酒店英語(yǔ)培訓(xùn)

酒店英語(yǔ)培訓(xùn)備注：已含預(yù)訂部常用英語(yǔ)在內(nèi)部門名稱：市場(chǎng)營(yíng)銷部：sales&marketing dept. S&M房務(wù)部：room division dept. RD餐飲部：food&beverage dept F&B人力資源部：human resources dept. HR工程部：engineering dept.計(jì)劃財(cái)務(wù)部：Financial dept. AR帳保安部：security dept.采購(gòu)部：purchase dept. department職位（市場(chǎng)營(yíng)銷部）：市場(chǎng)營(yíng)銷總監(jiān) DOSM director of sales&marketing秘書(shū) security銷售部sales dept.銷售代表 sales銷售經(jīng)理 sales manager高級(jí)銷售經(jīng)理：senior sales manager公關(guān)部：public relation dept.公關(guān)經(jīng)理 PRM manager美工 artist預(yù)訂部：reservation dept. RSVN Dept.預(yù)訂經(jīng)理 reservation manager RSVNM預(yù)訂員 reservationist房務(wù)部前廳部：房務(wù)總監(jiān) DORD director of room division 前廳部：front office前臺(tái)：front desk FD前臺(tái)接待：reception收銀：cashier外幣兌換：currency exchange大堂副理：AM assitant manager GSM guest service manager禮賓部 concierge dept. 門童 bell man商務(wù)中心 BC business centre服務(wù)中心 service centre 總機(jī) operator行政酒廊 executive lounge客房部：客房部：housekeeping dept HSKP客房部經(jīng)理 housekeeping manager樓層服務(wù)員 room attendent領(lǐng)班 captain 主管 supervisor公共區(qū)域 PA public area洗衣房 laundry洗衣服務(wù)laundry service康樂(lè)部 health club室內(nèi)游泳池 indoor swimming pool健身房 gymgymnasium桑拿 sauna夜總會(huì) night club 餐飲部：餐飲總監(jiān) director of food&beverage行政總廚 executive chef廚師長(zhǎng) chief chef廚師 chef餐飲部經(jīng)理 F&B service manager中餐廳經(jīng)理 chinese restaurant manager中餐廳chinese restaurant迎賓 hostess西餐廳經(jīng)理 western restaurant manager西餐廳western restaurant酒吧服務(wù)員 bartender 服務(wù)員 waiter/waitress自助餐廳 cafeteria管事部 stewarding外賣 catering keitri Registration入住登記Check in入住 CICheck out退房 CO Guest history 客史 Profile檔案Group 團(tuán)隊(duì)FIT(Free individual ,ndividjul tourist ) 散客 VIP(very important person)貴賓 Early arrival提前抵店 Walk - in入?。ㄉ⒖停?No show未到 Departure time離店時(shí)間 Arrival time抵店時(shí)間 Cancellation取消 cancel Over booking超預(yù)訂 weightLate check out延遲退房 Advanced dv:nst deposit預(yù)訂金 Guaranteed booking保證類預(yù)訂 Confirm reservation確認(rèn)預(yù)訂 Amendment更改Tariff trif 價(jià)目表 Rack rk rate reit 門市價(jià) Net rate 凈價(jià) Average room rate平均房?jī)r(jià) Day use日租房 Free up-grade免費(fèi)升級(jí) Up selling提升銷售 Full house 客滿,滿房 Waiting list等候名單 Rooming list團(tuán)隊(duì)名單 Room statussteits 房態(tài) House use自用房 Out of order (OOO)維修房 Sleep out 外宿房 Room type房間類別 Connecting room聯(lián)通房 Adjoining room相鄰房 Room change換房 DND(Do no disturb)請(qǐng)勿打擾 IDD(international direct dial)國(guó)際長(zhǎng)話 DDD(domestic dmestik direct dial)國(guó)內(nèi)長(zhǎng)話Local lukl call 市話 Leave a message留言 Massage按摩Wake-up call service叫醒服務(wù) Morning call叫早服務(wù)Pick-up service接機(jī)服務(wù) See-off service送機(jī)服務(wù) Bathroom 浴室No smoking floor 無(wú)煙樓層Non-smoking room無(wú)煙房Smiling service 微笑服務(wù)Wake-up service 叫醒服務(wù)Room service 送餐服務(wù) Extra ekstr bed加床 Emergency im:dnsi exit緊急出口 Entrance 入口Executive floor行政樓層 Lost and found 失物招領(lǐng)處 Tip小費(fèi)Service charge 服務(wù)費(fèi)service directory服務(wù)指南Swimming pool 游泳池 Gymnasium 健身房 Elevator 電梯Western restaurant 西餐廳 Massage 按摩 Chinese restaurant 中餐廳 Sauna Center 桑拿 Logbook l,bk工作日志 Buffetbfe, bu- 自助餐 Expense花費(fèi) Guest 客人 Confirm確認(rèn) List 目錄 Flight航班January一月 JanFebruary二月 Feb Marchm:t三月 MarApril四月 AprMay 五月 MayJunedu:n 六月 Jun July七月 JulAugust八月 AugSeptember九月 Sep October十月 OctNovember十一月 Nov December 十二月 DecMonday星期一 MonTuesday 星期二 TueWednesday星期三 WedThursday星期四 ThuFriday星期五 FriSaturday 星期六 Sat Sunday星期日 Sun1. Sorry, my English is poor, I will ask somebody to help you .One moment ,please! 對(duì)不起,我的英語(yǔ)不好,我去找別人幫助您,請(qǐng)稍候!2. Sorry to keep you waiting so long! 不好意思,讓您久等了!3. Enjoy your stay! 祝您入住愉快!4. Sorry,I have dailed the wrong number. 對(duì)不起，我撥錯(cuò)號(hào)碼了！5. A moment please. I will be with you as soon as possible.請(qǐng)稍等，我將馬上為您服務(wù)！6. May I have your name/company,please?請(qǐng)問(wèn)您貴姓/您的公司名是？7. What kinds of room would you like? 請(qǐng)問(wèn)您需要什么樣的房間？8. Could you spell your name,please? 請(qǐng)問(wèn)您的名字怎么拼寫呢？9. Thank you for your advice! 感謝您給我們提的寶貴意見(jiàn)！10. Im sorry ,our hotel rooms are all booked at the moment. 不好意思,我們酒店的房間已被訂滿了.11. Is there anything I can do for you ? 請(qǐng)問(wèn)還有什么可以幫到您?12. How would you like to pay for your bill?請(qǐng)問(wèn)您用什么方式付款呢?13. Do you have a reservation?請(qǐng)問(wèn)您有預(yù)訂嗎?14. Ill pass your message to him.我會(huì)將您的留言轉(zhuǎn)告給他.15. For the outside calls,please dial 9 first and then the number.如果您要撥打外線,請(qǐng)?jiān)谔?hào)碼前加撥9.16、 from room to room calls please dial the room number directory.如果您要撥打房間號(hào)碼，請(qǐng)直撥房號(hào)。17、Ill check it and call you as soon as possible.我檢查完后會(huì)盡快給您回電.18、The line is busy or bad.線路忙或有問(wèn)題.19、Im sorry,could you speak slowly ? 對(duì)不起，麻煩您說(shuō)慢些好嗎?20、Breakfast is from 6:30 till 10:00 at Western restaurant in the first floor.早餐從6：30到10：00在一樓西餐廳。21、All our rooms have free broadband internet connection.我們所有的房間均含免費(fèi)寬帶。22、How many nights will you stay here? 請(qǐng)問(wèn)您將住幾天呢?23、We have king bed room twin bed room and all kinds of different suites ,what kind of room would you like ? 我們酒店有大床房、雙床房和不同種類的套房，請(qǐng)問(wèn)您需要什么類型的房間呢？24、The room rate is including two pieces of breakfast for free and the service charge.房費(fèi)包含兩份免費(fèi)早餐和服務(wù)費(fèi)。25、Would you please tell me your departure place and do you like us to meet you at the airport ?請(qǐng)你是從哪里出發(fā)，是否接機(jī)？26、Thank you for calling Kuangyuang Jinjiang Hotel ,we are looking forward to servicing you.感謝您致電曠遠(yuǎn)錦江國(guó)際酒店，我們期待并恭候您的光臨。Would you speak more slowlyquickly ?您能說(shuō)慢點(diǎn)快點(diǎn)嗎？27、Would you speak a little louder ?請(qǐng)講大聲點(diǎn)好嗎？28、Could you put me through to the Front desk ?請(qǐng)幫我轉(zhuǎn)到前臺(tái)好嗎？29、Could you please send me the reservation confirmation letter by e-mail ?請(qǐng)用郵件形式給我發(fā)訂房確認(rèn)函，好嗎？30、Which way would you like us to send you the reservation confirmation letter?by fax or e-mail ? 請(qǐng)問(wèn)你需要用什么樣的方式給您發(fā)送訂房確認(rèn)函呢？是通過(guò)傳真還是郵件呢？31、Could you please tell me the fax numbere-mail address ?方便告訴我您的傳真號(hào)碼郵箱地址嗎？32、He is out on business .他在外面出差。What time is the flight arrive Chang Le airport ?那航班幾點(diǎn)抵達(dá)長(zhǎng)樂(lè)機(jī)場(chǎng)呢？33、How long does the flight take ?要飛多久34、The pick-up service charge is RMB 500 including tax and service charge .我們接機(jī)的費(fèi)用一次是500元，已含稅和服務(wù)費(fèi)。35、Id like to book a king bed room for tonight .我今晚想預(yù)訂一間單人房。36、Whats the price of a double room ?雙人房的價(jià)錢是多少？37、Sorry to disturb you.很抱歉打擾您。38、The check out time is at noon ,if you want to late check out ,please contact Front desk .退房時(shí)間是中午12點(diǎn)，如果您想延遲退房，請(qǐng)聯(lián)系前臺(tái)。38、How many persons will stay in one room ?請(qǐng)問(wèn)一個(gè)房間住幾個(gè)人？39、How many rooms would you need ?您需要訂幾個(gè)房間？40、Just a moment please, i will check the room list for you !請(qǐng)稍等，我查詢一下房間列表。41、Can i make this room for you ?我介紹這種房間給您可以嗎？42、If yes, i will make the reservation, if no, i will offer anther type room and date .如果可以的話，我們立即做預(yù)訂，如果不行，我們?cè)俳榻B可供選擇的房型和房?jī)r(jià)。43、Is this reservati