基礎(chǔ)寫(xiě)作（投訴信）課件-高三上學(xué)期英語(yǔ)二輪復(fù)習(xí)專(zhuān)項(xiàng)

應(yīng)用文寫(xiě)作突破訓(xùn)練投訴信晨讀晚背一、必背詞匯1.開(kāi)頭段①投訴，抱怨__________________________________②對(duì)……不滿(mǎn)意________________________________③表達(dá)不滿(mǎn)___________________________________

complain/makeacomplaintabout...bediscontent/unsatisfiedwith...convey/expressone’sdissatisfaction2.結(jié)尾段①合理的解釋_________________________②認(rèn)真地考慮這件事_____________________________areasonableexplanationconsiderthismatterseriously③調(diào)查此次事件

_________________________________④采取措施

_____________________⑤解決問(wèn)題_________________________________⑥把這件事解決好_____________________________⑦把錢(qián)退還給我________________________⑧期待盡快回復(fù)______________________investigate/lookintothematter/incidenttakemeasuresdealwith/solvetheproblemhave/getthismattersettledhavemymoneybackexpectanearlyreply3.中間段①讓我煩惱

_________________________②停止工作

_______________________③忍受這種情況________________________________④打斷我們正常的生活

__________________________⑤出乎意料

_______________________⑥在這種情況下

____________________⑦一些質(zhì)量問(wèn)題

__________________⑧糟糕的服務(wù)

_______________

makemeannoyedputupwith/bear/toleratethissituationstopworkinginterruptournormallifeoutofone’sexpectationinthissituation/casepoorservicesomequalityproblems二、必背好句1.開(kāi)頭段常用語(yǔ)①對(duì)不起打擾您了，恐怕我得投訴了。__________________________________________________________________________________________________②我寫(xiě)信是投訴關(guān)于……_________________________________________________③主要的問(wèn)題如下。_________________________________________________IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.Iamwritingtocomplainabout…Themainproblemsareasfollows.2.結(jié)尾段常用語(yǔ)①我在等待一個(gè)合理的解釋?zhuān)⑵诖缛栈貜?fù)。__________________________________________________________________________________________________②我真誠(chéng)地希望你能認(rèn)真調(diào)查這件事情，以及采取恰當(dāng)?shù)拇胧┓乐诡?lèi)似事件再次發(fā)生。______________________________________________________________________________________________________________________________________________________Iamwaitingforareasonableexplanationandexpectinganearlyreply.Isincerelyhopethatyouwilllookintothematterseriouslyandpropermeasuresshouldbetakentopreventsuchanincident(from)happeningagain.③您能否盡快換一個(gè)新的給我或者給我退款？________________________________________________________________________________________________④坦率地說(shuō)，我不準(zhǔn)備再忍受這個(gè)情況了。________________________________________________________________________________________________⑤您若能盡快采取措施處理這個(gè)問(wèn)題，我將感激不盡。________________________________________________________________________________________________Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible?Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.3.中間段常用語(yǔ)①我對(duì)你們提供的惡劣服務(wù)感到很惱火。__________________________________________________②我很失望地發(fā)現(xiàn)，有些書(shū)不僅印刷不好，而且還有輕微的破損，甚至有些書(shū)頁(yè)不見(jiàn)了。______________________________________________________________________________________________________________________________________________________Yourpromptattentionandearlyreplywillbeappreciated.I'mannoyedtohavebeenprovidedwithsuchpoorservice.Iwasdisappointedtofindthatsomeofthebooksarenotonlypoorlyprinted,butalsoslightlydamaged,andevensomepagesaremissing.⑥您的及時(shí)關(guān)注和早日答復(fù)將不勝感激。______________________________________________________________

③令我很不滿(mǎn)意的是，手機(jī)不容易操作，給我?guī)?lái)了很多不便。__________________________________________________________________________________________④更糟糕的是，它經(jīng)常毫無(wú)理由地壞掉，這說(shuō)明它的質(zhì)量很差。_________________________________________________________________________________________⑤為改善這種情況，建議你采取以下措施。________________________________________________________________________________________________Muchtomydissatisfaction,thecellphoneisnoteasytooperate,causingmemuchinconvenience.What’sworse,itoftenbreaksdownfornoreason,whichshowsitspoorquality.Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasures.⑥鑒于此事所造成的不便，我覺(jué)得你應(yīng)該……__________________________________________________________________________________________⑦我強(qiáng)烈要求你調(diào)換……或者盡快修理。_________________________________________________________________________________________________⑧我要求全額退款。________________________________________________________________________________________________Inviewoftheinconveniencethatthishascaused,Ifeelyoushould…Istronglyinsistthatyouchange...orhaveitrepairedassoonaspossible.Iwouldliketogetmymoneyback./Ihavetoaskfor/demand/claima(full)refund.典例示范假定你是李華，在某海外購(gòu)物網(wǎng)站上訂購(gòu)了一款智能手表，但是收貨之后出現(xiàn)了一些問(wèn)題，請(qǐng)你給該網(wǎng)站客服寫(xiě)一封郵件，內(nèi)容包括：1.投訴內(nèi)容；2.你的訴求。注意：1.詞數(shù)80左右；2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。DearSirorMadam,I’mwritingtoexpressmydissatisfactionwiththesmartwatchIrecentlypurchasedfromyouronlinestore.__________________________________________________________________________________________________________Yourssincerely,LiHua步驟一：審題文體投訴信寫(xiě)作情境網(wǎng)購(gòu)智能手表出現(xiàn)了一些問(wèn)題，向網(wǎng)站客服投訴信的作者李華（顧客）寫(xiě)作對(duì)象/讀者海外購(gòu)物網(wǎng)站客服時(shí)態(tài)一般過(guò)去時(shí)，一般現(xiàn)在時(shí)語(yǔ)氣保持冷靜和客觀(guān)，使用正式和禮貌的措辭步驟二：謀篇布局步驟三：經(jīng)典范文熟記文中黑體詞塊及有下畫(huà)線(xiàn)的功能句型。DearSirorMadam,I’mwritingtoexpressmydissatisfactionwiththesmartwatchIrecentlypurchasedfromyouronlinestore.【寫(xiě)信目的】Onemonthago,togivemybrotherasurpriseduringtheSpringFestival,Iordereditinadvance,however,theproductarrivedlongaftertheSpringFestivalhadpassed,causinggreatinconvenience.Furthermore,theproductIreceivedisdifferentfromwhatwasadvertised.Itlacksthepromisedfeaturesandfunctions,whichmakesitapoorchoiceasagift.【要點(diǎn)1：投訴內(nèi)容】Therefore,IwouldlikeafullrefundandIhopethatfutureorderscanbedeliveredpromptlytoavoidsimilarinconvenience.【要點(diǎn)2：訴求】Itismysincerehopethatyou’lltakemycomplaintsseriously.Lookingforwardtoyourearlyreply.Yourssincerely,LiHua即時(shí)訓(xùn)練訓(xùn)練一假設(shè)你是李華，最近跟父母去國(guó)外旅行時(shí)所居住的旅館服務(wù)不好。請(qǐng)根據(jù)以下要點(diǎn)提示給旅館老板寫(xiě)一封英文投訴信，信中應(yīng)包括下列內(nèi)容：1.空調(diào)不能正常運(yùn)行；2.浴室不干凈；3.晚上周?chē)肼暫艽?且不給更換房間；4.服務(wù)員態(tài)度隨意,漫不經(jīng)心。注意：1.詞數(shù)80左右；2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。DearSirorMadam,______________________________________________________________________________________________________________Yoursfaithfully,LiHuaDearSirorMadam,IamLiHua,acustomerofyourhotel.MyparentsandIhadaterriblestayinRoom512.Iamwritingtocomplainaboutyourhotelservice.Therearethefollowingproblems.Tobeginwith,theairconditionerwouldn’twork.WhenIaskedthestaffforhelp,theysaidOK.Buteventually,noonecame.Besides,muchtomydissatisfaction,Ifoundthebathroomratherdirtytobathein.Whatannoysmemostisthenoiseoutsideatnight,whichwassoloudthatwefoundithardtofallasleep.Iaskedtochangeroomsbutwasrefusedforthereasonthatthehotelwasfull.Itwassurprisingthatthewaiterstreatedusinaverycasualandindifferentmanner.Thereisnodoubtthatyourserviceneedstobeimproved.Iamreallyannoyedaboutit.Ihopeyoucanlookintothecaseandtakeeffectivemeasurestopreventsuchthingshappeningagain.Iwouldappreciateitifyoucouldhandlethematteratyourearliestconvenience.Yoursfaithfully,LiHua訓(xùn)練二假設(shè)你是李華，最近注意到英文學(xué)習(xí)報(bào)存在一些問(wèn)題，其中包括語(yǔ)法和拼寫(xiě)錯(cuò)誤、陳舊的閱讀材料以及紙張質(zhì)量下降等。請(qǐng)你給英語(yǔ)學(xué)習(xí)報(bào)負(fù)責(zé)人Tom寫(xiě)一封郵件，內(nèi)容包括：1.投訴相關(guān)問(wèn)題；2.提出合理建議。注意：1.詞數(shù)80左右；2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。DearMr.Tom,________________________________________________________________________________________________________________Sincerely,LiHuaDearM