酒店《打印報告》培訓(xùn)活動綱要

1、XXX 大酒店TRAINING ACTIVITY OUTLINE培訓(xùn)活動綱要Task:Reporting任務(wù):打印報告Code序號 : RM-RES-A060Objectives ：At the end of this session reservations sales agent will know the procedure and method of printing various reports.目的 :在課程結(jié)束的時候預(yù)訂部銷售文員應(yīng)懂得打印各種報表的方法和程序。Standard： All reservations information will be maintained a

2、nd kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all times. Reservations Sales Agents will responsibly prepare necessary reports as required by management標準 :無論何時所有的預(yù)定信息在每日基礎(chǔ)上都要不斷更新以正確反映現(xiàn)在的和測的酒店狀態(tài)。預(yù)訂部銷售文員應(yīng)按照管理層的要求準備所需的報表。Resources: Flip Chart, H

3、andout, Computer with Oprea terminal.培訓(xùn)器材 :白板，白板紙，培訓(xùn)資料，帶有Oprea 終端的電腦。MethodTraining StepsTime培訓(xùn)方式培訓(xùn)步驟時間IntroductionShow “ (Objectives)5 Minutes介紹顯示課程目的LecturePrologue:As a ReservationsSales Agentprints教學(xué)式variousreports is one ofour importantworks.開場白： 作為一名預(yù)訂部銷售文員打印各種報表是 Prepared on Flip 我們必作的工作之一。Me

4、thodTraining StepsTime培訓(xùn)方式培訓(xùn)步驟時間ChartSo the objectivesof thissessionis:(Referto Objectives of this S&P)今天這堂課的目的是： （參考標準與程序The main content of this course should be:這節(jié)課的主要內(nèi)容是：Reports Function in Oprea.Oprea 中打印各種報表的功能。Show steps on prepared flipchart.Explainreason for each step. Ask trainees to c

5、omment15 MinutesContentsand question on each step.內(nèi)容將所有程序的主要內(nèi)容事先寫在準備好的白板紙Lecture& 上，逐步作以講解，在講解過程中要不時請學(xué)員發(fā)Explanation表建議并提問。教學(xué)式與講解Demonstrate in Oprea how to printvarious3 Minutesreports. Show each step. After demonstration.DemonstrationRefer back to flipchart and review / discuss展示each step.在電腦中展

6、示并講解步驟，作展示之后，回顧白板紙上的內(nèi)容，并討論每一個步驟。Each trainee practice.10 Minutes每個學(xué)員練習(xí)。PracticeAccording the procedure.練習(xí)按照程序。Critique評估Review Key Points:5 Minutes回顧要點：Summary1.Ask questions and have participantexplain總結(jié)the standard and its importance.提問并請參與者解釋標準及其重要性2.Summarize critique points applicable toentire group總結(jié)評估過程中對整組有用的要點3.Reinforce and discuss the point:Metho