改善和預(yù)防措施報(bào)告和8D問(wèn)題解決

Improvementandpreventivemeasuresreport/8DProblemSolving改善和預(yù)防措施報(bào)告/8D問(wèn)題解決Revision:BPage:PAGE1ofNUMPAGES8￡供應(yīng)商SCAR￡制程ICAR￡客訴CCARD0Planning制定計(jì)劃Date8DreportOpened8D報(bào)告開(kāi)始時(shí)間TrackingNumber快遞號(hào)Date8DLastUpdated8D報(bào)告最后更新日期SIGNALRefNumberSIGNAL參考號(hào)CompanyName公司名稱ContactPerson聯(lián)系人PartNumber(s)零件號(hào)DefQty不良品數(shù)量Batchnumber/datecode批號(hào)/日期代碼Defectiverefsampleexist?是否存在有缺陷的樣品？BatchQty批次數(shù)量Failure%缺陷率EmergencyResponseRequired?Ifyes,documentinactionitemtable是否需要緊急響應(yīng)？如果需要,請(qǐng)記錄在行動(dòng)指南上。D1EstablishaTeam建立小組Teamconsistingofpeoplewhocancontributetosolvingtheproblemandimplementingasolutionisestablished.Resultsfromcollectedinformationfromthe8Daretobecommunicatedbythe8Dresponsiblecontactviathe8Dreport.建立一個(gè)小組,該小組成員是由有能力解決問(wèn)題并實(shí)施解決方案的人組成的。負(fù)責(zé)書(shū)寫(xiě)8D報(bào)告的人將所收集的信息通知下去。8DResponsibleContact8D負(fù)責(zé)人的聯(lián)系方式SupplierTeamMembers供應(yīng)商團(tuán)隊(duì)成員Name名字Role職位Responsibility負(fù)責(zé)事項(xiàng)

D2DefineProblem說(shuō)明問(wèn)題

Basedontheinformationgatheredsofar,provideaconciseproblemdescription根據(jù)目前所收集的信息簡(jiǎn)潔明了地描述問(wèn)題ProblemDescription問(wèn)題描述Listallthedataanddocumentsthatmighthelpyoutodefinetheproblemmoreprecisely列出所有能讓你更精確描述問(wèn)題的數(shù)據(jù)和文件WHAT什么Whatistheproblemincomparisontoaconformingpart?與合格零件相比,這些零件的問(wèn)題出在哪?EnterpicturesofGoodandBadProduct插入合格產(chǎn)品和缺陷產(chǎn)品的圖片Dowehavephysicalevidenceoftheproblem?對(duì)于這個(gè)問(wèn)題,我們是否有物證？WHYWhyisitaproblem?為什么這會(huì)是個(gè)問(wèn)題？WHENWhenwastheproblemfirstobserved?第一次發(fā)現(xiàn)這個(gè)問(wèn)題是在什么時(shí)候Whoobservedtheproblem(contactname,title&phonenumberifavailable)?誰(shuí)發(fā)現(xiàn)了這個(gè)問(wèn)題(如果可以找到,請(qǐng)?zhí)钊肼?lián)系人姓名以及其電話號(hào)碼)？Whenwastheproblemobservedagainornoticed?再次發(fā)現(xiàn)這個(gè)問(wèn)題是在什么時(shí)候？Hasthisproblemoccurredbefore?這個(gè)問(wèn)題以前發(fā)生過(guò)嗎？WHEREWherewastheproblemobserved?在哪里發(fā)現(xiàn)這個(gè)問(wèn)題的？Wheredoestheproblemoccur?這個(gè)問(wèn)題在哪里發(fā)生的？HOWHowmanydefectivepartshavebeendetected?發(fā)現(xiàn)了多少有缺陷的零件？

D3ContainmentAction(s)采取臨時(shí)措施

Implemented&verifycontainmentactions.Actionsimplementedthatminimizetheeffectsoftheproblemuntilapermanentcorrectiveactioncanbefound.Continuouslymonitoringtheeffectivenessoftheinterimcontainmentaction(s).實(shí)施并驗(yàn)證臨時(shí)措施。在永久糾正措施出現(xiàn)前,用臨時(shí)措施減少問(wèn)題帶來(lái)的影響。持續(xù)觀察臨時(shí)措施是否有效。Location地點(diǎn)MaterialSorted(Y/N)材料分類(lèi)(是/否)StartDate開(kāi)始時(shí)間EndDate結(jié)束時(shí)間Qty數(shù)量Identificationofacceptablepart/product合格零件/產(chǎn)品的標(biāo)識(shí)Production生產(chǎn)地點(diǎn)Warehouse倉(cāng)庫(kù)地點(diǎn)Transit運(yùn)輸?shù)攸c(diǎn)CustomerSite客戶所在地Verification/additionalremarksregardingcontainment有關(guān)臨時(shí)措施的備注D4Define&VerifyRootCause(s)確定并驗(yàn)證根本原因

Potentialcausesareidentifiedwhichcanexplainwhytheproblemoccurred.Eachpotentialcausewillbescreenedagainsttheproblemstatementandthelikelycause(s)areselected.Usingtestsandexperiments,identificationofrootcause(s)aredetermined.確認(rèn)可以解釋問(wèn)題之所以發(fā)生的潛在原因。篩選問(wèn)題的潛在原因并選出問(wèn)題的可能原因?？梢酝ㄟ^(guò)測(cè)試和實(shí)驗(yàn)確定問(wèn)題的根本原因。Brainstormthepossiblecausesoftheproblem集體討論問(wèn)題的可能原因UseFishboneDiagram,5WhyAnalysis,Cause-Effectdiagram采用魚(yú)骨圖,五個(gè)為什么的分析法,因果圖Identify&VerifyRootCause確定并驗(yàn)證根本原因Analyzefor“RootCause”oftheproblem.IdentifyandverifytheEscapePoint分析問(wèn)題的根本原因。識(shí)別并驗(yàn)證其它沒(méi)有注意到的點(diǎn)RootCauseAnalysisofevent問(wèn)題根本原因分析CompletionDate完成時(shí)間RootCauseAnalysisofescape問(wèn)題未注意到的根本原因分析CompletionDate完成時(shí)間

D5Choose&VerifyPermanentCorrectiveActions選擇并驗(yàn)證永久糾正措施

Possibleactionsthatcouldresolvetherootcause(s)oftheproblemarelisted.The‘best’permanentcorrectiveaction(s)willbechosenandthroughtesting,proventhatthechosenaction(s)willsolvetheproblemandnotcreateunwantedsideeffects列出一切可能的措施去解決問(wèn)題的根本原因。選出最好的永久糾正措施,并通過(guò)實(shí)驗(yàn)去證明所選措施可以解決問(wèn)題而且也不會(huì)造成不好的影響Plannedsolutionsthataddresstheidentifiedrootcauseoccurrence解決問(wèn)題根本原因的計(jì)劃方案Potentialcorrectiveactionsforevent問(wèn)題的潛在糾正措施CompletionDate完成時(shí)間Potentialcorrectiveactionsforescape問(wèn)題未注意到的潛在糾正措施CompletionDate完成時(shí)間D6ImplementPermanentCorrectiveActions實(shí)施永久糾正措施

Implementandvalidatetoensurethecorrectiveactiondoes“whatitissupposedtodo”.Detectanyunwantedsideeffects.實(shí)施并確定糾正措施正在發(fā)揮它應(yīng)有的作用。確保它不會(huì)產(chǎn)生任何不必要的副作用SummarizethepermanentcorrectiveactionsthatwereselectedandincludeonActionItemtable總結(jié)所選的永久糾正措施并將其記入行動(dòng)指南里Resultofcorrectiveactionverificationofevent問(wèn)題糾正措施的驗(yàn)證結(jié)果CompletionDate完成時(shí)間Resultofcorrectiveactionverificationofescape問(wèn)題未注意到的糾正措施的驗(yàn)證結(jié)果CompletionDate完成時(shí)間D7PreventiveAction預(yù)防措施Manageandcontrolsystemsaremodified,proceduresandgeneralpracticestopreventrecurrenceofthisorsimilarproblems.完善管理系統(tǒng),操作系統(tǒng),習(xí)慣做法和各程序以避免再發(fā)生類(lèi)似的問(wèn)題。

AddressSimilarSystems處理類(lèi)似系統(tǒng)Process/Item流程/項(xiàng)目WhoResponsible負(fù)責(zé)人CompletionDate完成時(shí)間ReviewtheFollowingDocuments/Systems(whereapplicable)檢查下列文件/系統(tǒng)(適用于哪里)Document文件WhoResponsible負(fù)責(zé)人Completiondate完成時(shí)間Planned計(jì)劃完成時(shí)間Actual實(shí)際完成時(shí)間DesignFMEA設(shè)計(jì)失效模式分析ProcessFMEA審查失效模式分析DVP&R(對(duì)零部件,產(chǎn)品,系統(tǒng))試驗(yàn)計(jì)劃和報(bào)告ProcessFlowChart審查流程圖ProcessControlPlans審查控制計(jì)劃Gages測(cè)量PPAP批準(zhǔn)程序WorkInstructions工作指示D8CloseProblem&ReceiveConfirmationfromCustomer結(jié)束問(wèn)題并從客戶那得到確認(rèn)Receiveapprovalfromcustomeroneffectiveclosureofissue.從客戶端收到問(wèn)題已經(jīng)得到有效解決的通知

Theundersignedhasverifiedtheacceptablecorrectiveactioneffectivenessontheabovestatedactions簽署人已驗(yàn)證上述糾正措施是可接受且有效的Signature/Title/Date簽名/職務(wù)/日期Relevantattachmen