北京某某酒店員工管理手冊(cè)

1、 北京諾富特海潤酒店員工手冊(cè)Employee Handbook of Novotel Beijing West目錄Foreword 前言Mission Satement 企業(yè)宗旨Welcome Message from the General Manager 總經(jīng)理歡迎辭CHAPTER 1. Accor/AAPC Presentation第一章 雅高集團(tuán)簡介/雅高亞太集團(tuán)簡介NOVOTEL WORLDWIDE諾富特簡介NOVOTEL BEIJING WEST北京諾富特海潤酒店簡介CHAPTER 2.Professionalism at all levels and the Accor valu

2、es第二章雅高集團(tuán)飯店管理的全方位職業(yè)化表現(xiàn)及雅高品質(zhì)CHAPTER 3.General terms and conditions of employment第三章北京諾富特海潤酒店員工聘用條例WB3.1Recruitment guideline員工聘用指南3.2Probation period 員工試用期3.3Working hours,rest days & overtime 工作時(shí)間、休息日和超時(shí)工作3.4Basic Salary 基本工資說明3.5Extra month Salary 年終雙薪3.6Time card & swipe card 考勤卡的使用規(guī)定3.7At

3、tendance 出勤的要求3.8Staff uniform 員工工作服3.9Transfer. promotion & demotion 調(diào)崗、晉升和降職3.10Resignation/Termination 辭職/辭退3.11Renewal of employment contract 合同續(xù)約3.12Exclusive service and entire time 限制兼職工作之規(guī)定3.一三Change of personal particulars 個(gè)人情況變更說明CHAPTER 4.Employee Benefits第四章員工福利4.1Duly meals免費(fèi)工作餐4.2S

4、tatutory Holidays 法定節(jié)假日4.3The Lady's Day婦女節(jié)假4.4Annual Leave 年假4.5Matrimonial Leave 婚假4.6Maternity Leave 產(chǎn)假4.7Compassionate Leave 喪假4.8Home Leave探親假4.9Public Leave公假4.10Work Injury工傷4.11Medical Benefits 醫(yī)療福利4.12Hospitalization Leave 住院4.一三Prolonged medical Leave 醫(yī)療期4.14Leave without Pay 事假4.一五Yea

5、r end Bonus 年終獎(jiǎng)4.16Incentive 獎(jiǎng)金4.17Awards 員工獎(jiǎng)勵(lì)4.一八Training 員工培訓(xùn)4.19English Allowance 英語津貼CHAPTER 5.Hotel Rules & Regulations第五章北京諾富特海潤酒店員工必須遵守的各項(xiàng)管理規(guī)定5.1Name Badge 員工工牌管理規(guī)定5.2Employee ID card 員工工作證管理規(guī)定5.3Employee entrance & exit 員工通道管理規(guī)定5.4Time card & daily time sheet 員工考勤管理規(guī)定5.5Personal

6、visit 員工接待私人來訪的管理規(guī)定5.6Personal calls 員工接打私人電話的管理規(guī)定5.7Smoking 員工在店內(nèi)吸煙的管理規(guī)定5.8Washroom 員工使用客用洗手間的管理規(guī)定5.9Use of lifts/elevators 員工使用電梯的管理規(guī)定5.10Loitering 員工不允許在店內(nèi)閑逛的管理規(guī)定5.11Lost & Found items 失物招領(lǐng)5.12Theft 員工不允許偷竊酒店物品的管理規(guī)定5.一三Eating/Drinking 員工不允許在崗上吃東西的管理規(guī)定5.14Drunkenness/under influence of Alcohol

7、 員工不允許在崗上醉酒的管理規(guī)定5.一五Personal pager & Handphone 員工配帶私人傳呼機(jī)和手機(jī)的管理規(guī)定5.16Confidentiality 員工必須遵守酒店保密制度的管理規(guī)定5.17Health & Safety at work 員工安全工作的管理規(guī)定5.一八Types of Misconduct 違紀(jì)類別5.19Structure of Disciplinary Action 紀(jì)律處分的結(jié)構(gòu)5.20General Guidelines 總方針5.21Grievance procedure 員工進(jìn)行申訴的程序CHAPTER 6.Staff Respo

8、nsibility第六章員工職責(zé)規(guī)范6.1Staff uniform 員工個(gè)人工作服的保管和使用6.2Personal hygiene 員工個(gè)人衛(wèi)生規(guī)范6.3Personal grooming 員工個(gè)人儀表儀容規(guī)范6.4Posture 員工個(gè)人體態(tài)規(guī)范6.5Attitude 員工工作態(tài)度要求6.6Cleanliness 員工工作環(huán)境規(guī)范6.7Punctuality 員工守時(shí)準(zhǔn)則6.8Effcient and prompt service 員工工作效率和服務(wù)效率的要求CHAPTER 7.Employee Facilities第七章員工設(shè)施介紹7.1Staff dining room 員工餐廳7.

9、2Staff locker & staff locker room 員工更衣柜和更衣室7.3Staff notice board 員工布告欄7.4Staff activity area 員工活動(dòng)區(qū)域CHAPTER 8.Emergencies-what you should do in case of-第八章緊急事故處理一旦遇有緊急事故，您該這樣做8.1Fire火災(zāi)8.2Accident 意外事故8.3Breakdown of lifts/elevators 電梯故障Appendix Personal Grooming Standard For Male附錄 員工個(gè)人儀表準(zhǔn)則(女)Per

10、sonal Grooming Standard For Female員工個(gè)人儀表準(zhǔn)則(男)Appendix Employee Handbook acceptance附錄 .接受員工手冊(cè)協(xié)議FOREWORD前言This Employee Handbook is designed to give you an overall insight and understanding of working in NOVOTEL BEIJING WEST.本員工手冊(cè)旨在使您對(duì)北京諾富特海潤酒店有一個(gè)全面的認(rèn)識(shí)和了解。The Management reserves the right to amend any

11、 part contained in this handbook. Any amendment should be reviewed and approved by the hotel Labor Union and the Staff Representative Meeting before it can take effect and be implemented. Where any point in this handbook differs from the notices, circulars that the Hotel may issue from time to time,

12、 the latter will take precedence.北京諾富特海潤酒店管理層有權(quán)對(duì)本手冊(cè)的內(nèi)容進(jìn)行修改與調(diào)整，并經(jīng)酒店工會(huì)和職代會(huì)審議通過后方能生效實(shí)行。今后酒店頒布的任何管理?xiàng)l例有與之相駁之處，均以后者為準(zhǔn)。The Chinese version of this handbook will be deemed as the base for implementation, mediation and arbitration.本員工手冊(cè)以中文文本為今后執(zhí)行、調(diào)解、仲裁的標(biāo)準(zhǔn)和依據(jù)。MISSION STATEMENT企業(yè)宗旨THE NOVOTEL BEIJING WEST WILL

13、 BE RECOGNISED BY ITS GUESTS LOCALLY, DOMESTICALLY AND INTERNATIONALLY AS FIRST CLASS LUXURY HOTEL AIMED AT THE UPPER END OF THE BUSINESS AND LEISURE TRAVEL MARKET.北京諾富特海潤酒店致力于商業(yè)和旅游娛樂市場的最高目標(biāo)，將被當(dāng)?shù)丶皣鴥?nèi)外客戶公認(rèn)為第一流的豪華酒店。THE HOTEL WILL OFFER UNIQUE AND DISTINCTIVE CHARACTER AND CHARM，WITH STANDARDS OF SERVI

14、CE AND FACILITIES THAT REFLECT A GENEROSITY OF SPIRIT , ELEGANCE AND SOPHISTICATION.酒店將以其獨(dú)特的品質(zhì)和魅力，提供標(biāo)準(zhǔn)的服務(wù)和設(shè)施，反映慷慨、優(yōu)雅和成熟的精神。THE HOTEL WILL COMBINE THE FRIENDLINESS OF THE CHINESE PEOPLE AND EXPERIENCE OF ACCOR HOTELS TO DELIVER A HIGH AND CONSISTENT SERVICE PROMISES TO ALL GUESTS酒店將中國人民的友好精神與雅高集團(tuán)的酒店管

15、理經(jīng)驗(yàn)相結(jié)合，為所有賓客提供始終如一的高質(zhì)量的服務(wù)。OUR SALES AND MARKETING TEAM WILL BE COMMITTED TO MAXIMIZING REVENUE WHILST GAINING RESPECT AMONGST COMPETITORS AND THE LOCAL COMMUNITY.我們的銷售和市場隊(duì)伍也將在取得最大利潤的同時(shí)獲得同行和當(dāng)?shù)厣鐖F(tuán)的尊重。OUR STAFF WILL BE PROUD TO WORK IN AN ENVIRONMENT THAT IS BOTH SUCCESSFUL AND EFFICIENT AND CONDUCTIVE

16、FOR CAREER ADVANCEMENT WITHIN ACCOR HOTELS.我們的員工將以能夠在雅高集團(tuán)酒店富有成就的、高效的并有助于其職業(yè)發(fā)展的工作環(huán)境中任職而驕傲。THE OWNERS WILL BENEFIT FROM OUR COMMITMENT THROUGH AN INCREASING RETURN ON THEIR INVESTMENT.業(yè)主的投資將因我們的托管而帶來不斷增加的回報(bào)。THE MANAGEMENT WILL INITIATE PROCEDURES TO ENSURE ENVIRONMENTALLY FRIENDLY PRACTICES ARE UNDERT

17、AKEN TO PRESERVE THE ENVIRONMENT AND SURROUNDS OF BEIJING.我們將在管理中發(fā)起環(huán)保措施，以確保這些積極措施的落實(shí)，保護(hù)北京的環(huán)境。THE NOVOTEL BEIJING WEST WILL BE POSITIONED AS THE BEST HOTEL 4 STAR IN BEIJINGAND WILL CONSISTENTLY EXCEED CUSTOMER EXPECTATIONS THROUGH A HIGHLY TRAINED AND MOTIVATED TEAM OF EMPLOYEES COMMITTED TO MAXIMIS

18、ING PROFITS AND VALUE FOR THE OWNERS.北京諾富特海潤酒店將成為北京最好的酒店，經(jīng)過高水平培訓(xùn)的積極的員工隊(duì)伍將不斷給客戶帶來超值服務(wù)，并給業(yè)主創(chuàng)造最大的效益。WELCOME MESSAGE FROM THE GENERAL MANAGER總經(jīng)理歡迎辭Welcome to NOVOTEL PEACE HOTEL北京諾富特海潤酒店歡迎您!Dear Colleagues.親愛的各位員工：Welcome to the team of NOVOTEL BEIJING WEST,which is managed by Accor Asia Pacific.歡迎各位加入北

19、京諾富特海潤酒店的員工隊(duì)伍，北京諾富特海潤酒店是由雅高亞太集團(tuán)管理。As an employee of this hotel,you have been selected on the basis of your educational and professional backgrounds,your ability to serve guests in the best manner and your skills to contribute to the success of the hotel and establish its reputation as BEIJING s best

20、 4 STAR accommodation and dining venue.在您被挑選成為酒店的一名成員時(shí)，我們對(duì)您的教育和職業(yè)背景、您對(duì)客人的服務(wù)能力和態(tài)度及您對(duì)酒店的成功運(yùn)營和確立酒店成為北京最完美的酒店而擁有的技能都做了充分的考慮。As an employee of NOVOTEL BEIJING WEST you become part of a worldwide group of over 125,000 employees.That of ACCOR,a French-based company which owns and/or manages some 3300 Hotel

21、s in more than 85 countries.In Asia,Accor is already the largest hotel group in the region with over 140 hotels.雅高是一家總部在法國、在全世界85個(gè)國家擁有(或管理)3300多家飯店、聘用超過125，000名員工的世界性飯店管理集團(tuán)。在亞洲，雅高亞太集團(tuán)管理著140多家飯店，已成為該區(qū)最大的飯店管理集團(tuán)，作為北京諾富特海潤酒店的一名員工，您已成為雅高集團(tuán)的一名成員。NOVOTEL BEIJING WEST as a quality international deluxe hotel

22、 is committed to promote guest satisfaction by providing the highest level of service.All our guests should be treated as a VIP.Thus,the time they spend at the hotel,with us,should be perfect,successful and such that they will be keen to return.作為一家國際標(biāo)準(zhǔn)的高品質(zhì)酒店，北京諾富特海潤酒店將為客人提供最高水準(zhǔn)的服務(wù)質(zhì)量以滿足客人的需求。酒店的所有客人

23、都應(yīng)受到貴賓禮遇。只有這樣，他們?cè)诰频昱c我們一起度過的時(shí)光才會(huì)是完美的，也只有這樣，他們才會(huì)樂于再次光臨我們的酒店。I trust that you will take your place in our group and settle in to become an active, efficient and productive member of the team.我相信，您在我們的集團(tuán)中會(huì)找到自己的位置并且一定會(huì)成為我們這支隊(duì)伍中有著積極、高效和創(chuàng)造精神的一員。This Employee Handbook has been prepared to help you settle in

24、to a new environment and inform you of the benefits and opportunities available.It also outlines the rules we have developed,in order for us to work well together at NOVOTEL BEIJING WEST,thus achieving our aims from the very beginning.為了使您能夠適應(yīng)工作環(huán)境，了解和掌握您在本酒店工作所能得到的各種待遇和發(fā)展機(jī)遇，更好地為北京諾富特海潤酒店努力工作，我們特地為您編

25、寫了本員工手冊(cè)，希望您能充分理解和認(rèn)識(shí)我們的工作目標(biāo)，認(rèn)真遵守我們的各項(xiàng)工作規(guī)定和條例。GOOD THINKINGGeneral Manager總經(jīng)理CHAPTER 1第一章INTRODUCTION OF ACCOR SA & ACCOR ASIA PACIFIC (AAPC)雅高集團(tuán)簡介和雅高亞太集團(tuán)簡介INTRODUCTION OF ACCOR SA雅高集團(tuán)簡介NOVOTEL BEIJING WEST is part of the French based Accor Group,the world's largest hotel,catering,restaurant a

26、nd tourism corporation employing over 125,000 people in 一三5 countries.北京諾富特海潤酒店是全球最大的酒店、宴會(huì)、餐飲和旅游業(yè)公司法國雅高集團(tuán)管理的一部分。雅高集團(tuán)在一三5個(gè)國家雇傭超過125，000名員工。Accor's core business is the management of hotels and it is currently the largest hotel management group in the world operating 3300 hotels (representing 300,

27、000 rooms) with a hotel chain in every category of the market from luxury to budget accommodation.雅高的核心業(yè)務(wù)是飯店管理，現(xiàn)在是世界上最大的飯店管理集團(tuán)，她以連鎖的方式在全球經(jīng)營3300家酒店(擁有30萬間客房)，雅高涵蓋了全部的飯店類型，種類從豪華型到經(jīng)濟(jì)型。Accor's hotel brands include:Sofitel, Novotel, Mercure, Ibis, Motel 6 and Formule 1.雅高的飯店品牌包括：Sofitel, Novotel, Mer

28、cure, Ibis, Motel 6 and Formule 1。Originally a hotel company, Accor has diversified its operations into restaurantsand catering,travel agencies,service vouchers and railway passenger accommodation and catering.從一個(gè)飯店管理公司開始，雅高已將她的業(yè)務(wù)領(lǐng)域拓展到餐廳、宴會(huì)、旅行社、餐券服務(wù)和火車旅客住宿、餐飲等方面。INTRODUCTION OF ACCOR ASIA PACIFIC (A

29、APC)雅高亞太集團(tuán)簡介The company commenced operations in 1988 in Bangkok,with the first hotel in Australia opening three years later in 1991.公司于一九八八年在曼谷開始運(yùn)作，三年后即一九九一年第一家飯店在澳大利亞開業(yè)。Accor Asia Pacific has the exclusive right to use the hotel brand names of the Accor group.They are Sofitel (deluxe),Novotel(first

30、 class),Mercure (a multi-tiered mid-market brand),Ibis (economy class) and Formule 1 (budget).雅高亞太集團(tuán)享有使用雅高集團(tuán)飯店品牌名稱的專利。這些品牌是：Sofitel (豪華型)，Novotel (高級(jí)型),Mercure(中級(jí)型),Ibis(經(jīng)濟(jì)型),Formule 1(普通型)。In little more than seven years, Accor Asia Pacific (AAPC), Accors wholly owned subsidiary in Asia, has establ

31、ished itself as the largest and most dynamic hotel group in the Asia Pacific region.雅高亞太集團(tuán)系雅高集團(tuán)在亞洲全資擁有的子公司，僅在七余年內(nèi)已成為亞太地區(qū)最大的及最有活力的飯店管理集團(tuán)。Boasting over 140 hotels and over 28,000 hotel rooms,AAPC hotels can now be found in 一五 countries in Australia, New Caledonia, China, Korea, Phili- ppines, Indonesi

32、a, Sigapore, Malaysia, Thailand, Vietnam, Cambodia, Laos, Myanmar, India and Japan.擁有超過140家飯店和超過28，000間客房，現(xiàn)在雅高亞太集團(tuán)的飯店在亞太地區(qū)的一五個(gè)國家隨處可見澳大利亞、新西蘭、新喀里多尼亞、中國、韓國、菲律賓、印度尼西亞、新加坡、馬來西亞、泰國、越南、柬埔寨、老撾、緬甸和日本。A further 50 hotels and 12,000 rooms are committed or under construction.with the company on target to incre

33、ase to some 200 hotels by the end of 2002.Currenly two thirds of AAPC's hotels are in Asia and one third in Australia.In China.公司的目標(biāo)是在2002年底前吸收已達(dá)成意向和另外正在建設(shè)中的擁有一萬二千間客房的五十家飯店，使集團(tuán)飯店總數(shù)發(fā)展到二百家左右。目前雅高亞太集團(tuán)三分之二的飯店分布在亞洲，另有三分之一在澳大利亞。The rapidly growing portfolio of hotels is complemented by an internationa

34、l sales & marketing and Accor reservations network services.飯店迅速增長的業(yè)務(wù)量是由一個(gè)國際性的銷售、市場推廣和雅高預(yù)訂網(wǎng)絡(luò)服務(wù)所帶動(dòng)。INTRODUCTION OF NOVOTEL諾富特簡介Novotel, Good Thinking諾富特，最佳選擇Novotel, Welcome Home諾富特，歡迎您330 hotels and resorts equaling 52.000 rooms in 54 countries with restaurants open from 6 am to midnight,meeting

35、 and conference rooms,swimming pools,car parking.Every day more than 40.000 people around the world choose Novotel for its wide range of location,the staff's warm welcome,atmosphere and decor,free accommodation for up to two children (under 16) sharing their parent's room,the reputation of t

36、he buffet breakfast,the quality,the comfort and spaciousness of the rooms,the Accor Card,the Advantage Plus card etcetera分布在54個(gè)國家，擁有52000間房間的330家飯店和度假村，從早上600至午夜提供餐飲，各種會(huì)議，游泳池，停車場等服務(wù)。每天40000多人選擇諾富特是由于它的飯店遍及世界各地，服務(wù)熱情友好，環(huán)境舒適，裝飾美觀，與父母同住的(最多)兩位16歲以下兒童可享受免費(fèi)住宿服務(wù)的優(yōu)惠待遇。信譽(yù)極高的自助早餐，高質(zhì)量，舒適和寬敞的客房，方便的ACCOR卡以及其它各種優(yōu)

37、惠卡。The Novotel Spirit諾富特精神A warm atmosphere a friendly smile,attentive touches a relaxed bar,we are always at your service伴隨著溫馨的氣氛，友好的微笑，殷切的關(guān)懷，輕松的環(huán)境，我們隨時(shí)為您服務(wù)。From your arrival to your departure,at Novotel we do our utmost to see that you feel home.在諾富特，從您的光臨直到您的離店，我們會(huì)盡最大努力使您感到賓至如歸。It's a part of

38、 our philosophy.這是我們服務(wù)理念的一部分。The room:客房Whether you are traveling alone or with your family,our rooms decorated in warm colors offer a full 24m2 of living spaceA corridor with closet, large bed,sitting area,color TV,mini bar,AC,and room for comfortable stay.不管您是單獨(dú)旅游還是同您的家人一起旅游，我們都將為您提供24平方米的裝飾溫馨舒適的客

39、房(包括帶壁櫥的走廊、大床、會(huì)客區(qū)、彩色電視機(jī)、小酒巴、空調(diào))。For the business traveler,desk with computer outlet and IDD對(duì)于商務(wù)旅游者，我們提供帶電腦輸出端口的電腦桌以及長途電話。The bathroom:浴室Warm and appealing colors for more comfort.Washbasin, bath with shower,large towel.The Novotel bathroom offers the ideal ambience to relax and re-energize.溫暖和吸引人的顏色

40、使您更感舒適。面盆，帶淋浴的浴室，大毛巾，諾富特的浴室為您提供一個(gè)放松和重新恢復(fù)體力的環(huán)境。The restaurant:餐廳Anytime is the right time for an enjoyable pause.From 600 to 2400To start your day, nothing like a tempting buffet breakfast to awaken your appetite!無論何時(shí)都是令您做一個(gè)愉快的短暫停留的最好時(shí)機(jī)。從6002400當(dāng)您開始新的一天，沒有什么能象您品嘗美味自助早餐而喚起您的食欲那樣，使您一天感到輕松愉快。The Bar酒吧Qu

41、iet laughter,soft music,the pleasant sound of tinkling glassat the Novotel bar you can unwind in a warm friendly atmosphere.閑適的笑聲，輕柔的音樂，碰杯時(shí)的快樂的響聲在諾富特酒吧，您可以在溫馨友好的環(huán)境中放松心情。Meetings:會(huì)議室Novotel offers large modular meeting rooms equipped with the latest technology.You can concentrate on your speech while

42、 we take care of the rest.諾富特為您提供裝備先進(jìn)科技設(shè)備的大型標(biāo)準(zhǔn)會(huì)議室。Receptions:招待會(huì)Wedding,theme evenings,anniversaries,cocktails parties,Novotel organizes all your receptions to perfections and provides hotel room for everyone.眾多的主題晚會(huì)，周年慶典，雞尾酒會(huì)，諾富特為您安排所有您所要求的招待會(huì)并且為與會(huì)者提供飯店房間。INTRODUCTION OF NOVOTEL BEIJING WEST北京諾富特海潤

43、酒店簡介LOCATION位置Novotel Beijing West will be the first Accor hotel to open in Beijing with brand new standards. Scheduled to open its doors in early 2008, Novotel Beijing West is located in the heart of Beijings “silicon valley” in Zhongguancun and boasts the latest generation of 3一八 designer rooms, i

44、ncluding 228 spacious duplex LOFT rooms & suites. Other highlights are the Novotel signature show-kitchen restaurant “The Square”, M3 cocktail bar and a spectacular panoramic indoor pool. Novotel Beijing Wests strategic location is also only a few minutes away from the 2008 Olympi

45、c Park and to more than a dozen major Universities, while the subway station is at the hotels doorstep.北京諾富特海潤酒店是法國雅高集團(tuán)在北京開業(yè)的第一家新品牌標(biāo)準(zhǔn)酒店，預(yù)定于2008年年初開業(yè)，酒店位于北京硅谷核心區(qū)域 ”中關(guān)村”，擁有3一八套最新式客房，其中包括228套寬大的復(fù)式閣樓型套房。 此外，北京諾富特海潤酒店還擁有別具一格的展臺(tái)式餐廳”The Square”，M3雞尾酒吧，以及引人入勝的室內(nèi)游泳池，您可在游泳池里俯瞰酒店全景.2008奧林匹克公園和十幾家重點(diǎn)大學(xué)分布在酒店四周，您只

46、需花幾分鐘便可抵達(dá)。酒店地處交通便利地帶，地鐵站就位于酒店正門附近。Destination attractions Beijing is welcoming in 2008 the XXIX Summer Olympiads.The Forbidden City, The Great Wall, The Summer Palace and much more.周邊景點(diǎn)北京即將迎來第29屆2008年夏季奧林匹克運(yùn)動(dòng)會(huì)故宮，長城，頤和園等景點(diǎn)。ManagementNovotel Beijing West is managed by Accor. Accor is the largest and f

47、astest growing hotel group in the Asia Pacific region, with 51 hotels and 一五 175 rooms in China in 26 cities and over 4,000 hotels worldwide. China has presently 11 hotels which are Novotel.酒店管理：北京諾富特海潤酒店是由法國雅高集團(tuán)統(tǒng)一管理的酒店。法國雅高集團(tuán)是亞太地區(qū)最大，發(fā)展最快及逐步壯大的酒店集團(tuán)，雅高集團(tuán)在中國26個(gè)城市已開設(shè)51家酒店，共一五175套客房，世界各地多有4000多家雅高酒店。中國地

48、區(qū)現(xiàn)有11家諾富特酒店。HighlightsKey FeaturesTrend-setting restaurants and barsAll public areas enjoy wireless access to high speed internetAll rooms and suites enjoy access to broadband internet.IDD in all rooms and suites24 hour in-room diningTravel and tour deskLimousine service 24 hour Concierge Desk突出特色時(shí)尚

49、新潮的餐廳和酒吧隨時(shí)隨地沖浪無線高速互聯(lián)網(wǎng)所有房間和套房均接入寬帶網(wǎng)絡(luò)每間房均可直撥國際長途電話提供24小時(shí)房內(nèi)用餐旅游出行咨詢服務(wù)臺(tái)機(jī)場及車站接送服務(wù)24小時(shí)禮賓服務(wù) Guest rooms and suite3一八 designer rooms, including 228 spacious duplex LOFT rooms & suites. Loft rooms are split level room with comfortable lounge area downstairs and a choice of King bed or 2 Si

50、ngle beds upstairs. Spacious and airy with 2 large screen LCD TV's and separate rain forest shower on lower level. VGA connection point to LCD screens at bedside and working desk. Complimentary broadband internet access. The Loft Premier are above 50 square meters space of luxury and display a v

51、iew towards the Summer Palace hills客房及套房酒店擁有3一八套精心設(shè)計(jì)的套房，包括228間寬敞的復(fù)式閣樓型套房。閣樓型客房分為上下兩層，下層是舒適的休憩區(qū)，上層是臥室區(qū)，有大床或兩張單人床供您挑選。房間寬大且通風(fēng)良好?？头窟€配備兩臺(tái)大屏幕液晶電視及獨(dú)立的浴室。床邊及工作臺(tái)旁配備VGA接口，可連接液晶顯示器。房內(nèi)有免費(fèi)的寬帶網(wǎng)絡(luò)，布置豪華，面積大約為五十多平方米，并與頤和園附近的山巒遙遙相望。Executive FloorsGorgeous split level suites with Executive amenities and service that

52、includes private check-in and a 一八0 square meter lounge with a conference boardroom, computer stations and complimentary wi-fi in all areas, including guest rooms. Healthy breakfast and all-day refreshments with "happy hours" are served with our compliments.行政樓層套房布置豪華，分為上下兩層，房內(nèi)用品齊全，服務(wù)周詳?？腿?/p>

53、可享受特別入住登記服務(wù)。行政樓層休息區(qū)面積為一八0平方米。在行政樓層還有會(huì)議室及電腦站。您可在所有區(qū)域（包括客房）享受免費(fèi)無線上網(wǎng)服務(wù)。行政樓層提供健康早餐，全天候提供 ”happy hours” 式點(diǎn)心服務(wù)。Restaurant and Bars"The Square" is the Novotel signature restaurant with the show-kitchen concept and fresh elements. Two private dining rooms available. Serving breakfast, lunch and di

54、nner buffets "freshly prepared".M3 Martinis, Music & More - Great cocktails with trendy drinks and music. Cozy and airy with daylight, ideal place for business appointments during the day and to unwind in the evenings. 餐廳和酒吧“The Square” 是諾富特集展示廚房概念和各種新鮮元素于一身的標(biāo)志性餐廳。餐廳內(nèi)有兩個(gè)包間，客人可在包間內(nèi)享用新出爐

55、的自助早、午、晚餐。M3 - 馬提尼酒，音樂等。酒吧提供優(yōu)質(zhì)雞尾酒，流行音樂和廣受歡迎的飲品，酒吧內(nèi)溫暖舒適，通風(fēng)、采光良好，無論白天還是夜晚，都是您進(jìn)行商務(wù)會(huì)談的絕佳之地。Banquets, Meetings and ConferencesThe Pentium room located on level 3 with easy access from hotel lifts and staircase will take up to 230 persons in class room style. It has 4 pillars in the center with stage and

56、screen. Build-in LCD's and broadband access and WI-FI, while 7 multipurpose meeting rooms are perfect to welcome small to mid-size functions and conferences. Total banquet facilities space is 1000 sqm.宴會(huì)，集會(huì)及會(huì)議Pentium式的會(huì)議室位于酒店3層，可容納230人，您可乘坐電梯或走樓梯直接抵達(dá)。會(huì)議室提供講臺(tái)及銀幕，四根支柱位于會(huì)議室中心。會(huì)議室內(nèi)配備液晶顯示器、寬帶接入及無線保真通

57、訊。7間多功能會(huì)議室是您召開小型或中型會(huì)議的絕佳選擇。宴會(huì)廳面積為1000平方米。Recreation facilitiesIncludes a stunning rooftop panoramic swimming pool with a spectacular view on the Summer Palace, a large fitness center, a spa, a Jacuzzi and a sauna room. Only 10 minutes driving our guest can enjoy golf courses.娛樂設(shè)施酒店頂層的全景室內(nèi)游泳池令人眩目，您可在泳池里盡情欣賞頤和園的美景。酒店擁有寬大的健身中心，水療中心，按摩浴室及桑拿室。僅需驅(qū)車10分鐘，您便可盡情體驗(yàn)高