酒店英語（海南聯(lián)盟）智慧樹知到期末考試答案2024年

酒店英語（海南聯(lián)盟）智慧樹知到期末考試答案2024年酒店英語（海南聯(lián)盟）Whichofthefollowingisnotthetablewarethatusuallyusedinwesternfood?

A:ChopsticksB:KnifeandforkC:DessertplateD:Napkin答案:ChopsticksA:I'dliketothankyouformyenjoyablestayinthehotel.B:It'sbeenourpleasuretohaveyouwithus,Mrs.Smith.Q:Whatcanweconcludefromthisconversation?()

A:Mrs.Smithhashadagoodtimeinthishotel.B:Mrs.Smithhadapleasantstaywiththeman.C:ThemanisgladtoseeMrs.Smithgo.D:Mrs.Smithhasstayedinthishotelforalongtime.答案:Mrs.SmithhashadagoodtimeinthishotelAnoperatoroffersthebelowservicesexcept(

).

A:bookaroomB:givedirectionC:transferphonecallD:makewake-upcalls答案:givedirectionNo,thankyou.Wedon'taccepttips,butthankyou(

).

A:tooB:alsoC:todayD:allthesame答案:allthesameThefirststepindealingwithcomplaintisusually（

）.

A:takingactionB:sayingsorryC:listeningcarefullyD:reportingtothemanager答案:listeningcarefullyItisverythoughtful（

）you（

）remindmeofthat.

A:that……willB:for……toC:with……toD:of……to答案:of……toA:Goodmorning.CanIhelpyou?B:Yes.Iwanttostayhereonemorenight.Q:Whatdoweknowabouttheman?(

)

A:Hewantstoextendhisstay.B:Heischeckingin.C:Heisgettingsomeinformation.D:Heischeckingout.答案:HewantstoextendhisstayI’11speak(

)

thepersonandaskhimwhathecando.

A:onB:toC:ofD:for答案:toAllofusshouldlearnhowto(

)withdifficultsituationsandpeople.

A:makeB:workC:putD:deal答案:deal(

)referstoaseniorandmoreexperiencedwaiterwhowillsuperviseandhelptrainthestaff.

A:RestaurantsupervisorB:RestaurantManagerC:RestaurantcaptainD:Restauranttrainer答案:RestaurantcaptainWeofferyou200yuanRMBpersuitepernight,（

）breakfast.

A:includeB:includesC:includingD:included答案:including(

)referstothecustomer,whodoesnotstayinthehotel,butcomestousethehotelservices.

A:OutsiderB:Non-houseguestC:PassingbyguestD:Guest答案:Non-houseguestLetme(

)

youwithluggage.

A:helpingB:helpsC:tohelpD:help答案:helpTheword'reservation'equalsto(

).

A:investmentB:serviceC:settlethebillD:book答案:bookAftergreetinganewguest,thereceptionist'sfirstactionshouldbeto（）.

A:callthebellmanB:asktheguesttoregisterC:checktheguest'sreservationD:asktheguestthelengthofhisstay答案:asktheguesttoregisterIfyoucomeagaintomorrow,I'll（）thattableforyou.

A:reserveB:prepareC:readyD:occupy答案:reserveThemaindutyofthehousekeepingdepartmentstaffisto（）thecleanlinessandgoodorderofallroomsinthehotel.

A:takecareB:lookafterC:makesureD:seeto答案:makesureA:（

）?B:Yes,I'dliketobookaroomformyfriend,CraySmith.

A:HowdoyoudoB:ThatisOKC:CanIhelpyouD:Howareyou答案:CanIhelpyouIdon'tknowhowtotellrealjade(

)theimitation.

A:ofB:withC:fromD:about答案:fromResourcesareafundamental(

)

inthedevelopmentoftourism.

A:componentB:compositionC:comparisonD:compliment答案:componentA:Wouldyoushowmeyourpassport,please?B:(

)？

A:Herearewe.B:HereyouareC:Hereweare.D:Hereareyou答案:HereyouareIwouldliketo(

)

aroom,please.

A:lookB:orderC:seeD:book答案:bookA:Hereistheregistrationform,pleasefillinit.Wouldyoulikeapen?B:(

)?

A:I'mverygladB:WhatapleasureC:ItisapleasureD:Yes,thankyou答案:Yes,thankyou(

)meansfoodservedinadditiontothemainmealandnotpartofthenormalsetdish.

A:SideordersB:SetmealC:DessertD:Appetizer答案:SideordersWhichofthefollowingisthereceptionist’swork?

A:CleantheroomB:MakebedC:Check-inD:Turn-downservice答案:Check-inThethreedifferentseasonsinhotelsalesare:（

）,theshoulderseasonandthelowseason.

A:thepeakseasonB:thenormalseasonC:thecommonseasonD:theso-soseason答案:thepeakseasonA:Hello,I'mcallingtoconfirmmyroomreservation.MynameisJohnSmith.B:(

)?

A:What’syourroomnumber,sir?B:Ofcourse,sir.C:Sorry,thereisnoroomavailable,sir.D:Whereareyoucallingfrom答案:Ofcourse,sirA:Welcometoourhotel,(

)?

A:whoareyouB:I'dliketohavearoominyourhotelC:What'syournameD:mayIhelpyou答案:toA:Whatkindofroomwouldyoulike,sir?B:(

)?

A:Yes,IwouldB:Yes,pleaseC:Adoubleroom,pleaseD:No,Iwouldnot答案:Adoubleroom,pleaseThebellboyneedn'tshowthegueststhebasicfacilitiesintheroomandtelltheguestshowtousethem.

A:錯B:對答案:錯Nowadays,aconciergemustspeakseverallanguages.

A:錯B:對答案:錯Eyecontactisunnecessarywhenservingguests.

A:對B:錯答案:錯SharkFinandSwallowNesthaveextraordinarynutritionalvalue.

A:對B:錯答案:錯Thebellboyshouldbrieflyintroducethefacilitiesavailableinthehoteltotheguestsifitisneeded.

A:對B:錯答案:對Itmakesnodifferenceforareceptionisttoreceiveaguesteitherwithorwithoutareservation.

A:錯B:對答案:錯Ahousekeepingstaffshouldmaintainingandrepairingthefacilities.

A:錯B:對答案:錯Agoodbartendershouldbepoliteandkindlytohisguests.

A:對B:錯答案:對Ahotelmaintenanceworkerisonlyresponsibleforrepairingallkindsofappliances.

A:對B:錯答案:錯Oncetheguestshaveregisteredandbeenassignedaroom,theywillbegiventhedeposit.

A:對B:錯答案:錯Frontoffice,housekeeping,FoodandBeverage,Pruchasing,andMaintenanceallbelongtotheoperationaldepartment.

A:錯B:對答案:錯Foreignersarenotexpectedtousechopsticksproficiently.

A:對B:錯答案:對Afterregistration,thereceptionistshouldwishtheguestanen