供應(yīng)商檔案培訓(xùn)綱要

1、Method 培訓(xùn)方式Training Steps培訓(xùn)步驟Time時(shí)間TRAINING ACTIVITY OUTLINE培訓(xùn)活動(dòng)綱要Task 任務(wù)：Suppliers File 供應(yīng)商檔案 Code 序號(hào)： OH-SM-CS-A003Objectives目的：At the end of this session, each trainee will be able to know how to set suppliers file and arrange it.在培訓(xùn)結(jié)束之后，每位受訓(xùn)者都應(yīng)能夠建立并管理供應(yīng)商檔案。Standard標(biāo)準(zhǔn) : Refer to S&P standard

2、Resources培訓(xùn)器材: Clip Chart, Overhead Projector, Hand Out. 白板，投影儀，培訓(xùn)資料 Method培訓(xùn)方式Training Steps培訓(xùn)步驟Time時(shí)間Introduction介紹Discuss 討論P(yáng)repare on the Clip Chart, show the topic of this session準(zhǔn)備白板，寫出本節(jié)內(nèi)容Contents內(nèi)容Lecture 講解Group Discuss 分組討論Lecture講解Example舉例Lecture講解Overhead projector投影儀Lecture講解5. Summary

3、 總結(jié)Show “W.I.F.M.”(objective)表明從此課所能學(xué)到的內(nèi)容(目標(biāo))Q1: Can the hotel offer all the request of catering client about the facilities? 飯店是否能為客人提供他們所需要的所有設(shè)備設(shè)施？Q2: Is anyone have the experience that hotel cant offer the facility for the guest because hotel without哪位曾經(jīng)有過飯店不能提供某項(xiàng)服務(wù)只因?yàn)轱埖隂]有此樣設(shè)備或設(shè)施？Q3: Normally wha

4、t can you do when at this situation.通常情況下您是如何來解決這樣的問題的。Q4: You find what is the problem?您發(fā)現(xiàn)這樣解決的問題在哪里？Q5: How can we do better?您是否曾經(jīng)想過如何會(huì)做的更好？The course should be divided into four parts: 課程可分為四部份：1. The objection of making supplier file. 建立供應(yīng)商檔案的目的2. How to select the suppliers. 如何選擇供應(yīng)商。3. How to s

5、et up supplier file. 如何建立供應(yīng)商檔案4. How to arrange the supplier file. 如何整理供應(yīng)商檔案1. The objection of making supplier file. 建立供應(yīng)商檔案的目的§ Perfect the sort of facility of hotel.§ 完善飯店服務(wù)設(shè)備、設(shè)施。§ Effective suggestion for the client.§ 有效的為客人提供信息。§ Content client the additional request.&#

6、167; 滿足客人的額外要求。1: What is the problem when we use the supplier?當(dāng)使用供應(yīng)商時(shí)通常情況下會(huì)有 什么樣問題？2: How will the client tread the supplier as when we suggest a supplier to them.客人將如何看待我們?yōu)槠湔业降墓?yīng)商？3: What kind of situation need us to use supplier?什么樣情況下需要我們使用供應(yīng)商？2. How to select the suppliers. 如何選擇供應(yīng)商。§ The f

7、acility what we have not or only have a little.§ 飯店不具備或數(shù)量少的服務(wù)設(shè)施。§ The facility what guest usually used.§ 客人經(jīng)常使用的的設(shè)施。§ The service that can keep respondence of hotel. 能與飯店服務(wù)標(biāo)準(zhǔn)保持一致的。1. Give a list of what we have not or only a little facility. (Projector, Stage, etc.)例出飯店沒有或數(shù)量較少的設(shè)備

8、、設(shè)施。(如：投影、活動(dòng)舞臺(tái)等設(shè)備)2. Give a list of what kind of facility is the guest used usually?(Flip Chart, White Board, Microphone, etc.)例出客人經(jīng)常使用設(shè)備、設(shè)施名單。(如：活頁夾、白板、麥克風(fēng)等) 3. How to set up supplier file. 如何建立供應(yīng)商檔案§ Determine the quality suppliers.§ 確認(rèn)合格供應(yīng)商。§ Valid contact with each suppliers, and

9、collect the information.§ 有效的與所選定的供應(yīng)商進(jìn)行聯(lián)絡(luò)，并為供應(yīng)商案收集相關(guān)信息。§ Each suppliers file will contain the following:Business filed / Numbers of each objections / Quotation and negotiate / Employment record§ 每個(gè)供應(yīng)商案應(yīng)包含以下內(nèi)容經(jīng)營(yíng)范圍/ 可提供產(chǎn)品數(shù)量/ 報(bào)價(jià)及合作價(jià) 聯(lián)絡(luò)人Show the example form for supplier file.展示供應(yīng)商檔案表格。4.

10、 How to arrange the supplier file. 如何整理供應(yīng)商檔案§ Make supplier record after each event, it will obtain the followingName of use company / The nature of the eventContact person / price and number / Client feedback§ 應(yīng)在每次使用供應(yīng)商后進(jìn)行記錄，記錄內(nèi)容如下：使用公司 / 活動(dòng)類別 / 公司聯(lián)絡(luò)人費(fèi)及及使用數(shù)量 / 客人使用反饋§ According to th

11、e suppliers that can not use usually, make contact whiling arrange the supplier files.§ 不經(jīng)常使用的供應(yīng)商應(yīng)在整理檔案時(shí)進(jìn)行聯(lián)絡(luò)溝通。§ If the client can not keep the respondence of hotel or get complain form the client, will cancel it from the suppliers file.§ 不合乎飯店標(biāo)準(zhǔn)，或客人使用后不滿意的供應(yīng)商，應(yīng)取消其檔案。§ Take supplier used record, arrange supplier file once half a year, and report it to the DOSM.§ 有關(guān)供應(yīng)商使用情況，應(yīng)在每半年整理檔案時(shí)，向市場(chǎng)銷售