全質(zhì)量手冊目錄模板

[全]質(zhì)量手冊目錄模板文件編號：XX/QEM-01頁數(shù)：100頁版本：A/0發(fā)布日期：2010.01.10編制：審核：批準(zhǔn)：質(zhì)量手冊目錄發(fā)布實(shí)施令

...............................................................................................................1管理者代表授權(quán)書

.....................................................................................................2顧客代表授權(quán)書

.........................................................................................................30.1企業(yè)概況

..............................................................................................................40.2范圍

.....................................................................................................................50.3質(zhì)量方針、質(zhì)量目標(biāo)

............................................................................................60.4公司組織機(jī)構(gòu)

........................................................................................................70.5各部門職責(zé)權(quán)限

...................................................................................................8-140.6質(zhì)量手冊的管理

.................................................................................................15-161.目的與范圍

.............................................................................................................171.1范圍

......................................................................................................................171.2應(yīng)用

.....................................................................................................................172.規(guī)范性引用文件

......................................................................................................183.術(shù)語和定義

............................................................................................................19-204．質(zhì)量管理體系

.........................................................................................................214.1總要求

...................................................................................................................224.1.1過程的定義及識別

..............................................................................................224.1.2過程關(guān)系矩陣圖

..................................................................................................234.1.3過程關(guān)系流程圖

..................................................................................................244.1.4外包過程

.............................................................................................................244.2文件要求

...............................................................................................................254.2.1總則

...................................................................................................................254.2.2質(zhì)量手冊

............................................................................................................264.2.3文件控制

............................................................................................................264.2.4質(zhì)量記錄控制

.....................................................................................................275管理職責(zé)

..................................................................................................................285.1管理承諾

...............................................................................................................285.1.1過程效率

............................................................................................................285.2以顧客為關(guān)注焦點(diǎn)

.................................................................................................285.3質(zhì)量方針

................................................................................................................285.3.1質(zhì)量方針的內(nèi)容

....................................................................................................295.3.2對質(zhì)量方針的說明

...............................................................................................295.4策劃

.......................................................................................................................305.4.1質(zhì)量目標(biāo)

...............................................................................................................305.4.2質(zhì)量管理體系策劃

................................................................................................305.5職責(zé)、權(quán)限和溝通

...................................................................................................315.5.1職責(zé)和權(quán)限

.......................................................................................................315.5.2管理者代表、客戶代表

........................................................................................315.5.3內(nèi)部溝通

..............................................................................................................315.6管理評審

.................................................................................................................315.6.1總則

......................................................................................................................315.6.2評審輸入

...............................................................................................................325.6.3評審輸出

..........................................................................................................32-336資源管理

..................................................................................................................346.1資源提供

...............................................................................................................346.2人力資源

.............................................................................................................346.2.1總則

......................................................................................................................346.2.2能力、培訓(xùn)和意識

................................................................................................346.2.3員工激勵(lì)和授權(quán)

....................................................................................................356.3基礎(chǔ)設(shè)施

....................................................................................................................356.3.1工廠、設(shè)施和設(shè)備策劃

............................................................................................366.3.2應(yīng)急計(jì)劃

...............................................................................................................366.4工作環(huán)境

....................................................................................................................376.4.1為達(dá)到產(chǎn)品要求符合性的人員安全

.......................................................................376.4.2生產(chǎn)現(xiàn)場的清潔

...................................................................................................377產(chǎn)品實(shí)現(xiàn)

....................................................................................................................387.1產(chǎn)品實(shí)現(xiàn)的策劃

......................................................................................................387.1.1產(chǎn)品實(shí)現(xiàn)的策劃---補(bǔ)充

.......................................................................................387.1.2接收準(zhǔn)則

............................................................................................................387.1.3保密

.....................................................................................................................397.1.4更改控制

.............................................................................................................397.2與顧客有關(guān)的過程

....................................................................................................397.2.1與產(chǎn)品有關(guān)的要求的確定

..................................................................................397.2.2與產(chǎn)品有關(guān)的要求的評審

................................................................................407.2.3顧客溝通

............................................................................................................407.3設(shè)計(jì)和開發(fā)

..............................................................................................................417.3.1設(shè)計(jì)和開發(fā)策劃

.............................................................................................417.3.2設(shè)計(jì)和開發(fā)輸入

..................................................................................................427.3.3設(shè)計(jì)和開發(fā)輸出

...............................................................................................437.3.4設(shè)計(jì)和開發(fā)評審

..................................................................................................437.3.5設(shè)計(jì)和開發(fā)驗(yàn)證

.............................................................................................447.3.6設(shè)計(jì)和開發(fā)確認(rèn)

.....................................................................................................447.3.7設(shè)計(jì)和開發(fā)更改的控制

....................................................................................457.4采購

....................................................................................................................457.4.1采購過程

.......................................................................................................457.4.2采購信息

...............................................................................................................467.4.3采購產(chǎn)品的驗(yàn)證

........................................................................................477.5生產(chǎn)和服務(wù)提供

...................................................................................................487.5.1生產(chǎn)和服務(wù)提供的控制

..............................................................................48-507.5.2生產(chǎn)和服務(wù)提供過程的確認(rèn)

................................................................................507.5.3標(biāo)識和可追溯性

...........................................................................................517.5.4顧客財(cái)產(chǎn)

.............................................................................................................517.5.5產(chǎn)品防護(hù)

..................................................................................................527.6監(jiān)視和測量設(shè)備的控制

...........................................................................................537.6.1測量系統(tǒng)分析

.......................................................................................................547.6.2校準(zhǔn)/驗(yàn)證記錄

.......................................................................................................547.6.3實(shí)驗(yàn)室要求

.....................................................................................................54-558測量、分析和改進(jìn)

.................................................................................................568.1總則

........................................................................................................................568.1.1統(tǒng)計(jì)工具的確定

................................................................................................568.1.2基礎(chǔ)統(tǒng)計(jì)概念知識

............................................................................................568.2監(jiān)視和測量

.........................................................................................................568.2.1顧客滿意

......................................................................................................568.2.2內(nèi)部審核

..........................................................................................................578.2.3過程的監(jiān)視和測量

.............................................................................................588.2.4產(chǎn)品的監(jiān)視和測量

..............................................................................................588.3不合格品控制

...........................................................................................................598.3.1不合格品控制—補(bǔ)充

.....................................................................................608.3.2返工產(chǎn)品的控制

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