肢體語(yǔ)言的培訓(xùn)分析

1、肢體語(yǔ)言的培訓(xùn)分析感 謝 您 的 合 作Thank You For Your Cooperation1、請(qǐng)您簽到。 Please sign your name.2、把手機(jī)調(diào)到靜音。 Please put your mobile phone on silent mode.肢體語(yǔ)言Body Language 研究表明，在人與人的交往中，影響成功的因素有三個(gè)：語(yǔ)言、語(yǔ)調(diào)和肢體語(yǔ)言。其中，人們從語(yǔ)調(diào)獲得的信息是38%，從肢體語(yǔ)言中獲得的信息占55%，而從語(yǔ)言獲得的信息僅占7%?？梢?jiàn)，肢體語(yǔ)言有時(shí)比說(shuō)話更重要。A scientific research shows that three main fac

2、tors influence the success of interpersonal relationship building : Language,Tone and Body Language. Among them, people obtain 38% information from Tone,55% from Body Language, only 7% from Language. It is very clear that Body language play a very important role in the interpersonal relationship bui

3、lding.我們?nèi)绾卫斫膺@些肢體語(yǔ)言？How do we interpret these Body Language?1、肢體語(yǔ)言的定義。 Concept of Body Language.2、解析肢體語(yǔ)言。 Parse the meaning of Body Language.3、工作中的行為禮儀。 Courtesy at work. 4、五秒鐘內(nèi)和客人拉近距離。 Build a close relationship with the guests within 5 seconds. 課 程 安 排AGENDA 人在言行、交際中會(huì)自覺(jué)或不自覺(jué)地加入自己的手勢(shì)、表情、身體動(dòng)作和眼神等肢體語(yǔ)言以

4、強(qiáng)調(diào)或表達(dá)自己的主觀意愿，謂之肢體語(yǔ)言。Body Language includes eye contact, gestures, expressions and body actions that cooperate with verbal words to emphasize the meaning when people communicate with others.我們的肢體有那些語(yǔ)言？What kind of language does our body speak?眼神Eye Contact面部表情Expression手勢(shì)、身體動(dòng)作Gesture語(yǔ)音、語(yǔ)調(diào)Speech/Voice

5、人際距離Interpersonal distance肢體語(yǔ)言的特點(diǎn) ：Points of Body Language:1、跟個(gè)人的生活背景和個(gè)性有很大的關(guān)系。 Has important link with individual background and characters.2、言語(yǔ)與肢體的不協(xié)調(diào)能反應(yīng)出的問(wèn)題； If the speech does not cohere with the body language, can give a distorted impression; 3、肢體語(yǔ)言具有感染力。 Body Language is contagious.頭 The Head側(cè)

6、向一旁說(shuō)明對(duì)談話有興趣。 A tilted head shows that you have interest in the topic.頭挺得筆直說(shuō)明對(duì)對(duì)方的談話持中立態(tài)度。 If you hold your head straight, this shows you have a natural attitude with the speaker.低頭說(shuō)明對(duì)對(duì)方的談話不感興趣或持否定態(tài)度。 If your head points down, it looks like you are not interested in talking with the speaker or hold a

7、negative attitude.與陌生人初次交談，視線落在對(duì)方的鼻部是最令人舒服的。The first time you have a conversation with a strangertry to look at the nose part of the speaker,because this will make him/her more comfortable.直接注視對(duì)方眼睛的時(shí)間不宜過(guò)久，因?yàn)殚L(zhǎng)時(shí)間凝視對(duì)方會(huì)令人不自在。Do not gaze directly at the speakers eyes for a long time, because it will mak

8、e the speaker feel uncomfortable. 瞪著別人看是不禮貌的。 Staring is impolite.眼睛 The Eyes 嘴和眼一樣都有傳情達(dá)意的作用。在社交活動(dòng)中，談話時(shí)盡量少努嘴和撇嘴，因?yàn)檫@樣的動(dòng)作容易 流露出不屑的意味，而顯得不夠有涵養(yǎng)。站立、靜坐或握手時(shí)，嘴可以微閉，不要露出牙齒，如果能保持微笑就更完美了。 The mouth has the same effect with the eyes when people are expressing their feelings and ideas. In social activity, avoid

9、to pout or curl the lip, because such movements can easily be considered as disdainful and appear to lack self-control.Keep the mouth closed softly and do not show your teeth too much, try to maintain a smile throughout the conversation.嘴 The Mouth在許多國(guó)家，人們用握手打招呼。In many countries people often greet

10、each other with a handshake.全世界的人都揮手打招呼或表示再見(jiàn)，但來(lái)自不同國(guó)家的揮手的方式有別。All over the world, people wave their hands to say hello or goodbye. But people wave differently in different countries. 我們可以用手勢(shì)來(lái)傳遞簡(jiǎn)短的訊息，但要小心。 We can use hand signals to send a short message. But we need to be careful.手 The Hands姿勢(shì)Gesture國(guó)

11、家Country含義Meaning食指和大拇指圍成一圈A circle with ones thumb and index finger大部分國(guó)家Most countries日本Japan法國(guó)France德國(guó)Germany巴西Brazil零Zero侮辱Rude錢Money好的OK手 The Hands我們用全身無(wú)言地表達(dá)情感，我們張開(kāi)雙臂表示歡迎或去擁抱某人。 We show emotion nonverbally with our whole body. We open our arms to welcome or to hug someone.面對(duì)不認(rèn)同的人，我們轉(zhuǎn)身離開(kāi)。 We turn

12、 away from someone we disagree with.人們輕踏地面或輕敲手指，這表示生氣或不耐煩。 People tap their feet or their fingers to show that they feel angry or impatient. 當(dāng)我們覺(jué)得舒服時(shí)，全身放松。當(dāng)我們覺(jué)得不舒服時(shí)，全身僵硬、緊張。 When we feel comfortable, our bodies look relaxed. When we feel uncomfortable, our bodies look tense and nervous. 身體 The Whole

13、 Body自信：抬高下巴；坐時(shí)上半身前傾；站立時(shí)抬頭挺胸、雙手背在身后；手放在口袋時(shí)露出大拇指；掌心相對(duì)、手指合起來(lái)呈尖塔狀；翻動(dòng)外套領(lǐng)子。 Self-confidence: Raise the chin; Sit up straight; Stand with your head up and place both hands on your lower back; Show your thumbs when your hands in your pockets; put your palms together and make a pyramid shape.緊張：吹口哨；抽煙；坐立不安；

14、以手掩口；使勁拉耳朵；絞扭雙手；把錢、鑰匙弄得叮當(dāng)響。 Tension: Whistle; Smoking;Sit down and stand up frequently; Covers your mouth with your hand; Pull down on your ear with your hand.身體 The Whole Body用適當(dāng)?shù)恼Z(yǔ)調(diào)和語(yǔ)速，簡(jiǎn)明扼要地與客人進(jìn)行交流。聲音不要過(guò)大，親切、柔和，面帶微笑。尊敬客人，不要打斷客人的談話。Do not speak too loud, use simple and clear words with a pleasant vo

15、ice and smile. Talk with respect and do not interrupt the guest.語(yǔ)音、語(yǔ)調(diào) Speech/Voice親密距離0.5米；Family Distance 0.5 meter;個(gè)人距離0.5-1.25米；Personal Distance 0.5-1.25 meters;社會(huì)距離3米；Social Distance 3 meters;談話距離 1米；Keep at least 1 meter interpersonal distance when you talk to the guest.人際距離Interpersonal dista

16、nce 距離產(chǎn)生美。 Certain distance brings about beauty.頭部：眼光平視，不要東張西望。Head:Keep straight and eyesighthorizontally, do not look around.雙手：不要交叉抱于胸前或放入口袋，可自然垂放，可疊握，置于身前。Hands:Don t cross or put into pockets. Hold together and put in the frontor Sag naturally.雙腳：略分，兩腳呈 “ V ” 字型分開(kāi)，體重均勻分部于兩腳。Feet:Split a little

17、in a “V” shape with your weight equally distributed on each foot.身體：挺胸收腹，腰部用力，膝蓋要直。Body:Stand straight, keep knees straight.表情：面露自然的微笑。Expression:Keep smiling.工作中的禮儀 站姿Courtesy at work Standing時(shí)刻謹(jǐn)記良好的姿勢(shì)需注意以下四點(diǎn)：收肩（要放松）、收腹、提臀、挺胸。Bear in mind the following prescription for good posture: shoulders back

18、(but relaxed), tummy in, tail in and head up.工作中的禮儀 站姿Courtesy at work Standing頭部：眼光平視，不要東張西望。Head:Keep straight and eyesight horizontally, do not look around.手、腳：手放在膝蓋上。女士的雙手交叉放在膝蓋上。雙腳要并攏。避免一些不恰當(dāng)?shù)耐炔縿?dòng)作，如：抖動(dòng)、敲擊地面等。Hands & Feet :Place your hands on knees.Ladies should cross hands on knees. Close feet.

19、 Avoid dithering legs or knotting ground.身體：脊背要挺直，臀部坐在椅子的三分之二處。Body:keep the lower torso straight and sit on 2/3 part of the chair.表情：面露自然的微笑。Expression:keep smiling.工作中的禮儀 坐姿Courtesy at work Sitting頭部：眼光平視，不要東張西望。Head:Keep straight and eyesighthorizontally, do not look around.身體：雙肩自然下垂，挺胸、收腹但不要過(guò)度。B

20、ody:Shoulders pulled down, bottom tucked in and the chest should not be thrust forward too far. 腿、腳：走路時(shí)腳尖向前并保持膝蓋屈伸自如。步履輕盈，步幅適中。Leg & Feet:Toes should point straight ahead and knees kept flexed and loose. Keep your step light, and keep the pace moderately.表情：面露自然的微笑。Expression:Keep smiling.工作中的禮儀 走姿C

21、ourtesy at work Walking當(dāng)你給客人指示方向的時(shí)候，說(shuō)“您請(qǐng)這邊走?！保裳鄢蛑甘痉较?，面露自然微笑。五指并攏，不要用單一手指。When you give direction to a guest, say “Could you come this way, please?”and look into the pointing direction,Keep smiling.Use palm not individualFinger to point the direction.指示方向Giving Directions令人愉快的握手：堅(jiān)定有力、熱情大方目光接觸、面露微笑

22、A Happy Handshake:Firmly with passionKeep eye contact and smiling令人反感的握手:軟弱無(wú)力或夸張的用力目光斜視對(duì)方An Unpleasant Handshake:Flabbily with no passion or extremely hard No eye contact or look awry.握手Handshakes用雙手遞交或接受名片，弄清楚不大確定的名字的發(fā)音，盡量記住對(duì)方名片上的名字。Giving or receive the cardwith both hands. Clarify theCorrect pron

23、unciation Ofguests name.Remember theguest name.遞、接名片Giving or Receiving Business Card五秒鐘內(nèi)和客人拉近距離。Build a close relationship with the guests within 5 seconds.S=Smile微笑O=Open Body Language開(kāi)放式肢體語(yǔ)言F=Forward Lean身子前傾T=Tidy整潔E=Eye contact眼神接觸N=Nod點(diǎn)頭一個(gè)熱情、友好的微笑表明你非常歡迎客人并且愿意為他們提供服務(wù)。An affable smile shows your welcome and you are very happy to provide service for the guests.用開(kāi)放式的肢體語(yǔ)言進(jìn)行