《旅游 英語》課件-Unit 3 Assistance at the Airport

AIMSContenttolearn:

Passengerservicesprovidedattheairport

QuestionsandanswersrelatedtoairportservicesLanguageskillstolearn:

Howtoreceiveguestsattheairport

Howtoaskandanswerguests'questionsImportantWords&Expressions1.internationalairport

國際機場2.assist

vt.幫助assistance

n.幫助3.passenger

n.旅客,乘客4.receiveguests

迎接客人5.self-service

n./adj.自助(的)6.device

n.裝置,設(shè)備7.luggageclaimarea

行李認(rèn)領(lǐng)處8.luggageconveyerbelt

行李傳送帶9.board

vt.上(飛機、車、船等)aboard

adv./prep.在飛機上10.boardingpass

登機牌11.informationdesk

問訊處12.flightinformationboard

航班信息告示牌13.departure

n.離開,出發(fā)14.departurelounge

候機室15.flightattendant

空乘人員16.airportterminal

候機樓ImportantWords&Expressions17.takeoff

起飛18.flightnumber

航班號19.tourleader

旅游團領(lǐng)隊20.introduce

vt.介紹introduction

n.介紹21.firstclass

頭等艙22.economyclass

經(jīng)濟艙23.businessclass

商務(wù)艙Lookatthepicturesandcompletetheanswers.WARM-UP1.Thetwoyoungpeoplearestandinginfrontoftheselfservicedevices.Whataretheydoing?Theyaregetting______________.Theyreservedtheticketsonline.1planetickets2.Wherearethepassengersluggage?Theyareonthe____________________________.2luggageconveyerbelt3.Wherecanpassengersaskquestionsaboutflightinformation?Theycangotothedesk______________.3information4.Whatisthis?Itisaplaneticketand______________pass.4boarding5.Whatisthiscalled?Itisa______________informationboard.5travelagent6.Passengersusuallywaitinthisplacebeforetheyboardtheplane.Whatistheplacecalled?Itisa______________lounge.6departu7.Whatarethetwomendoing?Theyaregettingthe______________fromtheplane.7luggage8.Whataretheseladies?Theyare__________________.8flightattendantsConversation1(Attheairport,LiMing,aguidefromCITSBeijingBranch,istomeetatourgroupfromtheUnitedStatesheadedbyMarySmith.)G:TourGuideT:TouristsL:TourLeaderSPEAKING12G:Excuseme,areyoufromtheSeaGullHoliday?T:Yes,weare.G:WelcometoChina.I’mLiMing,theguidefromtheCITSBeijingBranch.Whoistheleader,please?L:I’mMarySmith,theleaderofthetourgroup.Thankyouforcomingtomeetus.G:Oh,MsSmith,nicetomeetyou.L:Nicetomeetyou,too.ThisisourfirsttriptoChina.G:Howwasyourtrip?L:Verynice,wehadaverypleasanttrip.CITSBeijingBranch中國國際旅行社

北京分社SeaGullHoliday(美國)海鷗假期

旅行社coach

n.長途汽車attention

n.注意3456G:Youhaveagroupof16,right?L:Yes.G:Iseverybodyhere?L:Letmesee.Yes,everybodyishere.G:Ourcoachisoutsidetheairport.Shallwegonow?L:Yes,please.G:Attentionplease,everyone.Nowpleasefollowmetothecoach.78count

vt.數(shù)straightad

v.直接brief

adj.簡單的distance

n.距離Conversation2(ThetourguideLiMingistakingthetourgroupfromtheairporttothehotel.Thebusisabouttostart.)G:(Countingthetouristsonthebusandturningtothetourleader)Areallthepeopleinthegrouphere,MsSmith?L:(Lookingaround)No,notyet,oneladyhasn'tcomeyet.Oh,theresheis.G:Canwegonow?L:Yes,please.9101112G:(Toallthetouristsonthebus)Welcome,ladiesandgentlemen.Pleaseallowmetointroducemyself.MynameisLiMing.I'maguidefromCITSBeijingBranch.I'llbewithyouduringyourstayinChina.Youmustbetiredaftersuchalongtrip.Sowearedrivingstraighttothehotel.L:Howfarisit?L:Sobeautiful.G:Wehavealreadyreservedroomsforyou,soyoucanhaveagoodrest.TomorrowmorningIwillcomeforyouat8:00.L:OK.15G:Quiteadistance.Ittakesaround30minutes.It'soneofthebestfive-starhotelsinthecity.L:That'sgreat.G:OnthewayIwillgiveyouabriefintroductionofthecity...Inthefollowingdaysyouwillseesometouristattractionsandplacesofhistoricalinterests.Iexpectyouwillhaveawonderfultime...Look,thetallbuildingnotfarawayisthehotel.1314161718192021Completethefollowingdialog,usingasmanyexpressionsfromtheaboveconversationsasyoucan.G:TourGuideT:TouristL:TourLeaderG:(1)__________________,areyouMr.Brown,thetourleader?T:No,I’mJohnSmith.Mr.Brownisoverthere.G:(Goingovertotheman)(2)_______________________________________?L:Yes,Iam.G:Nicetomeetyou,Mr.Brown.L:(3)____________________________.G:Howwas(4)__________________?L:Verynice.

Excuseme

Excuseme,areyouMr.Brown?

Nicetomeetyou,too.

yourtripG:Howmany(5)_______________________________________?L:Thereare20peoplealtogether.G:(6)________________________?L:Yes,everybodyishere.G:Ourbusisparkedoutsidetheairport.Shallwe(7)__________________?L:Yes,let’sgo.(Onthebustothehotel.)G:Ladiesandgentlemen,(8)__________________toChina.I’llbeyourguideinthefollowingsixdaysuntilyouleaveChina.I’lltrymybesttohelpyouhaveapleasantstay.L:Thankyou.G:Youmustbetiredafteralongtrip.Shallwegostraighttothe(9)__________________now?

peoplearethereinyourgroupIseverybodyheregonowwelcomehotelL:OK.How(10)__________________isthehotel?G:Quiteadistance.It’ll(11)__________________about40minutes.OnthewayI’llbrieflyintroducethecitytoyou...Look,thebuildingnotfarfromusontherightisthehotel.L:It’stallandbeautiful.G:Yes.Wehavereserved(12)__________________foryouinthehotel.Youcanhaveagoodrest.Iwillcometopickyouuptomorrowat8:00a.m.L:OK.Thankyouverymuch.fartakerooms1.Whatdoesthewomanwanttodo? □Getthepassport □Reserveaplaneticket □Gettheboardingpass2.Whichclassdoesthewomanprefer? □Firstclass □Businessclass □EconomyclassLISTENINGListentotherecordingandcheck(√)therightanswersinthesecondcolumn.3.Whichgateisthewomanaskingabout? □Eight □Nine □Ten4.Wheredoestheconversationtakeplace? □Ontheplane □Attheairport □Inthehotel5.Whataretheytalkingabout? □Flightnumber □Flyingtime □Airlines6.Whatdoesthewomanwanttoget? □Herluggage □Herticket □Herboardingpass7.Whatdoesthemansayaboutthebag? □Takeit □Checkit □Carryit8.Whendoesthewomanhavetocheckin? □Onehourbeforethedeparture □Halfanhourbeforethedeparture □Anhourandahalfbeforethedepartureprovide

vt.提供handle

vt.處理include

vt.包括security

n.安全employee

n.職員reservation

n.預(yù)訂,預(yù)約organize

vt.組織carry

vt.運送belonging

n.物品,行李indirectly

adv.間接地setup

設(shè)立READING&WRITINGReadthepassageanddotheexercises.Theairportterminalbuildingprovidesmanypassengerservices.Theyincludeticketsales,passengercheck-in,luggagehandling,andsecurity.Airlineemployeestheremakeflightreservationsfortravelers.Theyalsomakeseatarrangementandorganizeboarding.Luggagesystemsintheterminalcarrytheluggagefromeacharrivingflightandplacetheluggageontheconveyerbelt.Fromtherepassengerspickuptheirbelongings.Airportsalsoprovidemanysupportservicesindirectlyrelatedtoairtravel,suchasrestaurants,shops,parking,bankingservices,andsoon.Someairportssetupofficeareasfortravelerstosendandreceiveelectronicmails,faxmessages,andalsomakephonecalls.Airportsecuritycheckspassengersandtheirluggagetopreventdangerousthingsandmakessurethatthepassengersandairplanesaresafe.electronicmail

電子郵件faxmessage

傳真信息dangerous

adj.危險的I.Answerthequestions.1.Whocanhelpapassengerbuyaplaneticketorgetaboardingpass?

2.Wherecanpassengersgetbacktheirluggageaftertheyarriveattheairport?

3.Whydosomeairportssetupofficeareas?

4.Whyarepassengersandtheirluggagecheckedbeforethepassengersboardtheplane?Theairlineemployeesintheairportterminal.Fromtheconveyerbelt.Becausetravelerscansendandreceiveelectronicmail,faxmessages,andalsomakephonecalls.Forthesafetyofpassengersandairplanes.II.Thefollowingisasampleofawelcomespeechbyatourguide.Readitcarefullyandseehowitiswritten.Goodmorning,ladiesandgentlemen!WelcometoBeijing!First,letmeintroducemycolleagueandmyself.MynameisLiHui.YoucanjustcallmeXiaoLi.ThisisMr.Liu,ourdriver.Hehasbeenworkinginourtravelserviceformorethan10years;heisaveryskillfuldriver.Soyouareinsafehands.WearefromChinaInternationalTravelService,BeijingBranch.Onbehalfofthetravelserviceandmycolleagues,I’dliketogiveawarmwelcometoallofyou.22I’mverygladtobeyourguide.Iwilltrymybesttohelpyouandmakeyourtripenjoyable.DuringyourstayinBeijingyouwillvisitsometouristattractionsandplacesofhistoricalinterest.YouwillbestayinginWuzhouGrandHotel.Ifyouhaveanyquestionsandproblems,pleasedon’thesitatetotellme.MayallofyouhaveapleasantstayinBeijing.Thankyou.onbehalfof

代表WuzhouGrandHotel五洲大酒店hesitate

vt.猶豫Awelcomespeechusuallycontainsthefollowingpoints:1.Expressyourwarmwelcomeandgreetingstotheguests.2.Introduceyourself,thedriverandthetravelagency/serviceyouworkfor.3.Expressyourwishtoprovidegoodservice.4.Saysomethingaboutthehotelthetouristswillstayin.5.Wishthetouristsagoodstay.WritingTips23UsefulExpressionsforaWelcomeSpeech●WelcometoChina.●Letmeintroducemyself.●I’dliketogiveyouawarmwelcomeonbehalfofthetravelservice.●Heisaskillfuldriver.●WearefromCITSBeijingBranch.●YoucancallmeXiaoLi.●I’mgladtobeyourguide.●Iwilltrymybesttohelpyou.●Don’thesitatetotellmeifyouhaveanyquestions.●MayyouhaveanicestayinBeijing.III.MoLiisatourguide.Intheafternoonshereceivedatourgroupof20peoplefromCanadainthePudongInternationalAirport,Shanghai.SupposeyouareMoLi.NowwriteawelcomespeechaccordingtotheChineseinformation.

莫莉首先熱烈歡迎游客們來到上海，接著介紹自己和司機雷剛一起服務(wù)于中國國際旅行社上海分社。雷剛開車15年了,是一位非常熟練的司機,所以她請大家放心，很安全。她告知游客將住在四星級的浦東大酒店,他們將參觀上海著名的旅游景點和名勝古跡。她表示自己將盡力幫助大家,并衷心祝愿大家在上海玩得開心。I.Matchthewordsandphrasestothedefinitions.EXERCISES1.self-service2.flightattendants3.airportterminal4.assistance5.flightinformationboard6.departurelounge7.boardingpass8.luggageclaimarea9.informationdesk10.conveyerbeltA.helporinformationofferedB.theplacewherepassengerswaitbeforetheygetontotheirplaneC.theplacewherepassengerspickuptheirluggageD.peoplewhogiveservicesontheplaneE.amovingbeltthattransportsluggageorotherthingsF.serving/helpingoneselfG.aplacewhereairtravelersorairgoodsbeginorendajourneyH.aboardwhereflightinformationisshownI.acardthatapassengermusthavewhenboardingaplaneJ.aplacewherepeoplecanaskaboutflightinformationorotherthings1.________2.________3.________4.________5.________F D G A H6.________7.________8.________9.________10.________B I C J EII.Listentotherecordingcarefullyandfillintheblanksaccordingtotheinformationyougetfromthedialog.(Thewomanisatourguide.Sheisseeingthetourgroupoffattheairportterminal.Nowsheistalkingwiththeman,theleaderofthetourgroup.)Theplanewill(1)________________at11:30,andthereisstill(2)________________hourtogo.Themanthanksthewomanbecauseshehasbeenvery(3)________________andhelpfultothetourgroupinthepastfewdays.Thewomanis(4)________________tohearthattheyhavehada(5)________________time.Shetellsthemanthatshewillbe(6)________________tobetheirguideagainwhentheyhavetimeand(7)________________tocometoChinaagain.Themanwelcomesthewomantotheircountryfora(8)________________orvisitandsaysheortheothertouristsinthegroupwillbeherguidethen.Thewomanthanksthemanand(9)________________themtheticketsandboardingpasses.Finallyshe(10)________________themanicetriphome,andtheysaygood-byetoeachother.takeoffonekindhappynicegladchancetourgiveswishesThetourguideWangTaoistomeetthetourgroupattheairport.