關(guān)于航班不正常情況的詢問廣州民航58課件

關(guān)于航班不正常情況的詢問INQUIRIESABOUTFLIGHTIRREGULARITY廣州民航職業(yè)技術(shù)學(xué)院主講人：肖華芝教學(xué)目標(biāo)TEACHINGAIMS01tomastersomebasicwordsandusefulexpressionsregardingflightirregularity02tomastersomebasicrulesonrespondingtopassengers’inquiriesaboutflightirregularityLead-in引入Inairlineservicemanyfactorswillaffectthedepartureandarrivaloftheflights.Canyoulistsomeofthefactorsthatmaycausethedelayandthecancellationoftheflights?DiscussionLead-in引入Flightdelayorcancellationusuallycanbecausedby：weathercondition（thunderstorm,poorvisibility,fog,typhoon,etc.）mechanicaldifficulties(aircraftmaintenance,equipmentfailure,routinecheckup,etc.)airtrafficcontrol,andsoon.ThunderstormMechanicalDifficultiesAirTrafficControlPoorVisibilitySituationalDialogue情景對(duì)話1Words&Expressions1.announcement/??na?nsm?nt/ n.通告；聲明2.delay

/d??le?/ n.耽擱；延誤

v.使遲到；使耽擱；使拖延3.visibility/?v?z??b?l?ti/

n.能見度；可視度4.inconvenience/??nk?n?vi?ni?ns/ n.不便，麻煩SituationalDialogue情景對(duì)話1Thisisanannouncementforallpassengerstravellingon9:25flightTOM1223toRom.Thisflightisdelayedbytwohoursbecauseofbadweather.Apassengerheardthefollowingannouncementthatherflightwouldbedelayed,sosheaskedJiangYan,anairportcrew,forthereasons.Situation1(J:JiangWeiP:Passenger)P:Excuseme,Madam.JustnowIheardfromtheannouncementthatmyflightTOM1223hasbeendelayed.J:Yes,ithasbeendelayed.P:Whyhasitbeendelayed?J:It’sduetopoorvisibilitythismorning.P:Howlongdoyouthinkshallwewait?ExplainingReasonsSituationalDialogues1情景對(duì)話1J:Well,it’shardtosay.Ithinkyoushouldstayintheairportandpayattentiontothelatestannouncementoryoucanchangeanotherflight.P:Oh,myGod.It’sreallyterrible.J:Iamterriblysorryforthedelayandtheinconveniencebroughttoyou.P:Nothing,itisnotyourfault.J:Thanksforyourunderstanding.OfferingSolutionsExpressingApologiesConveyingThanksAnalysis分析GreetingwithaSmile

ExplainingReasons

OfferingSolutions

ExpressingApologiesConveyingThanksBasicRulesonRespondingtoPassengers’InquiriesAboutFlightIrregularityUsefulSentencePatterns有用句型ReasonsforFlightIrregularity1Thedelayisduetosomemechanicaltroubles.Theengineersaremakingacarefulexaminationoftheaircraft.飛機(jī)延誤是由于一些機(jī)械故障造成的。工程師們正在仔細(xì)檢查飛機(jī)。2Theflightwillbedelayedduetopoorvisibilitythismorning.由于今早能見度低，航班將延誤。3Weareinformedthattheheavyfogcausesthedelayofallflightsthere.我們得知，大霧導(dǎo)致那里所有航班延誤。4Thedelayisduetotheaircraftadjustment.延誤的原因是航班調(diào)度。5Owingtotheairtrafficcontrol,we’llwaituntilatake-offclearanceisgiven.由于空中交通管制，我們要等待通知許可才能起飛。UsefulSentencePatterns有用句型SolutionstoFlightIrregularity1Butdon’tworryaboutit!Youshallbeinformedwhenthetroublesaresolved.但別擔(dān)心！問題一旦解決就會(huì)通知您。2Wewillnotifyyouatonceassoonaswegetfurtherinformation.如果有進(jìn)一步消息，我們會(huì)馬上通知您的。3Astheweatherissochangeable,pleaselistentothelatestannouncementaboutyourflight.天氣復(fù)雜多變，請(qǐng)您關(guān)注關(guān)于您的航班的最新廣播。UsefulSentencePatterns有用句型ApologiesforFlightIrregularity1Iapologizeforhavingkeptyouwaitingforsometime.很抱歉讓您久等了。2Iamterriblysorryforthedelayandtheinconveniencebroughttoyou.對(duì)于飛機(jī)延誤和給您帶來的不便，我深表歉意。3Iamsorryforthat.Isincerelyexpectyourunderstanding.對(duì)此我很抱歉。我衷心地期待您的理解。UsefulSentencePatterns有用句型Thanks1Thankyouforyourunderstanding.謝謝您的理解。2Thankyouforyourcooperation.謝謝您的配合。Assignment作業(yè)SentencePatternReview：PleasetranslatethefollowingsentencesintoEnglish.1很抱歉讓您久等了。Iapologizeforhavingkeptyouwaitingforsometime.2飛機(jī)延誤是由于一些機(jī)械故障造成的。工程師們正在仔細(xì)檢查飛機(jī)。Thedelayisduetosomemechanicaltroubles.Theengineersaremakingacarefulexaminationoftheaircraft.3對(duì)于飛機(jī)延誤和給您帶來的不便，我深表歉意。Iamterriblysorryforthedelayandtheinconveniencebroughttoyou.4由于今早能見度低，航班將延誤。Theflightwillbedelayedduetopoorvisibilitythismorning.5我們得知，大霧導(dǎo)致那里所有航班延誤。Weareinformedthattheheavyfogcausesthedelayofallflightsthere.Assignments作業(yè)Workwithyourpartnerstomakedialoguesaccordingtothefollowingsettings.Youneedexplainthesituationstothepassengers.Pleasemakeavid