GB/T 44289-2024農(nóng)村公共法律服務(wù)基本規(guī)范

ICS

03.080

CCS

A12

中華人民共和國(guó)國(guó)家標(biāo)準(zhǔn)

GB/T44289—2024

農(nóng)村公共法律服務(wù)基本規(guī)范

Basicspecificationforruralpubliclegalservice

2024-09-29發(fā)布2024-09-29實(shí)施

國(guó)家市場(chǎng)監(jiān)督管理總局發(fā)布

國(guó)家標(biāo)準(zhǔn)化管理委員會(huì)

GB/T44289—2024

目次

前言

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Ⅲ

引言

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Ⅳ

1

范圍

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1

2

規(guī)范性引用文件

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3

術(shù)語和定義

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4

總體要求

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5

服務(wù)提供主體

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2

5.1

鄉(xiāng)鎮(zhèn)公共法律服務(wù)工作站

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2

5.2

村公共法律服務(wù)工作室

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6

服務(wù)人員

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7

服務(wù)內(nèi)容與要求

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3

7.1

法律咨詢與指引

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3

7.2

法治宣傳教育

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3

7.3

矛盾糾紛化解

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4

7.4

村法律顧問服務(wù)

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4

8

檔案管理

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5

9

投訴處理及反饋

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5

10

服務(wù)評(píng)價(jià)與改進(jìn)

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5

參考文獻(xiàn)

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6

Ⅰ

GB/T44289—2024

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

請(qǐng)注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識(shí)別專利的責(zé)任。

本文件由中國(guó)標(biāo)準(zhǔn)化研究院提出并歸口。

本文件起草單位：江蘇省質(zhì)量和標(biāo)準(zhǔn)化研究院、江蘇省司法廳、江蘇博事達(dá)律師事務(wù)所、浙江京衡

(義烏)律師事務(wù)所、湖北省標(biāo)準(zhǔn)化與質(zhì)量研究院、廣西壯族自治區(qū)標(biāo)準(zhǔn)技術(shù)研究院、中國(guó)標(biāo)準(zhǔn)化研究

院、中國(guó)計(jì)量大學(xué)、山東省司法廳、山東省標(biāo)準(zhǔn)化研究院。

本文件主要起草人：羅坤、吳明、鄭重、周連勇、張書、馮秀勤、朱豐雪、丁凡、王全永、

云振宇、侯月麗、李偉、鐘麗、馬曉蕾、鄧希妍、顧長(zhǎng)青、屈全勝、何苗苗、王爽、朱培武、錢榮富、

莫佳琳、劉曉倩、朱峰、朱孝磊、張宇群。

Ⅲ

GB/T44289—2024

引言

鄉(xiāng)村要振興，法治必先行。全面推進(jìn)鄉(xiāng)村振興，離不開強(qiáng)有力的法治保障。

《關(guān)于加快推進(jìn)公共法律服務(wù)體系建設(shè)的意見》（中辦發(fā)〔2019〕44號(hào)）提出，公共法律服務(wù)是政

府公共職能的重要組成部分，是保障和改善民生的重要舉措，是全面依法治國(guó)的基礎(chǔ)性、服務(wù)性和保障

性工作。

農(nóng)村公共法律服務(wù)是建設(shè)覆蓋城鄉(xiāng)的現(xiàn)代公共法律服務(wù)體系的重要組成部分，是建設(shè)社會(huì)主義法治

國(guó)家的基礎(chǔ)工程，也是實(shí)現(xiàn)鄉(xiāng)村振興戰(zhàn)略的重要保障。規(guī)范農(nóng)村公共法律服務(wù)工作，提高服務(wù)質(zhì)量是推

動(dòng)共同富裕、鄉(xiāng)村振興和經(jīng)濟(jì)社會(huì)高質(zhì)量發(fā)展的應(yīng)有之義。

Ⅳ

GB/T44289—2024

農(nóng)村公共法律服務(wù)基本規(guī)范

1范圍

本文件規(guī)定了農(nóng)村公共法律服務(wù)的總體要求、服務(wù)提供主體、服務(wù)人員、服務(wù)內(nèi)容與要求、檔案管

理、投訴處理及反饋、服務(wù)評(píng)價(jià)與改進(jìn)。

本文件適用于面向農(nóng)村提供的公共法律服務(wù)活動(dòng)。

2規(guī)范性引用文件

下列文件中的內(nèi)容通過文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對(duì)應(yīng)的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB/T18894電子文件歸檔與電子檔案管理規(guī)范

SF/T0083全國(guó)人民調(diào)解工作規(guī)范

3術(shù)語和定義

下列術(shù)語和定義適用于本文件。

3.1

公共法律服務(wù)publiclegalservice

由政府主導(dǎo)、社會(huì)參與、司法行政機(jī)關(guān)統(tǒng)籌提供，旨在保障公民、法人和其他組織基本權(quán)利，維護(hù)

人民群眾合法權(quán)益，促進(jìn)社會(huì)公平正義和保障人民安居樂業(yè)所必需的法律服務(wù)。

4總體要求

4.1應(yīng)堅(jiān)持傳播法律知識(shí)、弘揚(yáng)法治精神、促進(jìn)社會(huì)和諧的宗旨，在服務(wù)過程中注重法律知識(shí)宣傳，

引導(dǎo)服務(wù)對(duì)象通過合法途徑表達(dá)訴求、維護(hù)權(quán)益。

4.2應(yīng)根據(jù)本地區(qū)的特點(diǎn)以及公共法律服務(wù)發(fā)展水平，選擇符合當(dāng)?shù)貙?shí)際的工作方式，并依法發(fā)揮好

村規(guī)民約的作用。

4.3應(yīng)堅(jiān)持線下與線上相結(jié)合，通過現(xiàn)場(chǎng)、網(wǎng)絡(luò)、熱線等方式為服務(wù)對(duì)象提供準(zhǔn)