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CONSUMER&
BRANDBrandKPIs
for
online
betting:
ActionNetwork
in
the
United
StatesConsumer
Insights
reportNovember2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
3750Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
ActionNetwork’s
performanceinthe
online
bettingmarket.Fieldwork:August-September
2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Sources:
Statista
Consumer
Insights
Global,
asofNovember202476%
of
Action
Network
users
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket??ActionNetwork’s
brandingresonates
more
with?ActionNetwork
ranksoutsidetheTop10
inMillennialsawareness
withintheonlinebettingmarket?ActionNetwork
generally
appealsto
men
more
thanwomen?Thepopularity
ratingof
ActionNetwork
is
25%?ActionNetwork
ranksseventh
inusage?Among
ActionNetwork
enthusiasts,55%
fallunderthe
high-income
category?Interms
of
loyalty,ActionNetwork
isthirdintheUnited
States?Consumers
want
theironlinebettingbrandstohavehonesty
/trustworthiness,
highvalue,andauthenticity?ActionNetwork
hasascore
of
25%
formedia
buzz3Sources:
Statista
Consumer
Insights
Global,
asofNovember2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Loyalty
is
the
highest
scoring
KPI
for
Action
Network
at
76%Brand
profile:
snapshotBrand
performance
of
ActionNetwork
intheUnitedStates76%25%25%21%17%AwarenessPopularityUsageLoyaltyBuzz5Notes:Online
betting
‘a(chǎn)wareness’,‘popularity’,
‘usage’,
‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,249,
all
respondents(awareness),n=214,
respondents
who
know
the
individual
brand(popularity),
n=214,
respondents
whoknow
the
individual
brand(usage),
n=46,
respondents
who
have
used
the
individual
brand
(loyalty),
n=214,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Action
Network’s
branding
resonates
morewith
MillennialsBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations57%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeActionNetwork
bygenerationversus
the
share
ofindustryusers
ingeneral,
we
cansee
thatAction
Network
islikedby
2%
of
Babyboomers
and
19%
of
Gen
Xers,whereas
the
total
shareof
industryusers
is
5%
and
23%,
respectively.42%30%23%23%ForMillennials
andGen
Z,
57%
and
23%
feel
positivelytowards
ActionNetwork,
versus
42%
and
30%.
Socurrently,
forActionNetwork,
Millennials
connect
mostwith
theirbrandcompared
tothe
overall
industryuser.19%5%2%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestoonline
betting,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=53,
Action
Networkenthusiast,
n=556,
online
betting
usersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Action
Network
generally
appeals
to
men
morethan
womenBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
ActionNetwork
showsthatwomen
are
less
likely
tohaveanaffinity
with
thebrand
compared
tomen.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesof11%10%88%consumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
ActionNetwork
hasasimilarproportion
of
LGBTQIA+
consumerswhen
compared
tothe
industryusers
ingeneral.32%68%38%62%68%
ofmen
likeActionNetworkcompared
to
32%
of
women,
whereasfortheoverall
industry,62%
of
men
useonlinebettingcompared
to38%
ofwomen.87%11%
ofAction
Network
enthusiastsconsider
themselves
tobe
partof
theLGBTQIA+
community
compared
to10%among
industryusers
overall.Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
online
betting,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=53,
ActionNetwork
enthusiast,
n=556,
online
betting
usersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Among
Action
Network
enthusiasts,
55%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
anduserswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.21%22%Single38%13%13%CoupleSingleparentNuclear55%
ofAction
Network
enthusiastsarefrom
high-income
households.ActionNetwork’s
brandis
generallyenjoyed
more
byconsumers
who
arepartof
anuclearhousehold,
26%
ofActionNetwork
enthusiastshavethiscurrent
living
situation.55%15%12%26%23%33%29%18%Multi-generational8%5%9%ExtendedOther28%16%8%8%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
online
betting,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=53,
Action
Networkenthusiast,
n=556,
online
betting
usersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Consumers
want
their
online
betting
brands
to
have
honesty
/
trustworthiness,high
value,
and
authenticityBrand
profile:
qualitiesQualitiesuserswant
from
onlinebettingbrandsForonline
betting,the
top
three
qualitiesusers
wantfrom
abrandarehonesty
/trustworthiness,
highvalue,andauthenticity.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%ActionNetwork
users
alsoappreciatethese
key
attributes,indicatingActionNetwork
exudesthese
qualities.SocialresponsibilityCoolnessThequalitiesthatActionNetworkenthusiastsare
least
focused
on
arethrill/excitement
andsocialresponsibility.ReliabilityExclusivityInnovationInclusivenessFriendlinessActionNetwork
shouldwork
onpromoting
friendliness
toconvertenthusiastsintoowners.HighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
online
betting,
which
ofthese
aspects
aremostimportant
toyou?”;Multi
Pick;“When
it
comesto
online
betting,
which
ofthe
following
brands
do
you
like?”;Multi
Pick;“When
it
comes
toonline
betting,which
ofthe
following
brands
have
youused
in
the
past12
months?”;
Multi
Pick;
Base:
n=46,
Action
Network
users’,n=53,
Action
Network
enthusiast,
n=556,
online
betting
usersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Among
Action
Network
fans,
49%
state
that
they
get
excited
about
onlinebetting
servicesBrand
profile:
attitudesWhat
doconsumersthink
ofonlinebettingingeneral?49%45%43%36%31%31%31%30%26%25%24%19%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrandsIknow
and
trustIget
excitedaboutonlinebettingservicesIliketotalkabouttopicsrelating
toonlinebettingBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
online
betting
do
youagree
with?”;
Multi
Pick;
“When
it
comes
toonline
betting,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=53,
Action
Networkenthusiast,
n=556,
onlinebetting
usersSources:
Statista
Consumer
Insights
Global,
asofNovember2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1176%
of
Action
Network
users
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
online
betting,the
averageawareness
ofabrandinthe
United
Statesis27%.Awareness
ofActionNetwork,
however,
is
at17%.Awareness25%
ofU.S.
onlinebettingusers
say
theylikeActionNetwork,
compared
toanindustryaverage
brandpopularity
of24%.21%
ofindustryusers
intheUnitedStatessaythey
useActionNetwork,
with
the
average
usageofabrandat19%.BuzzPopularity76%
ofbrandusers
saythey
would
usethe
brandagain,compared
toanaverage
loyalty
score
of
66%.ActionNetwork
hasbeen
noticed
similarly
inthemedia
compared
tootherbrands,with
a“Buzz”scoreof
25%
compared
to23%.LoyaltyBrandUsageIndustryaverageSooverall,
the
results
showtheir
performance
tobeaverage
compared
tothe
industry.12
Notes:Online
betting
‘a(chǎn)wareness’,‘popularity’,
‘usage’,
‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,249,
all
respondents(awareness),n=214,
respondents
who
know
the
individual
brand(popularity),
n=214,
respondents
whoknow
the
individual
brand(usage),
n=46,
respondents
who
have
used
the
individual
brand
(loyalty),
n=214,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Action
Network
ranks
outside
the
Top
10
in
awareness
within
the
online
bettingmarketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofAction
NetworkRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1DraftKingsFanDuel65%56%48%37%29%25%23%20%20%20%17%23BetMGMCaesars45bet365Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.6BetRiversBarstool
BetsBetway78Outofallrespondents,
17%
were
aware
of
ActionNetwork.
Thisranksthemoutside
the
Top
10compared
to
other
brandssurveyed
inthismarket.83%9PointsBetMyBookieAwarenessN/A1013
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,249,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024The
popularity
rating
of
Action
Network
is
25%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofAction
NetworkRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1DraftKingsFanDuel47%41%32%29%27%26%26%25%25%22%225%3BetMGMBetway4Outofconsumers
who
knew
thebrand,
25%
saidtheyliked
ActionNetwork.
Thisranksthem
ninth
comparedtootherbrandssurveyed
inthismarket.5bet3656BetRiversBarstool
BetsCaesars775%89ActionNetworkBovadaPopularityN/A1014
Notes:“When
it
comesto
online
betting,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=214,
respondents
who
know
the
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Action
Network
ranks
seventh
in
usageBrand
KPIs
&benchmarking:
usageSummaryUsage
ofAction
NetworkRank#
BrandUsage
%31%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
used,weasked
each
respondent:
“When
itcomes
to
onlinebetting,which
of
the
following
brandshaveyouusedinthe
past12
months?”.1DraftKingsFanDuelbet36521%227%325%Outofconsumers
who
knew
thebrand,
21%
saidtheyused
ActionNetwork.
Thisranksthemseventhcompared
to
other
brandssurveyed
inthismarket.4BetRiversBetMGMBetway24%524%622%7ActionNetworkBetUS21%820%79%9Bovada17%UsageN/A10Caesars17%15
Notes:“When
it
comesto
online
betting,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:n=214,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofNovember2024In
terms
of
loyalty,Action
Network
is
third
in
the
United
StatesBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofActionNetwork’s
consumersRank#
BrandLoyalty
%84%Afterascertaining
the
usageof
abrandinthe
last12months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.1FanDuel24%2DraftKingsActionNetworkBetMGMBarstool
BetsCaesars81%376%474%573%670%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
online
betting,which
of
the
following
brandsareyou
likely
touseagaininthe
future?”.7bet36569%76%8Betway68%9TwinSpiresBovada66%Outofrespondents
whohaveused
ActionNetwork,76%
saidthey
would
usethebrand
again.LoyaltyN/A1064%16
Notes:“When
it
comesto
online
betting,
which
ofthe
following
brands
are
you
likely
to
use
again
in
the
future?”;
Multi
Pick;
Base:n=46,
respondents
who
have
used
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Action
Network
has
a
score
of
25%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofActionNetworkRank#
BrandBuzz%55%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1DraftKingsFanDuel247%25%3BetMGMbet36539%Outofconsumers
who
knew
thebrand,
25%
saidtheyhadheardaboutAction
Network
inthemedia.
Thisranksthemseventh
compared
to
other
brandssurveyed
inthismarket.431%5Caesars27%6BetRiversActionNetworkBarstool
BetsBetUS25%725%75%824%923%BuzzN/A10Betway21%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=214,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowt
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