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____________________________________________________________________________________________績效考核外文翻譯參考文獻(文檔含中英文對照即英文原文和中文翻譯)原文:Performancemanagement-howtoappraiseemployeeperformanceAbstractPerformanceappraisalisanimportantcontentofhumanresourcemanagementinmodernenterprises.AccordingtotheproblemsexistingatthepresentstageChineseenterpriseperformanceevaluation,putforwardtheimprovementmeasurestoimprovetheperformanceappraisal.Performancemanagementistheresponsibilitybetweenmanagersandemployeesandimprovethecommunicationperformanceoftheongoing.Thepartnersshouldunderstandwhytheybecomepartners,therebysupportingthework.Performanceevaluationisapartofperformancemanagement,donotconfusethetwoIntroductionChallengesofperformancemanagementReasonstoavoidperformancemanagement:Manager:reportsandprogramhasnomeaning;notime;afraidofconflict;feedbackandobservation.(performancemanagement,preventproblemsininvestmentintime,ensurethemanagershavethetimetodothethingyoushoulddostaff:badexperience;whatwasabouttohappennobottom;donotunderstandthesignificanceofperformancemanagement;don'tlikereceivedcriticism.Criteriontwo,performancemanagement,organizationalsuccess:1Factors:coordinationamongunitsmeans,towardsacommongoal;problem,findtheproblems,findproblemsorpreventproblems;obeythelaw,beprotectedbythelaw;makemajordecisions,awayofgettinginformation;improvethequalityofstaff,tomaketheorganizationmorecompetitive.,performancemanagementoforganization,mustbeusefultomanagers,theonlyreasonofperformancemanagementistohelpemployeestosuccess.tounderstandbetterhowtodesignandwhatmadehimact.,theperformancemanagementchallengeishowtofindpractical,meaningfulwaystofinishit,whichneedthoughtandwisdom.PerformancemanagementisasystemTheperformanceplan--startingpointofperformancemanagement:employeesandmanagerstoworktogether,asemployeesdowhat,dowhatdegreeofproblemidentification,understanding.Continuousperformancecommunication:bothtrackingprogress,findtheobstaclesthataffectperformanceandprocesssothatthetwosidessuccessrequiredinformation.Communicationmethods:(1)aroundwereobserved;(2)employees;(3)allowemployeestoworkreview;Performancediagnosis:toidentifyindividuals,departmentsandorganizationalperformancebytherealreasonfortheproblemofcommunicationandproblemsolvingprocess.Performancemanagementisasmallsysteminthelargesystem.Ifyouwanttogetthemaximumprofit,mustcompletetheperformancemanagementprocess,andnotapartof.Performancemanagementandstrategicplanning,budget,staff,employeesalaryincentivesystem,improvethequalityofplansarerelated.Dotheperformancemanagementprocesstodothepreparationof1,therearetwokeypoints:withthestafftocollectmeaningful,toestablishtheinformationneededtomeasurablegoals;todosomebasicwork,sothatinthewholeprocessofperformancemanagementandemployeecanfullycooperation.Inpart,accesstoinformationanddataofperformancemanagementeffectisitcanhelporganizations,unitsandemployeestowardsadirectionsome"target"informationeachemployee'sjobdescription;(2)employeelastperformancereviewdataandrelateddocuments.Theperformanceplanthreesteps:preparation,meeting,finalizeplans.yourjob,youshoulddowhat,howtomeasureyoursuccess,setsthreatmosphereandseizethekey;toreviewtherelevantinformation,askmore,talkless;thejobdutiesandspecificgoal;determinethesuccesscriteria;discusswhatarethedifficultiesandneedwhathelp;discusstheimportancelevelandauthorizedtoaskproblem;4,note:intheperformancemanagementprocess,shouldpayattentiontocommunicationwithstaffthoughtistheactionguide,tocarryouteffectiveperformancecommunication,wemustpayattentiontointhethought.Allaspectsoftheperformancecommunicationthroughouttheperformancecycle,playsanimportantroleinanyonelinkinthechain,leavingtheperformancecommunication,anyunilateraldecisionsmanagerswillaffecttheenthusiasmofthestaff,performancemanagement.Noperformancecommunicationthereisnoperformancemanagement.Inordertomaketheperformancemanagementontherighttrack,trulyplayitsrole,enterprisesmustputthesupervisorandemployeeperformancecommunicationasapriorityamongprioritiestoresearchanddevelopment,throughthesystemspecification,performancemanagementbecomecompetenthabit,thehabitofemployees,tosolvetheperformanceproblememployeesworkfordialogueandexchanges,theperformancemanagementintoeffect.Threemethodsofperformanceevaluation:Predicament1,individualperformanceevaluation--:thebestoperaactorandamateurorchestraconcert.Theoperaactorsplaytheextreme,buttheeffectisverybad.Nooneisisolated,onlyfocusontheindividual,cannotsolvetheproblem.Wecallonanindividualbasisonemployeeperformanceevaluation,butifweemphasizeindividualperformancebutnottheantecedentsandconsequencesandconditionsofperformance,wedonotprogress,becausewedidnotfindtherealreason--maybebecauseemployeescannotcontrolthingsandpunishemployees,mayalsobebecauseofthewrongreason2,regardlessofthewhatwaytoassessperformance,avoidtwotrapsareimportant:1)don'tdoperformanceproblemsor"alwaysthefaultofemployees"thishypothesis;2)withoutanyassessmentcangivethe"why"and"whatishappeninginthepicture".Evaluationisjustthebeginning,isafurtherdiscussionaswellasthestartingpointofdiagnosis.Threemethodsofperformanceevaluation:3,1)ratingmethod::features,toandbehaviorproject;identifyeachprojectperformancelevelgaugeandotherways.Advantages:easytofinishtheworkofassessment.Disadvantages:forgetwhydothiswork;toovague,intheperformanceplan,prevention,protectionanddevelopmentstaffandsodidnotwhatroleinimprovingmethods:withemployeesregularlywritebriefconversation;evaluation;interpretationandevaluationprojectmeaning;togetherwiththestaffrating2)rankingmethod:forcingstafftocompetewitheachother,havestimulationcanbeshortterm,longtermmaycauseinternalmaliciouscompetition.3)targetandstandardevaluationmethod:Standard:accordingtothepriorandemployeesaseriesofestablishedcriteriatomeasuretheperformanceofemployees.Advantages:thepersonalgoalsandworktogethertoreducethepossibilityoftarget;bothsidesdisagree;defect:needmoretime;textworkmore;moreenergy.CommunicationmethodandcommunicationtechnologyWayofthinking:theprocessofperformancemanagementistheprocessofcommunication.Relationshipwiththestaffisnotonlyreflectedinthebehavioronperformancemanagement,butalsoshouldreflectthedailyandhowsuccessfulwayofthinking:A,theprocessofperformancemanagementisacompleteprocesstogetherwiththestaff,notaforstaffB,exceptforsomeunilateraldisciplinaryaction,performanceplan,communicationandassessmentshouldadoptacooperativemode;C,mostofthestaff,onceyouunderstandwhattheyareaskedtodothings,willtrythemethodcanmeettherequirementsD,performancemanagementisnotthepurposeofstaringpastmistakes,clearposibility,butintheproblemsolvingproblemsandpossiblee,performancedeficittobeclear,thecauseofthedeficit,whetherforpersonalreasonsorthesystemreason;F,inmostcases,ifthemanagerwillsupportstaffastheirwork,sothateachemployee2,mustsetsomeskillscommunicationskills:Managerhereguideemployeestoparticipateinthediscussionprocessandunderstandtheprocessofresponsibility.Purpose:don'tmostprobablyitdidnotactuallyhappen.Bepreparedtoestablishacommonresponsibilityandeachstageallcontributetotherelationship,thetarget.Clearthecommonresponsibility:toimprovetheperformanceisnotonlytheresponsibilityofthestaff.Clearprocedures:preventconflictresolutionskills:clearindividualresponsibility,invitesemployeestotakeadvice.Forthepeopleofthecriticismandcomments:avoidifyoudon'tlisten,youdon'tknowwhatyoutalkingabout,couldyoubequietforawhile,youreadthereportinthepastdidnotremarks:avoidsuchashowmanyyears,youalwayscan'tfinishthejobontime,wehaveriedthat,thereisnowiththeneedneedmakingguideguiltyintent:toavoidifyoureallycareabouttheteam,youshouldworkharder;Iguessyoudon'tcareaboutthisprojectnotappropriateadviceandsure:avoidasIknowtheprojectislate,butI'msureyou'llcatchup;youwilldowell.Youwillunderstandtheneed,needtounsolicitedadviceandsure:avoidyoumustdoit;thisistheonlyway;tofinishthistoday,andputitonmydesk.Aprovocativequestion:Whydidyousaythosewhoavoid.Whatyouthink;istheneedtoneed;whatisyougetthisconclusion?Don'ttrusttoavoidlanguage:areyousureyoucanfinishontime?I'veheardyouneedtoexaggeratetheseneed:avoidyouneverfinishtheworkontime;youalwaystrytorejectmyproposal.Thecoolingtechniqueoffiercedebate.Theperformanceofa,discusstheprocessofdispute,weshouldpayattentiontotwogoals:mustmakesuggestionsonconflict;avoiddamagerelations,causenewproblemsinthefutureperformance.B,giveemployeesaventfrustrationandangerforfeeling,notveryfastcounterattack.C,rememberthepeoplewhentheydoappearconflict.D,thewayofhandlingconflicts:conflictsthroughpersuasion,wontherighttotrytounderstandthemeans;staffpositions,findasolution.E,conflictisthemosteffectivetreatmenttechnologyisactivelistening.F,andbeconfusedinmindorangryemployeesdealing,thebasicprincipleisthefirstconcernofhisemotional.G,disputesarise,requestthedisputesettlementmeasures,butneverfromthesubject.H,tooexcited,communicationshouldbesuspended.Theperformanceofcommunicationisthecoreofperformancemanagement,isreferstobetweentheemployersandemployeesperformanceevaluationreflectstheproblemsandevaluationmechanismitselftoconductsubstantiveinterviews,andtriestoseekcountermeasures,amanagementmethodforserviceinthelaterstageofenterpriseandemployeeperformance,improveandenhancethe.Aprocessofperformancemanagementisonthelowerlevelontheperformancetargetsettingandimplementationandongoingtwo-waycommunication.譯文:績效管理——如何考評員工表現(xiàn)摘要績效考核是現(xiàn)代企業(yè)人力資源管理的重要內(nèi)容。通過對中國企業(yè)現(xiàn)階段績效考核中存在問題的探討,提出了完善績效考核的改進對策。績效管理是經(jīng)理與員工之間工作職責(zé)和提高工作績效問題持續(xù)進行的溝通過程。合作各方應(yīng)明白他們?yōu)槭裁磿蔀楹献骰锇?,從而支持這項工作??冃гu價只是績效管理的一個環(huán)節(jié),不要將兩者混淆。介紹績效管理的挑戰(zhàn)性:回避績效管理工作的原因:經(jīng)理:報表和程序沒有意義;沒有時間;害怕沖突;反饋和觀察問題。(績效管理--防止問題發(fā)生的時間投資,保證管理者有時間做自己應(yīng)該做的事情)

員工:槽糕經(jīng)歷;對即將發(fā)生的事情沒底;不懂績效管理的意義;不喜歡收到批評。二、績效管理的判斷標(biāo)準(zhǔn):1.組織成功的因素:①協(xié)調(diào)內(nèi)部各單位的手段,向著共同目標(biāo)努力;②問題出現(xiàn)時,有找到問題的方法,發(fā)現(xiàn)問題或者阻止問題;③遵守法律規(guī)定,得到法律保護;④做重大決策時,有獲得信息的途徑;⑤不斷提高員工的素質(zhì),以使組織更有競爭力。2.績效管理方法必須對組織、對管理者有用,實現(xiàn)績效管理的唯一原因就是幫助員工去的成功。3.要明白好的方法是如何設(shè)計的以及是什么因素使他發(fā)生作用。4.績效管理的挑戰(zhàn)是如何找到實用、有意義的方法去完成它,這點需要思想和智慧??冃Ч芾硎且粋€系統(tǒng):1.績效計劃--啟動績效管理的關(guān)鍵點:員工和管理者一同合作,就員工做什么,做到什么程度等問題進行識別、理解。2.持續(xù)的績效溝通:雙方追蹤進展情況、找到影響績效的障礙以及得到使雙方成功所需信息的過程。

溝通方法:①四處走動進行觀察;②會見員工;③讓員工進行工作回顧;3.績效診斷:用以識別引起個人、部門甚至組織績效問題的真實原因的溝通和解決問題的過程。4.績效管理是大系統(tǒng)中的一個小系統(tǒng)。要想得到最大的收益,必須完成績效管理的全部環(huán)節(jié),而不是其中的一部分。5.績效管理同戰(zhàn)略計劃、預(yù)算、員工發(fā)展、員工工資獎勵制度、質(zhì)量提高計劃等都是相關(guān)的。做好進行績效管理過程要做的準(zhǔn)備工作。1.關(guān)鍵的兩點:①同員工一起收集對建立有意義、可度量的目標(biāo)所需要的信息;②做一些基礎(chǔ)工作,以便在整個績效管理過程中能與員工充分協(xié)作。2.獲取信息和數(shù)據(jù)績效管理有效果的部分原因就是它能幫助組織、單位和全體員工朝著一個方向努力。3.某些“小目標(biāo)”信息:①每個員工的工作描述;②員工上次績效回顧資料以及相關(guān)文檔績效計劃:1.三個步驟:準(zhǔn)備、會見、敲定計劃。2.你的工作職責(zé)、你應(yīng)該做什么、如何衡量你的成功?3.①設(shè)置氣氛和抓住重點;②回顧相關(guān)信息--多問、少講;③使工作職責(zé)和目標(biāo)具體化;④確定成功的標(biāo)準(zhǔn);⑤討論有哪些困難以及需要什么幫助;⑥討論重要性級別和授權(quán)問題;4.注意:在整個績效管理過程當(dāng)中,應(yīng)注重與員工溝通思想是行動的先導(dǎo),要進行有效的績效溝通,首先在思想上一定要重視??冃贤ㄘ灤┯诳冃аh(huán)的各個環(huán)節(jié),在任何一個環(huán)節(jié)都發(fā)揮著重要作用,離開了績效溝通,主管人員的任何單方面的決定都將影響員工的工作熱情、影響績效管理。沒有績效溝通就沒有績效管理。為了使績效管理在正常的軌道上運行,真正發(fā)揮其作用,企業(yè)必須把主管與員工的績效溝通作為重中之重加以研究和發(fā)展,通過制度的規(guī)范,讓績效管理成為主管的習(xí)慣,員工的習(xí)慣,用對話和交流解決員工工作中的績效問題,使績效管理落到實處。績效評價的三種方法:1.個人績效評價的困境:最好的歌劇演員與業(yè)余管弦樂隊同臺演出。歌劇演員發(fā)揮極至,但是效果還是很糟糕。沒有人是孤立存在的,僅關(guān)注個人,就不能解決問題。我們要求在個人的基礎(chǔ)上對員工的績效進行評價,但如果我們強調(diào)個人績效而不看前因后果以及限制績效的條件,我們沒有進步,因為我們沒有找到真正的原因--可能會因為員工不能控制的事情而懲罰員工,也可能因為錯誤的理2.不管采用什么辦法評估績效,避免兩個陷阱很重要:①不要做績效問題出現(xiàn)或“總是員工的錯”這樣的假設(shè);②沒有任何評估能給出“為什么發(fā)生”和“發(fā)生了什么的全貌”。評價只是開始,是做進一步討論以及診斷的起始點。3.績效評價的三種方法:①評級方法:組成:待評價的特征、區(qū)

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