酒店前廳部預(yù)訂管理程序手冊(cè)-SP-RM-RES-S020 Toll Free Number(v)免費(fèi)電話和國(guó)際長(zhǎng)途問(wèn)訊

1、國(guó)際酒店前廳預(yù)訂管理手冊(cè)International Hotel Front Office reservation management manual酒店管理之家國(guó)際酒店預(yù)訂操作程序手冊(cè)O(shè)perating procedures manual for international hotel reservationStandard & Procedure國(guó)際酒店管理程序標(biāo)準(zhǔn)操作程序手冊(cè)SOPPosition: Reservations Sales Agent職位：預(yù)訂部銷(xiāo)售文員Department:Front Office/ Reservation 部門(mén)：前廳部/預(yù)訂部部門(mén)經(jīng)理：GM Approva

2、l: Date: 總經(jīng)理批準(zhǔn)：日期：Task: Toll Free Numbers & International Inquiry Code: RM-RES-S020任務(wù)：免費(fèi)電話和國(guó)際長(zhǎng)途問(wèn)訊序號(hào)： RM-RES-S020Standard:The toll free reservation number will be offered to International callers making reservation inquires. Reservations will be handled quickly and accurately if the call is identifie

3、d as international inquiry.標(biāo)準(zhǔn)免費(fèi)預(yù)訂電話號(hào)碼是用以提供給國(guó)際線路上電話預(yù)訂或咨詢(xún)者，如果發(fā)現(xiàn)電話是國(guó)際長(zhǎng)途，要盡可能準(zhǔn)確、快速地處理預(yù)訂。Procedure:If there is any delay in the reservation taking process, including checking rates etc offer to return the inquirers call.If a call is identified as an international call, ensure the reservation is taken, as

4、 quickly as possible, And all required information should be obtained.If there are any language difficulties, immediately contact the associate who can assist (Do not delay if you are in trouble understanding as the guest will become frustrated and you may lose the reservation if they hang up.)Obtai

5、n the telephone contact as early as possible, so they can be re-contacted if line barrier does exist.If an international caller has contacted reservations for room rate quotation or rate information only, at the end of the call, offer to provide the toll free number, to make future reservations.Than

6、k you for calling Hotel. We have a toll free number you can use when you are ready to make your reservation. The number is _程序：1.在預(yù)訂過(guò)程中出現(xiàn)延遲，如要查房?jī)r(jià)等情況，則須回電給查詢(xún)者。2.如確定對(duì)方是國(guó)際長(zhǎng)途，在確保獲取相關(guān)信息的同時(shí)，要盡快的接完預(yù)訂。3.如有語(yǔ)言上的困難，立即找人協(xié)助。(千萬(wàn)不要因?yàn)槔斫馍系睦щy而延遲)，因?yàn)榭腿巳绺械讲婚_(kāi)心掛斷電話，我們便失去這個(gè)預(yù)訂。4.盡早取得聯(lián)系電話。這樣如存在線路障礙，可再次聯(lián)系客戶(hù)。5.若客戶(hù)打國(guó)際長(zhǎng)途，只是想了解房間或房?jī)r(jià)，向客戶(hù)提供免費(fèi)電話號(hào)碼以便其以后預(yù)訂。謝謝