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ThePwCInformationTechnologyMethodologyHealthCheckStrategyBusinessDirectionBusinessControlofISISStrategyandPolicyISPlanningandBudgetingDeliveryRolesandResponsibilitiesOrganizationProjectManagementServiceDeliveryDevelopment&ImplementationQualityManagementDataManagementSecurityTechnologyStrategicDirectionArchitectureComputingInfrastructureCommunicationsInfrastructurePeoplePeopleManagementISPeopleUserPeopleSystemsApplicationsInformationUnsatisfiedDemandsTheITMHealthCheckMethodologycomprises22topicsgroupedinto5segments:

--strategy

--delivery

--technology

--people,and

--systems

TheBASprojectteamshouldworktoselectthekeytopicsrequiringconsideration,andforeachtopicthelevelofanalysisnecessary.Thefollowingslidesdescribeinmoredetailthecontentsofeachofthe5segmentsWhatmustbedonetoensurethattheIS/ITfunctioneffectivelysupportsthebusiness?HowshouldthebusinesscontrolIS/IT?IsIS/ITalignedwiththebusinessgoals?Areresourcesorganized,monitoredandcontrolledinawaythatdeliversIS/ITservicesinthemostefficientway?HowisthevalueofIS/ITservicesmeasuredandmonitored?HowisthevalueofIS/ITperceived?Aretechnologytrendsidentified,istheIS/ITarchitectureeffectiveandistechnologychosenandacquiredinthemosteffectivemanner?Howresponsiveisthetechnologyinfrastructuretothechangingneedsofthebusiness?HowwelldoestheorganizationmanageitshumanresourcesinrelationtoIS/IT(skills,attitude,responsiveness,processeffectiveness)?Istheapplicationfunctionalitysufficientandcosteffective,arethereanydeficienciesintheinformationprovidedbythem,andwhatunsatisfieddemandexistsinthecontextofBAS’sbusinessmodel?SystemsStrategyPeopleDeliveryTechnologyFocusonthe5ISandITSegments

ApplicationsInformationUnsatisfiedDemands

PeopleManagementIS/ITPeopleUserPeople

BusinessDirectionBusinessControlofIS/ITIS/ITStrategyandPolicyIS/ITPlanningandBudgeting

RolesandresponsibilitiesOrganizationProjectManagementServiceDeliveryDevelopmentandImplementationQualityManagementDataManagementSecurity

ComputingInfrastructureStrategicDirection

CommunicationInfrastructureArchitectureHerearequestionsthatmayhelpyouthinkthroughthesefiveareas.StrategySegmentDevelopment&ImplementationQualityManagementDataManagementSecurityDirectionArchitectureComputingInfrastructureCommunicationsInfrastructurePeopleManagementIS/ITPeopleUserPeopleApplicationsInformationUnsatisfiedDemandsRoles&ResponsibilitiesOrganizationProjectManagementServiceDeliveryDeliveryPeopleSystemsTechnologyThestrategyanalysiscanfocusonthefollowing:IsthereaneffectivebusinessplanningprocessthatincludesIS/ITissuesandopportunities?IsIS/ITalignedwiththebusiness?

IsthereeffectivecontroloverIS/ITdirections,priorities,resourcesandexpenditurebyseniormanagement?DoestheorganizationhaveaclearlydefinedIS/ITstrategyandisitadheredto?DoesIS/IThaveaneffectiveresourceplanningandbudgetaryprocessandisthereanappropriatemechanismtoensurecompliance?BusinessControlofIS/ITBusinessDirectionIS/ITPlanning,Resourcing&BudgetingIS/ITStrategy&PolicyStrategyWhatmustbedonetoensurethattheIS/ITstrategyeffectivelysupportsBAS’sbusiness?HowshouldIS/ITbecontrolled?DeliverySegmentBusinessControlofIS/ITBusinessDirectionIS/ITStrategy&PolicyDirectionArchitectureComputingInfrastructureCommunicationsInfrastructurePeopleManagementIS/ITPeopleUserPeopleApplicationsInformationUnsatisfiedDemandsIS/ITPlanning,Resourcing&BudgetingPeopleSystemsTechnologyStrategyAreresourcesorganized,monitoredandcontrolledinawaythatdeliversIS/ITservicesinthemostefficientway?Ourdeliveryanalysiscanfocusonthefollowing:DoestheIS/ITorganizationhaveaclearroleandarethechannelsofcommunicationdefinedandunderstood?DoestheIS/ITstructureenableittofulfillitsbusinessandfunctionalobjectives?DoestheIS/ITfunctionoperateeffectivelywiththerestofthebusiness?Isprojectmanagementanaccepteddisciplineandaretheproceduresappliedacrosstheprojectmanagementlifecycle?AreIS/ITservicesdefinedanddeliveredinaneffectivemanner?ArethecostsofdeliveringIS/ITservicesquantifiedandmonitoredwithrespecttotheiroverallbusinessimpactandisthereanIS/ITvalueBASelinethatcoversthecurrentsystemsportfolio?Istheidentification,prioritizationandjustificationprocessofIS/ITprojectscarriedout?ArethereproceduresforvalidationandacceptanceofallIS/ITcomponents?Arethemaintenancefunctionsandcostscontrolledwiththesamelevelofdisciplineasdevelopment?Arethereadequatemanagementprocessesinplacetoensuredeliveryofqualitysystemsandservices?Isinformationconsideredacriticalcorporateresource?Isthisresourcedevelopedtomeettheneedsofthebusiness?DeliveryDevelopment&ImplementationQualityManagementDataManagementSecurityRoles&ResponsibilitiesOrganizationServiceDeliveryProjectManagementTechnologySegmentBusinessControlofIS/ITBusinessDirectionIS/ITStrategy&PolicyDevelopment&ImplementationQualityManagementDataManagementSecurityPeopleManagementIS/ITPeopleUserPeopleApplicationsInformationUnsatisfiedDemandsRoles&ResponsibilitiesOrganizationProjectManagementIS/ITPlanning,Resourcing&BudgetingServiceDeliveryDeliveryPeopleSystemsStrategyAretechnologytrendsidentified,istheIS/ITarchitectureeffectiveandistechnologychosenandacquiredinthemosteffectivemanner?Howresponsiveisthetechnologyinfrastructuretothechangingneedsofthebusiness?DirectionArchitectureComputingInfrastructureCommunicationsInfrastructureTechnologyOurtechnologyanalysiscanfocusonthefollowing:Aretechnologytrendsmonitoredandexploitedfully?IsthebusinessawareofthepotentialopportunitiesforcompetitiveadvantageofferedbyIS/IT?Hasthearchitecturebeenplannedandisitappropriatefortheorganization?Isthearchitecturesufficientlyflexiblesothatthebusinesschangesarenotconstrainedbyit?Doesthecomputinginfrastructurematchthetechnologyarchitecture?Doesitsupportthebusinessneedsandisitsufficientlyflexibletomeetbusinesschanges?Isthecommunicationsinfrastructureadequatetomeettheneedsofthebusiness?Isthereaprocessforeffectivelymanagingandcontrollingthecommunicationsinfrastructure?PeopleSegmentBusinessControlofIS/ITBusinessDirectionIS/ITStrategy&PolicyDevelopment&ImplementationQualityManagementDataManagementSecurityDirectionArchitectureComputingInfrastructureCommunicationsInfrastructureApplicationsInformationUnsatisfiedDemandsRoles&ResponsibilitiesOrganizationProjectManagementIS/ITPlanning,Resourcing&BudgetingServiceDeliveryDeliverySystemsTechnologyStrategyHowwelldoesBASmanageitshumanresourcesinrelationtoIS/IT(skills,attitude,responsiveness,processeffectiveness)?Thepeopleanalysiscanfocusonthefollowing:DoesBAShaveclearpolicieswhichutilizeitsIS/ITpeopleeffectively?DotheITpeoplehavethenecessaryknowledge,skillsandattitudetofulfilltheirrole?DoesBASprovideIS/ITpeoplewithcareeropportunities?Dousershavethenecessaryknowledge,skillsandattitudetofulfilltheirrole?IstheresufficientinvolvementofusersintheIS/ITprojects?PeopleManagementUserPeopleIS/ITPeoplePeopleSystemsSegmentBusinessControlofIS/ITBusinessDirectionIS/ITStrategy&PolicyDevelopment&ImplementationQualityManagementDataManagementSecurityDirectionArchitectureComputingInfrastructureCommunicationsInfrastructurePeopleManagementIS/ITPeopleUserPeopleRoles&ResponsibilitiesOrganizationProjectManagementIS/ITPlanning,Resourcing&BudgetingServiceDeliveryDeliveryPeopleTechnologyStrategyArethekeyapplicationsfunctionallysufficient,arethereanymajordeficienciesintheinformationprovidedbythem,andwhatunsatisfieddemandexistsinthecontextofBAS’sbusinessmodel?Ourhigh-levelsystemsanalysiscanfocusonthefollowing:Doesthefunctionalityofkeyapplicationsmeettheneedsofthebusiness?Isthevaluereceivedinlinewithdevelopmentandmaintenancecosts?Isthedatareceivedbyusersaccurate,timely,andrelevant?Areuserrequests(thatarenotcoveredbythecurrentapplications)identified,recorded,andprioritizedaccordingtobusinessneeds?WhatdegreeofunsatisfieddemandexistscurrentlyorwillexistBASeduponthegroup’sbusinessstrategy?InformationUnsatisfiedDemandsApplicationsSystemsArticulatingIssues,RecommendationsDevelopment&ImplementationQualityManagementDataManagementSecurityDirectionArchitectureComputingInfrastructureCommunicationsInfrastructurePeopleManagementIS/ITPeopleUserPeopleApplicationsInformationUnsatisfiedDemandsRoles&ResponsibilitiesOrganizationProjectManagementServiceDeliveryDeliveryPeopleSystemsTechnologyBusinessControlofIS/ITBusinessDirectionIS/ITPlanning,Resourcing&BudgetingIS/ITStrategy&PolicyStrategyEnterpriseDirection1Noformalenterprise-widebusinessstrategy,planorperformancemonitoring.Enterpriseisreactivetoday-to-daypressuresandsuchstrategyasexists'evolves'2Recognitionoftheneedforamoreformalapproachtoenterprisestrategyplanningandperformancemonitoring.Strategy,plansandmeasuresdefine

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