回復(fù)詢盤模板_百度文庫

1、一 、詢盤回復(fù)架構(gòu)一般分為以下幾個部分： 1.未付款詢盤回復(fù)：這一環(huán)節(jié)是一個賣家第一次接觸買家，有幾個注意事項(xiàng)和大家分享一下： 第一主動出擊，當(dāng)買家下單后應(yīng)及時主動與買家聯(lián)系，聯(lián)系內(nèi)容可以按照先后順序包括為打招呼，對產(chǎn)品進(jìn)一步的介紹，并告知請付款以及時查看庫存?zhèn)湄洠M快發(fā)貨。下面一個不錯的回復(fù)： Hi dear friend，F(xiàn)irst of all，thank you so much for your support and your order placed in my store。Pls kindly be noted that all colors and sizes are avai

2、lable in stock and ready to be delivered in 1-2 daysI have noticed that the order you placed has not been paid please let me know what I can do for you.In order to honor the good beginning and establishment of our long term and reliable business relationship, I will give you some samples for free fo

3、r you to test the market.I am sure that you will be satisfied with our products quality and competitive price and we are confident to maintain our business relationship as we are biggest wholesaler which capable of providing quality goods, competitive price and fast delivery, quick response at the s

4、ame time.If theres any questions，please let me know ASAP. I am looking forward to your reply and more rewarding business with you in the future.Regards 2.已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣家的專業(yè)性下面是一個不錯的例子： Hi，thereS,M,L,XL,XXL are all available at this stage, you can do the purchase and leave me a n

5、ote for the size you need, I will organize item ASAP once payment has been made  Regards 3.發(fā)貨后的回復(fù)：從貨物離開中國海關(guān)至買家收到貨物建議每個階段賣家都給買家發(fā)一封郵件通知買家，直到買家收到貨為止。因?yàn)橘I家付款后都急于收到貨物，而郵寄過程一般又是5-10天不確定的，因此這樣隨時通知買家貨物狀態(tài)一是表現(xiàn)自己商業(yè)誠信度二是及時的溝通能讓買家不再急切詢問。下面是一個不錯的例子： 1.Dear David， The item you order is already sent it out

6、 and the tracking number is EA935185185CN The mail status is as follows:20071130 21:43:12SHANGHAIDispatch from Sorting CenterThis is the status of your order. You will get it soon. Thanks for your support and understanding. 2. UNITED STATES OF AMERICA USSFOAHanded over to Customsthis is the status s

7、howing on EMS.Have you already get the items? If you have got the items, please let me know. Thanks Regards Hi  thereJust a quick update, item has been sent earlier from manufacture direct and you should have received it by late this week or early next week, also as you are my first time c

8、ustomer, I have enclosed a pair of Columbia Coolmax hiking socks worth 15 in retail, hope you enjoy them. Any questions please let me know. And Im willing to help anytime: P Keep in touch! Regards4.提醒買家給自己留評價,這是在交易結(jié)束后很重要的一環(huán)節(jié)： Hi there, Thanks for your continuous support to our store, and it would be

9、 appreciated if you can leave us a positive feedback and I will do the same to you. ThanksRegards 二、買家常見問題回答： 1.推廣新產(chǎn)品,采購季節(jié)期間根據(jù)自己的經(jīng)驗(yàn)，可給買家推薦自己熱銷的產(chǎn)品。 Hi there, Right now Christmas is coming, and hair straightened has a large potential market. Many buyers bought them for resale on eBay or in their own s

10、tore, its high profit margin product, here is our GHD mk4 STRAIGHTER link, Please click to check them our, if u want to buy more than 10pieces, we also can help u get a wholesale price. Thanks. Regards 2.貨物斷貨，貨物偶爾的斷貨只要認(rèn)真解釋一下，買家一般能夠理解，最好的辦法是告訴買家自己會積極盡量幫他找到庫存，同時向他介紹類似的款式供其選擇。 Hi there, We are really s

11、orry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well.You can click on the following link to check them out. If

12、 theres anything I can help with, Please feel free to contact us. Thanks. Regards 3.改完價格再次催款,很多情況買家下單后覺得運(yùn)費(fèi)過高，不愿意付款希望賣家能夠給與折扣，下面的回復(fù)可以借鑒一下。 Hi there, We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the

13、market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it and feel free to contact me if theres anything I also can help. Regards 4.大量訂購詢問價格，大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該是很有誠意的買家，對他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價格，采購量和相應(yīng)的價格，這個報價建議是包括運(yùn)費(fèi)的，給買家感覺是給

14、他的一個優(yōu)惠。 Hi there,thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is its 45 usd shipping included, If 100 pieces in one order the price we can offer you is pretty much the bulk price which is 39.5 usd/piece. If yo

15、u have any idea, Please let us know, and we will try our best to help you. Looking forward to your replyRegards 5.海關(guān)問題，某些國家海關(guān)由于定期的嚴(yán)格檢查或者罷工等問題造成郵件延誤，建議及時和買家通知，及時的溝通讓買家感覺你是一直在跟蹤貨物的狀態(tài)，以免置之不理造成誤會。Hi there, According to the news from EMS in China, large quantity of mails to England is blocked by the cust

16、om due to the inspection. For the safety of the goods I suggest to send the goods after a few days. Is it ok with you？Please let us know ASAP. Thanks Regards 6.買家?guī)滋旌筮€沒有收到貨物的詢問，需要及時地與快遞公司聯(lián)系察看貨物狀態(tài)。 hi Ruiz , we did send the package out on 2007-10-16,something's wrong happened with the shipping com

17、pany ,and we have been contacting them till now .we called the package back and resent them ,the new tracking number is :111814176 it's shipped via TNT .Sorry for the trouble. Youll get the package soon.If there are any questions, dont hesitate to tell me. Regards7貨物調(diào)換問題。Hi there，Thanks for the

18、update, Ok, if you have pick the wrong size I suggest 2 options:Option 1: Just follow the exchange policy on the item description: please post item to the following address and let me know the tracking number ASAPAlso let me know what size you need to order, if you are unsure, please provide your Height, and Weight measurement. So we can confirm before new item sent after old one arrived Option 2:I can offer just $69 on t