英語(yǔ)培訓(xùn)手冊(cè)

1、英語(yǔ)培訓(xùn)手冊(cè)EnglishTrainingManual目錄CONTENTSForeword前言PartOne第一部分CourtesyEnglish基本禮貌用語(yǔ)PartTwo二部分FoodandBeverageService餐飲服務(wù)前言Foreword步入全球知識(shí)經(jīng)濟(jì)時(shí)代后，中國(guó)飯店業(yè)與國(guó)際接軌日趨緊密。英語(yǔ)作為一種國(guó)際語(yǔ)言，是酒店員工與外賓交流的主要語(yǔ)言工具，已成為酒店員工需要掌握的一項(xiàng)基本技能。為進(jìn)一步提高員工的英語(yǔ)水平，酒店人力資源部特編寫了這本英語(yǔ)培訓(xùn)手冊(cè)，以方便員工隨時(shí)學(xué)習(xí)。學(xué)以致用，是我們學(xué)習(xí)的最終目標(biāo)。愿您不斷在工作中找到學(xué)習(xí)的動(dòng)力，在交流中獲得分享知識(shí)的樂(lè)趣。人力資源部ASthe

2、worldhasalreadysteppedintotheeraofknowledgeeconomy,Chinashotelindustryiscloselyrelatedtotheinternationalmarket.English,awordlanguage,functionsasamaintoolorabasicabilityforhotelstafftocommunicatewithforeignguests.ThisEnglishTrainingManualiscompiledbytheHumanResourcesDepartmentforthestaffsstudyandimpr

3、ovement.Putwhatwelearnintopractice.Wishyouwouldobtainmotivationofthestudyfromyourworking,andbenefitfromthelearning.HumanResourcesDepartment基本禮貌英語(yǔ)CourtesyEnglish一、歡迎問(wèn)候語(yǔ)WelcomeandGreeting1、Goodmorning(afternoon,evening),sir(madam).早上(下午，晚上)好，先生(夫人)。2、Welcometoourhotel.歡迎光臨我們酒店。3、Welcometostayinhotel.歡

4、迎住在我們酒店。4、Howdoyoudo?您好嗎？5、Hownicetoseeyouagain.真高興再次見(jiàn)到您。6、Ihopeyoullenjoyyourstayinghere.我希望你們?cè)谶@兒逗留愉快。7、Haveanicestaywithus.希望您與我們?cè)谝黄饡r(shí)開(kāi)心愉快。8、Didyouhaveanicetrip?旅途愉快嗎？二、祝賀語(yǔ)Congratulation1、Congratulations.恭喜您。2、Happynewyear新年快樂(lè)。3、Happybirthdaytoyou生日快樂(lè)。4、MerryChristmas圣誕快樂(lè)。5、Wishyoueverysuccess祝您成功。

5、6、Wishyougoodluck祝您好運(yùn)。7、Haveagoodjourney祝您旅途愉快。8、Haveaniceweekend祝您周末愉快。三、告別語(yǔ)Farewell1、Goodbye.再見(jiàn)。2、Seeyoutomorrow明天見(jiàn)。3、Wishyoucomeagain希望再次光臨。4、Haveagoodtripandsaftjourney.希望您一路平安，旅途愉快。5、goodbyeandhopetoseeyouagain.再見(jiàn)，希望再見(jiàn)到您。6、Haveanicetrip旅途愉快。四、征詢語(yǔ)Requests1、May(can)Ihelpyou?我可以幫您嗎？2、WhatcanIdofor

6、you?我能為您做什么？3、IsthereanythingIcandoforyou?我還能為您做些什么？4、willittroubleyou?那會(huì)麻煩您嗎？5、Wouldyoulike?您喜歡？6、Wouldyoumindif？五、應(yīng)答語(yǔ)Responses1、Youarewelcome愿意效勞。2、Itdoesntmatter沒(méi)關(guān)系。3、Isee我明白了。4、Thankyouverymuch非常感謝您。5、Thankyouforyoukindness.謝謝您的好意。6、Illdoitforyourightaway.我馬上為您服務(wù)。7、Imgladtoserveyou.樂(lè)意為您服務(wù)。8、Sorr

7、ytohavekeptyouwaiting,sir/madam.很抱歉，讓您久等了，先生/小姐。9、Illbewithyouinamoment.我一會(huì)兒就來(lái)為您服務(wù)。10、Thankyouforyouradvice(information,help)感謝您的忠告(信息、幫助)。六、道歉語(yǔ)Apologies1、Excuseme對(duì)不起。2、Iapologizeforthis.我為此道歉。3、Imsorrytodisturbyou真抱歉打擾您。4、Imsorry,itsourfault.對(duì)不起，是我們的過(guò)錯(cuò)。5、Thanksforyourreminding.謝謝您的提醒。6、Welltryourbe

8、sttotakesomemeasures,sothatyoucanbesatisfied.我們將盡力使您滿意。7、Pleaseforgetit,sir/madam.請(qǐng)不要放在心上，先生/小姐。8、Imsorryaboutit.關(guān)于那件事，我很抱歉。七、婉言推托語(yǔ)Refusal1、ImsorryIcanthelpyou.真抱歉我不能幫您。2、Itsverykindofyoubut您的好意我領(lǐng)了，可是3、Thankyou，no.Wearenotallowedtodrinkonduty.謝謝，但是我們上班時(shí)不方便飲酒。八、接聽(tīng)電話語(yǔ)TelephoneSentences1、Goodmorning,Re

9、ceptionXXspeaking.MayIhelpyou?您好，總臺(tái)，我是某某2、Sorry,youvedialedawrongnumber.抱歉，您打錯(cuò)電話了。3、Pleasedialnumber，thanks.請(qǐng)撥號(hào)碼，謝謝。4、Whoscalling,please?請(qǐng)問(wèn)您是誰(shuí)？5、Holdthelineplease,Illseeifsheisavailable.6、Sorry,Istilldontunderstandwhatyousaid.抱歉，我仍不明白您說(shuō)什么。7、Couldyourepeatthatplease?請(qǐng)您再重復(fù)一遍好嗎？8、Willyoupleasespeakmore

10、slowly?請(qǐng)您說(shuō)的慢一點(diǎn)好嗎？10.Imsorry,Icantfollowyou.抱歉，我聽(tīng)不懂。九、答謝語(yǔ)ThanksandAnswersYouremostwelcome.歡迎之至。WithPleasure.這是我們的榮幸。Werealwaysatyourservice.我們隨時(shí)為您提供服務(wù)。Thankyouforcoming謝謝光臨。Thankyouforyourstayinginourhotel.謝謝光臨我們酒店。6.Itsourpleasuretohaveyourstayingwithus.您來(lái)我店是我們的榮幸。Thankyouforsuchalovelygift.謝謝您給了我這么

11、可愛(ài)的禮物。8Mypleasure這是我的榮幸。十、指路用語(yǔ)GivingdirectionsAfteryouplease,sir（madam）.Gostraightahead,sir（madam）.請(qǐng)筆直走，先生/女士。3Thisway,please這邊請(qǐng)。Turnleft（right）atthefirstcorner.在第一個(gè)拐口左轉(zhuǎn)（右轉(zhuǎn)）。5Pleaseusetheelevatorthere,sir/madam在那邊用電梯，先生/小姐。6Pleasegodowntothelobbyhere,madam/sir請(qǐng)從這邊下去到大堂，小姐/先生。7Itsonthesecond（third）fl

12、oor在二（三）樓。8Sorry,ImnotsureIfyoullwaitaminuteIllbegladtofindoutforyou抱歉，我不能肯定，如果您等幾分鐘，我很樂(lè)意為您査清楚9Whenyoureturntothehotel,pleaseshowthishotelcardtothedriver當(dāng)您回酒店的時(shí)候，請(qǐng)把這張酒店卡給司機(jī)看。10Iwilltakeyouthere,sir/madam我?guī)ィ壬?女士。十一、提醒用語(yǔ)Remindwords1Pleasedontleaveanythingbehind請(qǐng)別遺忘您的東西。2Pleasedontsmokehere請(qǐng)不要在這里抽煙。

13、Pleasebecareful.請(qǐng)當(dāng)心。十二、情景應(yīng)對(duì)Situationalresponses（一）可以滿足客人之要求時(shí)；Certainly,sir/madam.好的，先生/小姐。Illgoandgetitrightaway,sir/madam.我馬上去拿來(lái)，先生/小姐。Immediately,sir/madam.馬上就來(lái)，先生/小姐。（二）不能滿足客人之要求時(shí)；Imterriblysorry,wedonthave非常抱歉，我們沒(méi)有Awfulysorry,sir/madam.Wehavesoldou實(shí)在抱歉，先生/小姐，我們已經(jīng)賣完了。Imafraidwedonothave恐怕我們已沒(méi)有（三）

14、一時(shí)未能肯定是否能滿足客人之要求時(shí)：Ifyouwaitaminute,sir/madam.Illtrytofindoutitforyou.如果您能等一會(huì)兒，先生/小姐，我將盡力找找。Sorrytokeepyouwaiting/mpleasedtosaywedohaveXXX抱歉，讓您久等了，我很高興地說(shuō)，我們確實(shí)有（四）客人征詢你的同意可否拿走某物伯時(shí)：Certainly,sir/madam.Letmehelpyou.好的，先生/小姐，讓我來(lái)幫您。Goaheadplease.Yourewelcome.請(qǐng)拿吧，您可以隨意使用。（五）當(dāng)不能答允客人的要求時(shí)：1.Iamsosorry,wecantd

15、othat,Itsagainstourrules.真抱歉，我們不能那樣做。那違反我們的規(guī)定。2.Imterriblysorry,wearenotallowedtodothis.我很抱歉，我們不允許這樣做。3.Imafraiditsagainsthotelpolicy,Imsosorry.我恐怕這違反了酒店的制度，非常抱歉。（六）當(dāng)客人由于客氣而給你賞物時(shí)：No,thandyou.Youveverykind.不，謝謝您。您真好。2.Itsverykindofyou.Butwecantacceptit.Thankyou您非常好心，但我們不能夠接受，謝謝。（七）婉拒客人的要求時(shí)：Imsorry.Ic

16、antdoit.對(duì)不起，我不能做。Imafraidthatsnotpossible.我恐怕那不可能。No,sir/madam,itisnotpossible.不，先生/小姐，那是不可能的。（八）要中斷與客人談話時(shí)：Imsorry,sirImustgo.Nicetalkingwithyou.很抱歉，先生，我必須走了。和您談話真令人愉快。Goodbye,sir/madam.請(qǐng)?jiān)徫?。（九）若客人客氣地與你說(shuō)聲“有個(gè)愉快的周末”等祝賀語(yǔ)的時(shí)候；Thankyou.Youtoo,sir/madam.謝謝您。您也一樣，先生/小姐。Thankyou.Andyou,sir/madam.謝謝您。您也是，先生/小

17、姐。Thankyou.Thesametoyou,sir/madam.謝謝您。您也一樣，先生/小姐。（十）要打斷客人的談話時(shí)，應(yīng)說(shuō)：Excusemeforinterrupting.對(duì)不起，打擾了。2MayItakeupafewminutesofyourtime?我能占用你們一會(huì)兒時(shí)間嗎？MayIspeaktoyouforamoment,sir/madam.我能與您談會(huì)兒?jiǎn)?，先?小姐。（十一）當(dāng)客人催促時(shí)：Sorrytokeepyouwaiting,Illseetoitrightaway.抱歉，讓您久等了，我馬上查看。（十二）向客人展示單據(jù)等物時(shí)：Hereisyour*“Sir/madam.這是

18、您的，先生小姐。（十三）接受投訴或批評(píng)時(shí)：Thankyoufortellingus,sir/madam.Iassureyouitwonthappenagain.謝謝您告訴我們這些，先生/小姐。我保證今后再也不會(huì)發(fā)生這種事情了。Illspeaktoourmanageraboutit,pleaseacceptouraplolgies.我會(huì)報(bào)告我的經(jīng)理，請(qǐng)接受我們的道歉。（十四）處理錯(cuò)誤或過(guò)失時(shí)；Imrettiblysorry.Therecouldhavebeensomemistake.Idoapologize.非常抱歉，一定出錯(cuò)了，實(shí)在對(duì)不起。Imsorry,sir/madam.Illlookin

19、tothematteratonce.對(duì)不起，先生/小姐。我馬上查核這件事。（十五）當(dāng)你聽(tīng)不懂時(shí)：ImsorryIdontunderstand.Illgetyouthemanager.對(duì)不起，我不明白，我去叫經(jīng)理來(lái)。Imsorry,Idontunderstand.Canyoushowme?對(duì)不起，我聽(tīng)不懂，請(qǐng)問(wèn)您能給我看嗎？（十六）請(qǐng)客人作某種事情時(shí)：Couldyou（signhere）,please?請(qǐng)問(wèn)您能（在這兒簽名）嗎？MayIaskyouto（returnin5minutes）,sir/madam?我能請(qǐng)您（在五分鐘內(nèi)返回）嗎，先生/小姐？CouldIhaveyourname,sir/

20、madam?能告訴我您的名字嗎，先生/小姐？（十七）聽(tīng)到對(duì)客人不利的事時(shí)：Imsorrytohearthat.Ihopeyouwillbebettersoon.真抱歉聽(tīng)到這個(gè)消息，希望您很快就會(huì)好起來(lái)。（十八）當(dāng)你知道客人一個(gè)好消息時(shí)：Imgladtohearthat.很高興聽(tīng)到這個(gè)消息。（十九）當(dāng)客人因?yàn)樽约簞?dòng)作慢、手腳不靈或殘疾而感到困窘時(shí)：Pleasetakeyourtime,sir.Theresnohurry.請(qǐng)慢慢來(lái)，先生。不用忙。Dontworry,madam.wellseetoit.不必?fù)?dān)心，夫人。我們會(huì)料理的。Dontworry,sir.Wellcleanitup.不必?fù)?dān)心，先

21、生。我們會(huì)把它收拾干凈的。（二十）當(dāng)客情忙，你不能同時(shí)招呼兩位客人時(shí)；Illbewithyouinamoment,sir/madam.我一會(huì)兒就為您服務(wù)，先生/小姐。（二十一）當(dāng)人手短缺而外賓需要服務(wù)時(shí)：1.Illbewithyouinmoment,sir.我一會(huì)兒就來(lái)招呼您，先生。Illsorry.Imusttakeeachguestbyturn,sir.很抱歉，我必須按先后次序?yàn)轭櫩头?wù)，先生。Illbewithyouassoonaspossible.我將盡快來(lái)為您服務(wù)。十三、酒店部門名稱NamesofthehotelsectionsDepartment部門ExecutiveOffice行

22、政辦EngineeringDept.工程部HumanResourcesDept.人力資源部AccountingDept.財(cái)務(wù)部FoodBeverageDept餐飲部SecurityDept.安全部SalesMarketingDept市場(chǎng)部FrontOfficeDept.前廳部RecreationDept.康樂(lè)部PublicRelationsDept.公關(guān)部HousekeepingDept管家部Reservation預(yù)訂處BusinessCenter商務(wù)中心Reception接待處Information問(wèn)詢處Cashiers收銀處ChineseRestaurant中餐廳WesternRestau

23、rant西餐廳LobbyBar大堂吧Beautysalon美容中心NightClub夜總會(huì)SwimmingPool游泳池Sauna桑拿ShoppingMall購(gòu)物中心Clinic醫(yī)務(wù)室MultifunctionHall多功能廳ChattingBar聊天吧ReflexologyServiceCenter足浴中心TableTennisRoom乒乓球室BilliardsRoom桌球室FitnessCenter健身中心TennisCourt網(wǎng)球場(chǎng)RoseGarden玫瑰花園ChessandCardsRoom棋牌室GrandPastry名都餅屋Longbar廊吧FourSeasonsChamber四季軒

24、CookfunTown國(guó)風(fēng)堂YigarBar頤年雪茄吧NewCenturyHall開(kāi)元廳GrandDynastyHall競(jìng)潮廳MontalcinoGrill夢(mèng)迪西諾扒房Position職位GeneralManager總經(jīng)理ResidentManager駐店經(jīng)理Director總監(jiān)Manager經(jīng)理AssistantManager大堂副理Supervisor主管Captain領(lǐng)班Cashier收銀員RoomAttendant客房服務(wù)員Clerk職員Waitress餐廳女服務(wù)員Waiter餐廳男服務(wù)員Operator話務(wù)員Bellboy行李員Driver司機(jī)Receptionist接待員Secre

25、tary秘書(shū)Repairman維修員十四、節(jié)日和慶祝日FestivalandCelebrationSpringFestival春節(jié)LanternFestival元宵節(jié)NewYearsDay元旦ChristmasDay圣誕節(jié)Thanksgiving感恩節(jié)ValentinesDay情人節(jié)Easter復(fù)活節(jié)Mid-AutumnDay中秋節(jié)Birthday生日Anniversary周年紀(jì)念日InternationalLaborDay國(guó)際勞動(dòng)節(jié)InternationalChildrensday國(guó)際兒童節(jié)WestlakeExposition西博會(huì)QiantangTidalBoreFestival錢塘觀潮節(jié)

26、西湖靈隱寺西湖靈隱寺岳廟未來(lái)世界宋城黃龍洞太子灣公園西泠印社杭州樂(lè)園東方文化園山里人家跨湖橋文化遺址人民廣場(chǎng)良渚文化博物館蘇堤春曉云棲竹徑十五、旅游景點(diǎn)ScenicspotsWestLakeLinyingTempleYuesTombFutureworldSongDynastyTownYellowDragonCaveTaiziBendXilingSeal-EngraversSocietyHangzhouRecreationalParkOrientalCultureParkHouseholdsintheHillsKuahuBridgeCulturalSiteRenminSquareLiangzhu

27、CultureMuseumSpringDawnathSuCausewayBamboo-LinedPathatYunqiBreeze-ruffledLotusatQuyuanGarden曲苑同荷SweetOsmanthusRainatManjuelongVillage滿隴桂雨AutumnMoonovertheClamLake平湖秋月DreamingofTigerSpringatHupaoValley虎跑夢(mèng)泉MaltingSnowatBrokenBridge斷橋殘雪InquiringAboutTeaatDragonWell龍井問(wèn)茶OriolesSingingintheWillows柳浪聞鶯Nine

28、GreeksMeanderingThroughaMistyForest九溪煙樹(shù)ViewingFishatFlowerHarborHeavenlyWindoverWuHillLeifengPagodainEveningGlowRuanGongIsletSubmergedinGreeneryTwinPeaksPiercingtheCloudViewingFishatFlowerHarborHeavenlyWindoverWuHillLeifengPagodainEveningGlowRuanGongIsletSubmergedinGreeneryTwinPeaksPiercingtheCloudY

29、ellowDragonCaveDressedinGreenEveningBellRingingatNanpingHillCloudsScurryingoverJadeEmperorHillThreePoolsMirroringtheMoonPreciousStoneHill一、關(guān)鍵詞語(yǔ)Keywordsrestaurantbowlbanquethallchopstickswesternfooddish花港觀魚(yú)吳山天風(fēng)雷峰夕照阮墩環(huán)碧雙峰插云黃龍吐翠南屏晚鐘玉皇飛云三潭印月寶石流霞餐館英語(yǔ)Food&Beverageservice餐廳碗宴會(huì)廳筷子西餐碟子中餐托盤帳單洗手盆牛排勺、匙湯茶杯主菜酒杯軟飲

30、料咖啡杯餐末點(diǎn)心、甜食玻璃杯酒、葡萄酒茶壺自助餐、冷餐餐刀糖水果刀香煙餐叉三明治餐巾風(fēng)味菜牙簽味道調(diào)味瓶咸的餐具柜鮮的牛奶中餐托盤帳單洗手盆牛排勺、匙湯茶杯主菜酒杯軟飲料咖啡杯餐末點(diǎn)心、甜食玻璃杯酒、葡萄酒茶壺自助餐、冷餐餐刀糖水果刀香煙餐叉三明治餐巾風(fēng)味菜牙簽味道調(diào)味瓶咸的餐具柜鮮的牛奶酸的果子汁甜的啤酒苦的牛肉澀的羊肉油煎的豬肉松脆的色拉ChinesefoodTrayBillFingerbowlSteakSpoonSoupTeacupMaincourseWinecupSoftdrinkCoffeecupDessertGlassWineTeapotBuffetTableknifeSugarF

31、ruitknifeCigarette(table)forksandwichnapkintypicallocaldishtoothpicktastecruetsaltysideboardfreshmilksourfruitjuicesweetbeerbitterbeeftartbuttonfriedporkcrispsaladsmokedsmoked煙熏的bread面包healthfood保健食品rice米飯ice-cream冰淇淋pudding布丁二、基本句型BasicSentences1.Sitdown,please.Hereisthemenu.MayItakeyourorder?/Arey

32、oureadytoorder,sir?請(qǐng)坐，給您菜單，先生，您要點(diǎn)菜嗎？2.Whatwouldyouliketohave,coffeeortea?您要喝咖啡還是茶？Wouldyouliketohavesomewinewithyourdinner?您用餐時(shí)要喝點(diǎn)酒嗎？servicehoursare:6:00a.m.to10:00a.m.forlunch,5:30p.m.to9:30p.m.fordimmer.餐廳供應(yīng)時(shí)間是：早餐是6點(diǎn)到10點(diǎn)，午餐是11點(diǎn)半到2點(diǎn)，晚餐是5點(diǎn)半到9點(diǎn)半。Hereisthebill.Pleasesingit.這是您的帳單。請(qǐng)簽字。Willthistablebeal

33、lright?這個(gè)座位好嗎？Wouldyouliketostartwithaglassofbeer?先喝一杯啤酒好嗎？Whatvefetablewouldyoulikewithyourfish?吃魚(yú)時(shí)您想配點(diǎn)什么蔬菜呢？HowdoyoulikeChinesefood?您喜歡中國(guó)菜嗎？Whatdoyouthinkofourservice?您對(duì)我們的服務(wù)有什么意見(jiàn)？Howwouldyoulikeyoursteakcooked?Raer,Medium,orwelldone?牛排怎么做？三分熟，半熟還是熟透？Inyourhotelwedontaccepttips.Itsourpleasuretoser

34、veourguestswell.Thankyouallthesame.我們飯店是不收小費(fèi)的。我們?yōu)榭腿朔?wù)好感到高興，還是要謝謝您。Wellgiveyoua10%(tenpercent)discountafter8p.m.oclock.晚上8點(diǎn)以后，我們給您九折優(yōu)惠。Welloffertourguidescomplimentarybreakfasts.我們給陪同提供免費(fèi)早餐。Idliketoreserveatableforfourforthiseveningat8.我想預(yù)定一張今晚8點(diǎn)四人的餐位。Imafraidyoullhavetopayforthedamage.您必須賠償。Icantgua

35、ranteeanything,butIlltrymybest.我不能保證，但我會(huì)盡力而為。Haveyoumadeareservation?/Doyouhaveareservation?您預(yù)定過(guò)了嗎？Howmanypeoplearethereinyourparty?/Forhowmanypeople?你們一共有幾位？Idliketoreserveatablebythewindow.我想定一個(gè)靠窗的餐位。Howaboutatableinthecorneroftherestaurant?餐廳角落的餐位好嗎？Weareopenuntil12:00p.m.,butourlastorderfordinne

36、risat11:00p.m.我們一直營(yíng)業(yè)到晚上12點(diǎn)，但晚餐點(diǎn)菜的截止時(shí)間是11點(diǎn)。Imsorry,sir,therestaurantisfullnow/today.對(duì)不起，先生，現(xiàn)在/今天我們餐廳預(yù)定已滿。Pleasesitatthesametableforeachmeal.請(qǐng)你們每頓飯坐在同一個(gè)餐位上。Sinceyouaregroupguests,wevearrangedasetmenuforyou.Ifyouwanttohaveextrafood,youshouldalsopayextraforit.因?yàn)槟銈兪菆F(tuán)隊(duì)客人，我們已經(jīng)替你們安排了套菜。假如你們想另外加菜的話。你們得另付費(fèi)用。I

37、msorry,werefilleduprightnow,butdoyoumindwaitingforawhile?對(duì)不起，這會(huì)兒都擠滿了，可是您能不能等一會(huì)兒？Wewillhaveyouseatedassoonaspossible.一有空，我們馬上給您安排座位。Wouldyoulikesmokingareaorno-smokingarea?您喜歡吸煙區(qū)還是非吸煙區(qū)？Imsorry,sir.Thetablehasbeenreserved.Theseisasignonit.對(duì)不起，先生。這張桌已經(jīng)有人預(yù)定了，上面有個(gè)標(biāo)簽。Yourdiningcouponsonlyincludesoftdrinks

38、.Imafraidyouhavetopayextraforit.您的餐券只包括軟飲料，我想如果您要這個(gè)的話得額外付費(fèi)。Whatwouldyouliketofollow?您下一道點(diǎn)什么呢？（這也是請(qǐng)客點(diǎn)菜的套話）Whatkindoffood（drink,juice,dessert）wouldyoulike?請(qǐng)問(wèn)您要哪種食品/飲料/果汁/甜品？Everythingisalacarte.所有的東西都是可以零點(diǎn)的（自己點(diǎn)的）。Thatsallforyourdishes.Ifyouwantanythingeles,justcallme.Plesaseenjoyyourself.您的菜上齊了。如果您還要什

39、么，請(qǐng)叫我。祝您就餐愉快。Thedishisveryhot.Pleasebecareful,sir.先生，這道菜很燙，吃時(shí)請(qǐng)當(dāng)心。Thisfoodisbesteatenwhilehot.Pleaseenjoyyourmeal.這道菜最好趁熱吃。請(qǐng)慢用。Thebuffetisoverthere.Youcanchoosewhatyoulike.自助餐在那邊，您可以任意選擇。OurbuffetservesrichChineseandWesternfoodandalsovariouskindsofsalads,cakesandfruit.自助餐廳事物豐富，有中式食品、西式食品，還是各式色拉、糕點(diǎn)和水果

40、。三、情景對(duì)話ConversationsGivinginformationGuest:IsthattheChineseRestaurant?Waiter:Speaking.MayIhelpyou?G:Whatkindoffooddoyouserve?W:WeserveagreatvarietyofpopularChinesedishesinsetcourseandalacarte.G:Isee.Thatsoundsfine.Untilwhattimeareyouopen?W:Weareopenuntil10p.m.butourlastorderfordinnerisat9:00p.m.G:Fi

41、ne.Arenecessary?W:wewouldadviceyoutomakeareservationastherestaurantisoftenfull.G:Welldothatthen.Idlikefortableforsix,please,forthiseveing.W:Thankyou,sir.Attableforsixat8oclocktonight,Wouldyoupleasetellmeyourname,please?G:Yes,itsAston.W:Areyouahotelguest,Mr.Aston.G:Yes,Iminroom4012.W:Mr.Astoninroom40

42、12,welookforwardtoservingyou.G:Seeyouateightoclockthen.W:Thankyou,sir.Goodbye.RecommendingparticulardishesW:Excuseme,sir.Areyoureadytoorder?G:Yes,IlltaletheClodDuckWeb,ThreeDelicious-IngredientSoupandSichuanChickenCubelets.W:Yes,sir,Doyouwishtotakeanythingelse?G:Isthereanyparticulardishyouwouldrecom

43、mend?W:Thecrispfishiswonderfultonight,Thefishisveryfresh.Wealsohaveseveralgoodsea-fooddishes,ifyoulikeseafood.G:Idontcaremuchforsea-food,IThinkIlltrythecrispfish.W:Wouldyoulikeanythingtodrink?G:Yes,abottleofbeer.Bytheway,dontgoeasyonchiliandgarlic.IwastoldSichuanfoodisveryhot.W:Yes,sir.Illbringthedi

44、shesstraightaway.IntrouducinghowtousethechopsticksW:Yourfriedprawnswithpeoplesalt,sir.G:Thanksverymuch.Couldyoutellmehowtousethechopsticks?W:Certainly,sir.ButshallIbringyouaspoonorafork?G:No.Idliketolearntousethechopsticks.W:Allright,sir.Pleaseholdthemlikethis.Pleaseseparatethechopsticks.Rastthembet

45、weenthethumbandtheforefinger.Placethethumbontherightchopsticksonthelittlefingerandtherightfingerandtheforefinger.Onlythechopsticksontherightshouldmove.G:Isee.Itsnotverydifficult.W:Thanksverymuch.Byetheway,whatisthisthingunderthechopsticks?G:Wonderfull.Thankyouforyourhelp.W:Mypleasure.SigningthebillG

46、:Waiter,bill,please.W:Certainly,sir.Justamoment,please.Hereisyourbill,sir.Thetotalis686Yuan.G:Well,whatsthisfor?W:ThischargeisforoneGordonDry,sir.G:ButIdidntorderGordonDry.W:Imsorry,sir.Justamoment,please.Illcheckitforyou,sir.G:Youshouldhavebeenmorecareful.W:Yes,sir.Pleasedoacceptmyapology,Wouldyoul

47、iketosignyoubillnow?G:Allright.W:Whatsyourroomnumber?G:4012.W:Thinkyou,sir.Ihopeyouenjoyedyourdinner.OrderingabreakfastW:Roomservice.CanIhelpyou?G:Yes,canIhavemybreakfastbroughtintomyroom?W:Certainly,sir.Wouldyougivemeyournameandyourroomnumber,please?G:Yes,mynameisBrownandmyroomnumberis4018.W:Atwhat

48、timewouldyoulikeit,Mr.Brown.G:Now,please.W:Acontinentalbreakfast?G:Yes.W:Withcoffeeortea?G:Coffee,please.W:Orangejuiceorapplejuice.G:Applejuice.W:Forhowmanypeople?G:Two.Howlongwillittake?W:Itllbeupimmediately,Mr.Brown.G:Thatsfine.Thankyou.W:Yourewelcome.WineOrdersW:Mr.Brown,wouldyoulikesomewineforyo

49、urmeal?WehaveagoodselectionofclassfidBordeauxwinesandCalifornianWine.B:OK.Thatsagoodidea.W:Hereisthewinelist,Mr.Brown.Pleasetakeyourtime.(Afterafewminutesthewaitercomesbacktothetable.)W:Excuseme,Mr.Brown.MayItakeyourwineorder,now?B:Therearesomanywineshere.Wereallydontknowwhichonetotake.W:Whataboutab

50、ottleofChateauHautLafite?Itisverygood.Manyguestsgivehighcommentsonit.B:Fine,abottleofthiswine.W:(Presentingthebottletotheguests)Mr.AndMrs.Bellow,thisisthebottleofchateauHautLafite1946.B:Aha,itlooksquiteallright.W:Whenwouldyoulikethewinetobeserved,withthemaindishorwiththefirstcourse?B:Openinnow,please.W:(Thewaiteropensthebottlean