yǎng) (自律自律)Fifth S = Shitsuke (SELF DISCIPLINE )指派維持各區(qū)域精益環(huán)境的負(fù)責(zé)人員。領(lǐng)導(dǎo)者應(yīng)確認(rèn)工作有序進(jìn)行且保持區(qū)指派維持各區(qū)域精益環(huán)境的負(fù)責(zé)人員。領(lǐng)導(dǎo)者應(yīng)確認(rèn)工作有序進(jìn)行且保持區(qū)域清潔。他們亦可通過此次機(jī)會(huì)進(jìn)行指導(dǎo)域清潔。他們亦可通過此次機(jī)

31、會(huì)進(jìn)行指導(dǎo) 。 5S措施要求組織中的每一個(gè)人均參與。它能正確反映公司的組織狀況及員工措施要求組織中的每一個(gè)人均參與。它能正確反映公司的組織狀況及員工的參與程度。為獲得成功的參與程度。為獲得成功，5S措施應(yīng)得到公司最高領(lǐng)導(dǎo)者的支持措施應(yīng)得到公司最高領(lǐng)導(dǎo)者的支持Assign individuals who will be responsible for maintaining each area. Leaders will verify that the work is being performed and the area is kept clean. They will also use t

32、his opportunity to teach. 5S requires that everyone in the organization is involved. It is a barometer telling how well a company is managed and how much employee participation is present. To be successful， 5S must be embraced by top management/leadership at your company.5S-工作場地有序安排工作場地有序安排Continued

33、20Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao素養(yǎng)舉例素養(yǎng)舉例:安時(shí)上班，有事請(qǐng)假Be on time, ask for leave if necessary休息和午餐后及時(shí)返回工位Return to workstation on time after lunch/break遵守各項(xiàng)操作標(biāo)準(zhǔn)Follow standardized operations遵循公司的規(guī)章制度和方針政策Follow companys riles & regulations待人客氣

34、，可能時(shí)給人以幫助Be polite, be ready to help使用、穿戴規(guī)定的勞防用品Ware necessary PPE 只在指定的區(qū)域抽煙Smoke only in allowed place檢查所有的工具和材料Check tools & materials at work素養(yǎng)素養(yǎng) Self-Discipline5S-工作場地有序安排工作場地有序安排Continued21Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao工作場地的有序安排有利達(dá)成我

35、們公司的各項(xiàng)目標(biāo)工作場地的有序安排有利達(dá)成我們公司的各項(xiàng)目標(biāo)!Workplace Organization contributes to all our company goals! 安全舒適地操作。安全舒適地操作。Operations are performed safely and comfortably. 準(zhǔn)確無誤地操作，減少浪費(fèi)。準(zhǔn)確無誤地操作，減少浪費(fèi)。(制造質(zhì)量制造質(zhì)量) Operations are performed without error， resulting in fewer defects. (Built-In-Quality) 機(jī)械設(shè)備得到精心地維修，故障相應(yīng)減少。

36、機(jī)械設(shè)備得到精心地維修，故障相應(yīng)減少。Machinery and equipment are carefully maintained， reducing the number of breakdowns. 操作有效地進(jìn)行，消除了浪費(fèi)。操作有效地進(jìn)行，消除了浪費(fèi)。Operations proceed efficiently， eliminating waste. 每個(gè)人覺得工作環(huán)境非常舒適每個(gè)人覺得工作環(huán)境非常舒適! The environment is pleasant for everyone.總結(jié)總結(jié) WRAP-UP5S-工作場地有序安排工作場地有序安排Continued22Shangh

37、ai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 總結(jié)總結(jié) WRAP-UP從今以后，你的精益工作環(huán)境的標(biāo)準(zhǔn)要么改善，要么惡化，不太可能一成不變。那么，什么能幫助你改善工作環(huán)境？又有什么會(huì)阻礙工作環(huán)境的改善呢？Your lean work environment will either improve from todays standard or deteriorate. It probably wont stay just the same . What will help y

38、ou improve your work environment ? What will keep it from improving?貴在實(shí)踐，心動(dòng)不如行動(dòng)！堅(jiān)持不懈!！Practice，Just Do It ! Always Do It！5S的威力只有通過堅(jiān)持不懈的實(shí)施才能體現(xiàn)出來The power of 5S is in the implementation and the Follow - Through5S-工作場地有序安排工作場地有序安排Continued23Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Chang

39、zhou Nantong Jinan Qingdao目視化管理Continued24Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan QingdaoABVisualControls目視控制目視控制是指與工作相關(guān)的視覺與聽覺信號(hào),明白易懂。這類信息可以用于識(shí)別、指示、或指出正?；虍惓顩r的存在以及可能需要采取的措施。Visual controls are job related visual and audio signals that are readily apparent and

40、 can be easily understood. This information can be used to identify, instruct, or indicate that normal or abnormal conditions exist and that action may be required.2.工具二：目視化管理(VisualManagement)Continued25Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao目視管理用于目視

41、管理用于Visual Management is used to: 使標(biāo)準(zhǔn)目視化使標(biāo)準(zhǔn)目視化 Make standards visual 顯示異常情況顯示異常情況 Show abnormalities 顯示實(shí)際與目標(biāo)之間的差距顯示實(shí)際與目標(biāo)之間的差距Show actual to target 指導(dǎo)與解釋指導(dǎo)與解釋Instruct and explain 信息交流信息交流Communicate information目視管理目視管理Visual ManagementContinued26Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wux

42、i Changzhou Nantong Jinan Qingdao 在執(zhí)行目視管理時(shí)必須采取以下步驟：在執(zhí)行目視管理時(shí)必須采取以下步驟：The following steps are necessary for implementing visual management:1) 定義需求定義需求 Define the need2)決定目視的類型決定目視的類型Decide type of visualization 制定標(biāo)準(zhǔn)制定標(biāo)準(zhǔn)Set standards 便于理解便于理解Easy to understand 顯而易見顯而易見Easy to see 提供重要的信息提供重要的信息Provides

43、 important information3) 執(zhí)行與跟蹤執(zhí)行與跟蹤Implement and follow-up目視管理目視管理Visual ManagementContinued27Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan QingdaoContinued28Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao分析問題Continued29Shan

44、ghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao3. 工具三：問題解決工具三：問題解決(Practical Problem Solving)如果你不解決問題，你就是問題。如果你不解決問題，你就是問題。If you dont solve the problem, you become a problem.Continued30Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Ji

45、nan Qingdao 問題是改進(jìn)的種子!Problems are the seeds for improvement! 問題就是積極的機(jī)會(huì)!Problems are positive opportunities! 沒有問題，就是大問題!If there are no problems, than something is wrong! 問題解決問題解決(Practical Problem Solving)Continued31Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qin

46、gdao 問題并不意味著指責(zé)問題并不意味著指責(zé)!Problems are not about blaming people! 出現(xiàn)問題是由于系統(tǒng)中存在缺陷。出現(xiàn)問題是由于系統(tǒng)中存在缺陷。Problems occur because of failures in the system 對(duì)于問題，員工負(fù)責(zé)對(duì)于問題，員工負(fù)責(zé)15% ，系統(tǒng)和管理者負(fù)責(zé)系統(tǒng)和管理者負(fù)責(zé)85%。People are responsible for 15%, system & managers 85%問題解決問題解決(Practical Problem Solving)Continued32Shanghai Tia

47、njin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 什么是問題？What is a problem? o 實(shí)際情況與現(xiàn)有標(biāo)準(zhǔn)或期望之間的差距。實(shí)際情況與現(xiàn)有標(biāo)準(zhǔn)或期望之間的差距。A problem is defined as a discrepancy between an existing standard or expectation and the actual situation標(biāo)準(zhǔn)標(biāo)準(zhǔn)Standard實(shí)際實(shí)際Actual差距差距Discrepancy時(shí)間時(shí)間TIME水平水平LEVEL

48、問題解決問題解決(Practical Problem Solving)Continued33Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao123456描述問題描述問題ProblemDescription定義問題定義問題ProblemDefinition確定原因確定原因所在所在LocatePoint of Cause調(diào)查原因調(diào)查原因Cause Investigation補(bǔ)救及長期補(bǔ)救及長期對(duì)策對(duì)策Band/Aid &Long-term Countermeasu

49、re跟蹤和檢查跟蹤和檢查Follow-Up & Check問題解決問題解決(Practical Problem Solving)Continued34Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao描述問題描述問題Problem Description-陳述出現(xiàn)的問題陳述出現(xiàn)的問題state the problem that is occurring1掌握情況掌握情況Grasp the Situation問題解決問題解決(Practical Problem S

50、olving)Continued35Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao定義問題定義問題- -針對(duì)具體情況對(duì)問題進(jìn)行定義針對(duì)具體情況對(duì)問題進(jìn)行定義Problem Definition - Specifically define the situationo標(biāo)準(zhǔn)The Standardo偏差The Deviationo持續(xù)時(shí)間The Time Period2掌握情況掌握情況Grasp the Situation問題解決問題解決(Practical Probl

51、em Solving)Continued36Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao確定原因所在確定原因所在Locate the Point of Causeo找出(車輛/部件上)出現(xiàn)問題的位置Locate Position of Occurrence (on the vehicle/ part)o確定原因所在Locate Point of Cause3掌握情況掌握情況Grasp the Situation問題解決問題解決(Practical Problem

52、Solving)Continued37Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao4運(yùn)用5個(gè)為什么的調(diào)查方法來找出根本原因5 Why Investigation to find the Root Cause調(diào)查原因調(diào)查原因CauseInvestigation問題解決問題解決(Practical Problem Solving)Continued38Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao5個(gè)為什么個(gè)為什么5 Whys 1.為什么為什么機(jī)器人停了Why did the robot stop? 保險(xiǎn)絲燒斷了A fuse in the robot has blown.2.為什么為什么保險(xiǎn)絲燒斷了W