智慧樹知到《酒店英語（海南聯(lián)盟）》章節(jié)測試答案

1、智慧樹知到酒店英語（海南聯(lián)盟）章節(jié)測試答案第一章1、The following are the basic premises for room upgrading EXCEPT:A.overbookingB.double sellingC.equipment damageD.out of order答案: out of order2、The Reservations Department is responsible for carrying out the following duties EXCEPT:A.Receiving the reservationsB.Taking care of

2、 all reservation-related proceduresC.Waking the guest up on time the next morningD.Updating the periodical report of guest resources答案: Waking the guest up on time the next morning3、Which is the duty of a concierge?A.Handling baggage for hotel guests.B.Updating the periodical report of guest resourc

3、es.C.Keeping in contact with guest resources.D.Maintaining accurate files on all reservations.答案: Handling baggage for hotel guests.4、To reduce customers complaints, we are not supposed to:A.Identify complaintsB.Stay quiet and listenC.Avoid difficult clientsD.Resolve ahead of time答案: Avoid difficult

4、 clients5、Which should be the first step of check-out service:A.Printing the bill for the guest.B.Asking if the guest has recently signed any new bills.C.Presenting the bill and total to the guest.D.Answering any questions concerning the bill that the guest may have.答案: Asking if the guest has recen

5、tly signed any new bills.第二章1、What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms:A.Open the doorsB.Take the luggage to a safety placeC.Check the luggageD.Check the room numbers and deliver the luggage one by one答案: Check the room numbers a

6、nd deliver the luggage one by one2、Which is not in the same class of word with ”towel rack”:A.Washing basinB.ToiletC.SofaD.Bathtub答案: Sofa3、What should the room attendant say when knock on the guests door:A.Is there anybody inside?B.Housekeeping.C.Im room attendant.D.Housekeeping. May I come in?答案:

7、Housekeeping. May I come in?4、Which is NOT included in the personal laundry service for the guests:A.ReplacementB.LaundryC.Pressing and ironingD.Shoe shining答案: Replacement5、What personalized housekeeping service can help the guests who is afraid of oversleeping:A.laundry serviceB.turn-down serviceC

8、.morning call serviceD.room service答案: morning call service第三章1、What is the F&B Department responsible for?A.The food and drink that the guests will consume during their stayB.Communicating with staff throughout the nightC.Waking the guest up on time the next morningD.Maintaining accurate files

9、on all reservations答案:A2、Which statement is NOT used when acquiring dining information on reservation calls:A.When would you like your table, Miss?B.When should we expect you, Madam?C.For how many people, sir?D.Can I get another beer for you?答案:D3、What should be done first when there are no availabl

10、e times for the guest to make a reservation:A.Ask the guest to find another restaurant by himself.B.Suggest the guest to dine elsewhere.C.Ask the guest if another time or date would work for them.D.Ask the guest if he needs directions or a taxi to bring him out.答案:C4、It is necessary to occasionally

11、overbook NOT because:A.Sometimes guests do not show for their reservation.B.Guests may cancel their reservation.C.The restaurant wants to ensure there will be no empty tables on busy nightsD.The restaurant wants to make an impression of being popular and busy.答案:D5、Which comes the first in the proce

12、dure of offering Chinese style F&B service:A.Presenting the Chinese menu and beverage list.B.Showing the guests to the table and have them seated.C.Recommending Chinese liquors and Chinese style dishes.D.Confirming the details of the orders.答案:B第四章1、Which of the following is NOT an indoor facili

13、ty:A.fitness centerB.beauty salonsC.ATVsD.billiards答案:C2、Which one is NOT likely to be involved in normal hotels:A.Health spas & fitness centersB.Beauty salons & wellness treatment centersC.Convalescent homeD.Childrens playrooms and assorted facilities答案:C3、Where can the guests find the oxyg

14、en room and cardiovascular fitness equipment?A.At the saunaB.At the swimming poolC.At the health clubD.At the billiards答案:A4、What service cannot be found in the beauty salon?A.HaircutB.FacialC.ManicureD.Medicated bath答案:D5、Which equipment cannot be found at the health club:A.Stair machineB.Massage a

15、rmchairC.Stationary bicycleD.Weight bench答案:B第五章1、The following are the common machines in a business center EXCEPT:A.photocopierB.printerC.fax machineD.drying machine答案:D2、Who is the most important role in convention service?A.A convention managerB.A subordinate managerC.A kitchen managerD.A keynot

16、er答案:A3、Which is inappropriate for a professional convention staff to do?A.Keep a neat, well-groomed appearanceB.Talk about politics and religious belief to know the guests cultureC.Have friendly and direct eye-contact with meeting delegatesD.Have proper body language and smile to welcome guests答案:B4、Who are supposed to assist the guests to finish the Deposit Form or Valuables Deposit Form?A.The staff in the business centerB.The clerks in the front deskC.