上海工程技術(shù)大學(xué)-管理信息系統(tǒng)理論及應(yīng)用判斷選擇

1、-. z.Chapter 1True-False Questions1.Developing a new product, fulfilling an order, or hiring a new employee are e*amples of business processes. T2.The dimensions of information systems are management, organizations, and information technology.T3.There are four major business functions: Sales and mar

2、keting; manufacturing and production; finance and accounting; and information technology.F4.In the behavioral approach to information systems, technology is ignored in favor of understanding the psychological, social, and economic impacts of systems.F5.A business model describes how a pany produces,

3、 delivers, and sells a product or service to create wealth.TMultiple-Choice Questions1.The si* important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; petitive advantage; operational e*cellence; and: Ba.improv

4、ed fle*ibility. b.improved decision making. c.improved business practices. d.improved efficiency. 2.An information system can be defined technically as a set of interrelated ponents that collect , process, store, and distribute information to support:Aa.decision making and control in an organization

5、.b.munications and data flow.c.managers analyzing the organizations raw data.d.the creation of new products and services.3.The three activities in an information system that produce the information organizations use to control operations are:Crmation retrieval, research, and analysis.b.input,

6、output, and feedback.c.input, processing, and output.d.data analysis, processing, and feedback.4.The average number of tickets sold daily online is an e*ample of:Ca.input.b.raw data.c.meaningful information.d.feedback.5.Which of the following are environmental actors that interact with an organizati

7、on and its information systemsDa.Customersb.Suppliersc.Regulatory agenciesd. All of the aboveChapter 2True-False Questions1.A hotel reservation system is a typical e*ample of a management information system.F2.A transaction processing system is a puterized system that performs and records the daily

8、routine transactions necessary to conduct business.T3.Supply chain management systems are more e*ternally oriented than enterprise systems.T4.Information supplied by an enterprise system is structured around cross-functional business processes.T5.Enrolling employees in benefits plans is a business p

9、rocess handled by the finance and accounting function.FMultiple-Choice Questions1.Identifying customers is a responsibility of the _D_ function.a.finance and accounting.b.Human resources.c.Manufacturing and production.d.Sales and marketing.2.Which type of system would you use to determine what trend

10、s in your suppliers industry will affect your firm the most in five years Aa.ESSb.TPSc.MISd.DSS3.E-governmentrefers to the application of _A_ to digitally enable government and public sector agencies relationship with citizens, businesses, and other arms of government.a.the Internet and networking t

11、echnologiesb.e-mercec.e-businessd.Any puterized technology4._B_ systemcollects data from various key business processes and stores the data in a single, prehensive data repository, usable by other parts of the business.a.transactionb.enterprisec.automatic reportingd.management information5.The term

12、management information systems” designates a specific category of information systems serving: Degrated data processing throughout the firm.b.transaction process reporting.c.employees with online access to historical records.d.middle management functions.Chapter 3True-False Questions1.From the

13、point of view of economics, information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor. T2.Strong linkages to customers and suppliers decrease switching costs. F3.In the value chain model, primary activities are most directly rela

14、ted to the production and distribution of the firms products and services that create value for the customer.T4.In the strategy of product differentiation, information systems are used to enable new products and services. T5.In a demonstration of network economics,the more people that use Adobe soft

15、ware and related products,the greater the value of the software. TMultiple-Choice Questions1.Which of the following would NOT be considered a disruptive technology Aa.Instant messaging.b.c.Internet telephony.d.PCs.2.According to agency theory, the firm is viewed as a(n): Da.unified, profit-ma*imizin

16、g entity.b.task force organization that must respond to rapidly changing environments.c.entrepreneurial endeavor.d.Ne*us of contracts” among self-interested individuals.3.Which of the following is NOT one of the petitive forces CSuppliersOther petitorsE*ternal environmentCustomers4.An information sy

17、stem can enable a pany to focus on a market niche through: Da.ple* trend forecasting.b.tailoring products to the ensive product trend ensive customer data analysis.5.All of the following are major features of organizations that impact the use of information systems E*CEPT f

18、or: Da. business processes.b. environments.c. goals.d. agency costs.Chapter 4True-False Questions1.Privacy is the right to be left alone when you want to be, without surveillance or interference from other individuals or organizations. T2.The last step in analyzing an ethical issue should be to iden

19、tify the stakeholders people who have a vested interest in the oute of the decision.F3.A cookie is a small file containing information about you and your Web activities that is deposited on your hard disk by a Web site. T4.According to the courts, in the creation of unique software, similar concepts

20、, general functional features, and even colors are protectable by copyright law. F5.Spyware is software that es hidden in free downloadable software and can track your online movements. TMultiple-Choice Questions1.Which of the following best describes how new information systems result in legal gray

21、 areas Ba. They work with networked,electronic data,which are more difficult to control than information stored manually. b. They result in new situations that are not covered by old laws .c. They are implemented by technicians rather than managers.d. They are created from sets of logical and techno

22、logical rules rather than social or organizational mores2.In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of: Aproperty rights and obligations.system quality.accountability and rmat

23、ion rights and obligations.3.The feature of political systems in which a body of laws is in place that permits individuals to recover the damages done to them by other actors,systems,or organizations is referred to as: Daccountability.responsibility.due process.liability.4.A colleague of yours frequ

24、ently takes small amounts of office supplies, noting that the loss to the pany is minimal. You counter that if everyone were to take the office supplies, the loss would no longer be minimal. Your rationale e*presses which historical ethical principleKants Categorical Imperative AThe Golden RuleDesca

25、rtes Rule of ChangeThe No free lunch” rule5.Immanuel Kants Categorical Imperative states that: Dif an action cannot be taken repeatedly, then it is not right to be taken at any time.one should take the action that produces the least harm or incurs the least cost.one can put values in rank order and

26、understand the consequences of various courses of action.if an action is not right for everyone to take, it is not right for anyone to take.Chapter 9True-False Questions1.Enterprise systems are designed primarily to allow munication between an organization and outside partners and suppliers. F2.The

27、bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the ne*t across the supply chain.T3.In a pull-based model, production master schedules are based on forecasts of demand for products.F4.You would e*pect to find PRM and ERM modules in the

28、most prehensive CRM software packages.T5.panies can use configuration tables provided by the enterprise software to tailor a particular aspect of the system to the way it does business.TMultiple-Choice Questions1.A suite of integrated software modules for finance and accounting, human resources, man

29、ufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes: Ba.SCM software.b.ERP systems.c.ERM software.d.CRM modules.2.In order to achieve ma*imum benefit from an enterprise software package, a business: Ccustomizes th

30、e software to match all of its business processes.uses only the processes in the software that match its own processes.changes the way it works to match the softwares business processes.selects only the software that best matches its e*isting business processes.3.A network of organizations and busin

31、ess processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a: Ca.distribution channel.b.supply chain.c.value chain.d.marketing chain.4.Enterprise software is built around thousands of

32、predefined business processes that reflect:a.the firms organization. Db.industry goals.c.best practices.d.Cutting edge workflow analyses.5.You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take Aa.Select the functions of

33、the system you wish to use.b.Map the panys business processes to the softwares business processes.c.Map the softwares business processes to the panys business processes.d.Select the business processes you wish to automate.Chapter 10True-False Questions1.E-merce refers to the use of any networking te

34、chnologies to transact business.F2.The Internet shrinks information asymmetry.T3.Disintermediation provides major benefits to the distributor.F4.Net marketplaces may either support contractual purchasing based on long-term relationships with designated suppliers or short-term spot purchasing.T5.In g

35、eneral,the cost of hardware,software,and telemunications for building and operating a Web site has fallen by over 50 percent since 2000.TMultiple-Choice Questions1.The effort required to locate a suitable product is called: Bprice discrimination.search costs.menu costs.shopping costs.2.Which of the

36、following businesses utilizes the content provider Internet business model Ca.Amazon.b.eBay.c.N.d.Motocross.3.Selling the same goods to different targeted groups at different prices is called: Dcost customization.cost opacity.price gouging.price discrimination.4.In which of the following revenue mod

37、els does a Web site charge a fee for access to some or all of its offerings on a continual,regular basis Aa.subscription.b.free/freemium.c.transaction fee.d.sales.5.Your pany provides online ta* preparation software.Users can download forms and read tips online without paying,but a fee is charged fo

38、r using the advanced ta* form management services.This is an e*ample of which type of revenue model Da.subscription.b.affiliate.c.transaction fee.d.free/freemium.Chapter 11Multiple-Choice Questions1.The flow of events or transactions captured by an organizations system describes: Brmation.b.da

39、ta.c.wisdom.d.knowledge.2.E*pertise and e*perience of organizational members that has not been formally documented best describes: Drmation.c.data.d.tacit knowledge.3.A system for organizing formal documents and reports in a repository where it can be accessed throughout the organizat

40、ion best describes: Ca.database management system.b.e*pert system.c.structured knowledge system.d.neural network.Chapter 12True-False Questions1.Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them.T2.The classical model of managemen

41、t does not address what e*actly managers do when they plan, decide things, and control the work of others.T3.MIS typically produce fi*ed, regularly scheduled reports based on data e*tracted and summarized from the firms underlying transaction processing systems.T4.The intelligence phase of decision

42、making consists of discovering, identifying, and understanding the problems occurring in the organization.T5.With an environmental scanning facility, ESS are able to detect signals of problems in the organizational environment that indicate strategic threats and opportunitiesTMultiple-Choice Questio

43、ns1.Which type of decision is more prevalent at lower organizational levels CProceduralUnstructuredStructuredSemistructured2.Simons description of decision making consists of four stages: Ca.planning, financing, implementation, and maintenance.b.planning, design, implementation, and maintenance.c.in

44、telligence, design, choice, and elligence, design, financing, and implementation.3.Mintzbergs classification of managerial roles defines three main categories: Aerpersonal, informational, and decisional.b.symbolic, decisional, and interpersonal.c.symbolic, interpersonal, and

45、 technical.d.technical, interpersonal, and informational.4.The ponents of a DSS are the: Dernal corporate database, e*ternal data sources, and analysis tools.b.data visualization tools, software, and graphics capabilities.c.database, graphics capabilities, and analysis tools.d.database, softwar

46、e system, and user interface.5.A well-designed ESS will allow management to: Da.have greater span of control.b.allow lower levels of management greater control.c.lessen the need to review lower levels of operation.d.all of the above.Chapter 13True-False Questions1.The most mon form of IT-enabled org

47、anizational change is automation.T2.Thorough testing is not required if, during the programming stage, the design documents are sufficiently detailed.F3.Prototyping is more iterative than the conventional lifecycle.T4.A problem with prototyping is that the systems constructed using this method may n

48、ot be able to handle large quantities of data in a production environment.T5.A data flow diagram offers a logical and graphical model of information flow, partitioning a system into modules that show manageable levels of detail.TMultiple-Choice Questions1.The four kinds of structural organizational

49、change enabled by IT are: Ba.rationalization, automation, reengineering, and redesigningb.rationalization, automation, reengineering, and paradigm shiftc.automation, rationalization, restructuring, and reengineeringd.automation, restructuring, reengineering, and paradigm shift.2.Automation: Ba.may c

50、hange the entire nature of the business.b.business processes are analyzed, streamlined, and reorganized to cut waste and eliminate repetitive, paper-intensive tasks.c.standard operating procedures are streamlined to remove bottlenecks.d.assists employees with performing their tasks more efficiently.

51、3.Enabling organizations to make continual improvements to many business processes and to use processes as the fundamental building blocks of corporate information systems is the goal of: Aa.BPM.b.BPR.c.Reengineering.c.Work flow management.4.Which process develops a detailed description of the funct

52、ions that a new information system must perform Ba.Feasibility studyb.Requirements analysisc.Systems designd.Test plan development5.Systems design: Ba.describes what a system should do to meet information requirements.b.shows how the new system will fulfill the information requirements.c.always trie

53、s to increase precision.d.includes the testing phases.6.Unit testing: Ca.includes all the preparations for the series of tests to be performed on the system.b.tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.c.tests each progr

54、am vides the final certification that the system is ready to be used in a production setting.Chapter 14True-False Questions1.An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals. T2.The

55、 information systems steering mittee is posed of information systems managers and end-user managers responsible for overseeing several specific information systems projects. F3.The larger the systems project,the more risk the project runs in terms of being pleted on time,within budget.and according to project requirements.T4.Intangible benefits cannot be immediately quantified but may lead to quantifiable gains