《旅游 英語(yǔ)》課件-Unit 6 Hotel Services (II)

AIMSContenttolearn：

Servicesofferedinahotel

Check-outofahotelLanguageskillstolearn：

Howtoaskforhotelservices

Howtoanswerrequestsonservices

Howtodealwithcheck-outbillsImportantWords&Expressions1.check-out

n.退房2.spa

n.水療3.laundry

n.洗衣房；要洗的衣服dothelaundry

洗衣laundrybag

洗衣袋4.facility

n.設(shè)施5.fitnesscenter

健身房6.swimmingpool

游泳池7.WiFi

n.無(wú)線網(wǎng)絡(luò)8.massage

n./vt.按摩massageroom

按摩室9.hairsalon

理發(fā)店10.sauna

n.桑拿浴11.roomservice

客房服務(wù)12.currencyexchange

貨幣兌換；貨幣兌換處13.exchange

vt.交換；兌換exchangerate

兌換率14.cash

vt./n.兌換……成現(xiàn)金；現(xiàn)金15.safe

n.保險(xiǎn)柜16.valuables

n.貴重物品17.deliver

vt.遞送delivery

n.遞送maildelivery

郵遞Lookatthepicturesandcompletetheanswers.WARM-UP1.Whatisthisplacecalled?Itisa______________.1spa2.Whatservicedomanyhotelsalsooffertotheirguests？Theserviceis______________.2maildelivery3.Wherearethesepeople?Theyareatthe______________.3fitnesscenter4.Whatisthewomandoing?Sheisdoingher____________.4laundry5.Whatistheladygiven?Sheisgivena______________.5massage6.Whatisthisfacility?Itisa_________________.6swimmingpool7.Wherecanyouchangeyourmoneyinahotel?Atthe_____________________.7currencyexchanges8.Whatisthisbox?Itisa______________.8safe9.Whatserviceisitthatmakespeoplegetveryhotinordertorelaxandcleantheirskin?Itis______________.9sauna10.Whereistheplacewherehotelguestscanenjoytheserviceasinthepicture?Itisa______________.10hairsalonConversation1(AnAmericancouple,theSmithsaretravelinginChina.Aftertheycheckinatahotel,Mr.Smithisnowaskingformoreinformationabouthotelservices.)R:ReceptionistattheFrontDeskS:Mr.SmithSPEAKINGR:Yourroomis208,onthesecondfloor.Hereisyourkey.S:Thankyou.Bytheway,doyouhaveaswimmingpoolhere?R:Yes,wedo.Itisavailableforourregisteredguests.S:Whatareotherservicesincludedwiththeroom?R:QuiteafewserviceslikeWiFi,fitnesscenter,currencyexchanges,andbellhopservice.Theyareallfreeofcharge.S:Isee.AndIbelieveyouofferroomservice,too.R:Exactly.Besides,weprovidesuchfacilitiesaslaundry,spaarea,hairsalon,etc.Theserviceguidelistinyourroomshowsdetailedinformation.registered

adj.已登記的quiteafew

相當(dāng)多freeofcharge

免費(fèi)S:That'sverynice.Whataretheswimmingpoolhours?R:Theswimmingpoolhoursarefrom7:00a.m.to12:00p.m.everyday.S:Great.Istherealsoasafeforvaluables?R:Yes.Thereisoneinyourroom.S:Thankyouverymuch.R:Sure.Conversation2(Afterthreedays,theSmithsarecheckingoutofthehotel.)R:Goodmorning.MayIhelpyou?S:Goodmorning.We’dliketocheckouttoday.Hereisourkey.R:Justasecond,please.(Aftercheckingtheinformationatthecomputer,thereceptionistcontinuestotalktotheSmiths.)R:Mr.andMrs.Smiths,youcheckedinon15,threedayssincethen.Isthatcorrect?S:Correct.R:ReceptionistattheFrontDeskS:Mr.Smithcheckout核實(shí)；檢查thR:Hereisyourbill,3,246yuanintotal.560yuanperdayfortheroom.That’s1,680yuanaltogether.Therestisyourservicefee.Pleasecheckitout.S:Allright.Internationalcall,180yuan,170yuanfortheroomservice,1,156yuanforthemealsanddrinks.ButwhatisthischargeonItemSixfor?R:Thisisthechargeforyourlaundry.S:Oh,Isee.Thankyou.R:Howwouldyoulikeyourpayment?S:Doyouaccepttraveler’schecks?R:Yes,wedo.Pleasesignyournamehereonthechecks.S:Sure.R:Hereisyourbillandreceipt.Thankyouforchoosingourhotel.Good-bye.S:Bye.aspaarea→A:Doyouhaveaspaareainyourhotel? B:Yes,wedo.I.Supposeyouareatourguideandyouneedtofindouttheinformationforyourtourgroupaboutthefacilitiesandservicesinahotel.Completethefollowingshortconversationswiththereceptionist.Thewordsandsentencepatternsgivenintheboxareforyourreference(參考).Isthere...? Doyou...? Doesyourhotel...? Can...?offer have provide find availableExample1.ahairsalonA:_____________________________________________________________?

B:Yes,thereisone.2.currencyexchanges

A:_____________________________________________________________________________?

B:Yes,wedooffermoneyexchangeservice.3.fitnesscenter

A:_____________________________________________________________?

B:Sorry,ourhoteldoesn'tprovideone.4.serviceguidelist

A:_____________________________________________________________?

B:Youcanfindoneinonedrawer(抽屜)inyourroom.5.asafe

A:Excuseme.Doesyourhotelhaveasafeavailable?

B:Yes.__________________________________________________________.(use“available”)Isthereahairsaloninyourhotel?Doyouoffermoneyexchangeservice?/Doyouhavemoneyexchangeservice?Doesyourhotelprovideafitnesscenter?CanIhaveaserviceguidelist?/Doyouhaveaserviceguidelist?Thereisoneavailableinyourroom.II.ReadConversation2withyourpartnerandactoutaconversationwithhim/herwiththeinformationgiveninChineseinthebox.Youandyourpartnercanplaytherolesofareceptionist(R)andtheguestBillyJohnson(B).BillyJohnson先生于7月20日下榻日升賓館至7月24日離開(kāi),每天房費(fèi)為606元(人民幣)，4天房費(fèi)共計(jì)2,424元。另外,他在賓館餐廳用餐花了730元,洗衣服務(wù)花了60元。賬單總開(kāi)支為3,214元。Youcanstartyourconversationthisway.R:Hello,mayIhelpyousir?B:_________________________________________________R:_________________________________________________

...UsefulExpressionsonHotelServices●I'dliketosettlemybillnow./I'dliketopaymybillnow.(我現(xiàn)在要結(jié)賬。)●Wouldyoupleaseclosemyaccount?/Couldyouclosemyaccount,please?(請(qǐng)您幫我結(jié)賬,好嗎？)●MayIhavemybill,please?(我可以結(jié)賬了嗎？)●CanIpaybycreditcard？(我能用信用卡支付嗎？)●CanIpaybytraveler'schecks?(我能用旅行支票支付嗎？)●Whatisthecheck-outtime?(退房時(shí)間最遲幾點(diǎn)鐘？)●Thecheck-outtimeis1:00p.m.(最遲的退房時(shí)間是下午一點(diǎn)鐘。)●Thisisyourbill.Pleasecheckitout.(這是您的賬單。請(qǐng)過(guò)目。)●Checkoutyourhotelbill,please.(請(qǐng)過(guò)目一下您的賓館賬單。)●Pleasesignyournamehere./Yoursignaturehere,please.(請(qǐng)?jiān)谶@里簽名。)UsefulExpressionsonHotelServices●Thetotalamountis935yuan.(總計(jì)935元。)●Youstayedhereforthreedays.That'satotalof1,500yuan.(您在這里住了3天。一共是1500元。)●We'llgiveyouabillprintoutrightaway.(我們馬上把您的賬單打印出來(lái)。)●Whatisthechargeonalaundry?(洗一次衣服要多少錢？)●What'sthechargeonItem3(for)?(第三項(xiàng)是什么費(fèi)用？)1.Whatistheguest'srequest? □Roomnumber □Cleaningservice □Drinkingwater2.Howlongwilltheguesthavetowaitfortheservice?□Immediately □Alittlewhile □WhentheservicefeeispaidLISTENINGListentotherecordingandcheck(√)therightanswersinthesecondcolumn.3.WhatistrueaboutMissJaneLu? □Sheisthespeaker. □Sheworksinthehotel. □Shehasleftthehotel.4.Whatisthecostfortheservices? □$76 □$46 □$3465.WhatisMr.Whitegoingtodonext? □Heisgoingtoasksomeonetopickuphislaundry. □Heisgoingtodohislaundry. □Heisgoingtofillinalaundryform.6.Whatistheman'srequest? □Thesignatureofthewoman □Thewoman'sIDcard □Thepaymentof1507.Whatdoesthefirstspeakerneed? □TochangeRMByuanintoU.S.dollars □TochangeU.S.dollarstoRMByuan □Justtoaskfortheforeignexchangerate8.Whatistrueaccordingtotheconversation? □Guestscanhavetheirvaluablessafelykeptat thefrontdesk. □Guestscanfeelsafeintheirrooms. □Guestscanusethehotel'ssafeforfree.9.Whencanthehotelsendthepostcardsfortheguest?□Today □Monday □Notanytime10.WherecanthehotelguestsusethefreeInternet? □Intheirrooms □Inthelobby □AnywhereinthehotelREADING&WRITINGReadthefollowingpassageanddotheexercises.Thehotelprovidesroomsandfacilitiestothepeoplelookingforaplacetostay.However,whatservicesshouldbeofferedandhowmanypeopleshouldbehireddependonthesizeofthehotelaswellasitsstatus.Usually,thebasichotelservicesincludeguestreceiving,roomservice,foodservice,plusrestaurants,swimmingpoolandsecurity.status

n.等級(jí)plus

prep.加上bonus

n.額外服務(wù)conference

n.會(huì)議separately

adv.分別地lookinto

調(diào)查；研究actively

adv.積極地thus

adv.如此；這樣Otherservicesofferedtoguestsofthehotelcanbeconsideredasbonuses.Thesearethelaundryservice,massageroom,spa,conferenceroom,fitnesscenterandotherthings.Theseservicescanbeincludedinthepriceoftheroomorpaidseparately.ManyhotelsinChinanowadayslookactivelyintoplentyofrequirementsoftheirguestsandprovidefreeWiFi,safeforvaluables,currencyexchanges,maildelivery,etc.Thus,theycreateamoreenjoyablestayfortheirguests.1.Everyhotelshouldhavethesamebasicservicesasothersforitsguests.

2.Thehotelservicesofferedvaryfromhoteltohotel.

3.Servicesthatareconsideredbonusesinahotelareofferedfree.

4.Hotelguestscanaskthehoteltosendmailsforthem.

5.Thesizeofahotelisoneofthemainfactorsforthenumberofitsworkers.I.Decidewhetherthefollowingstatementsaretrueorfalseaccordingtotheabovepassage.MarkTfortrueandFforfalseineachbox.FTFTTII.FAQ(FrequentlyAskedQuestions)canbeaveryimportantpartinahotel'swebsite.Ifyourjobinahotelisansweringcustomers'questions,thefollowingexamplesmayhelpyou.ReadandtrytotranslatethemintoChinese.arrival

n.到達(dá)standard

adj.通常的；標(biāo)準(zhǔn)的valid

adj.有效的militaryID

軍人身份證associated

adj.相關(guān)的occupancy

n.占用surcharge

n.附加費(fèi)cancellation

n.取消預(yù)訂guarantee

vt.保證charge

vt.對(duì)……索價(jià)English1.Q:Isroomserviceavailableandwhattime?A:Roomserviceisavailable24hoursadayandoffersafullmenu.Youcanalsoenjoyourlocalfoods.Chinese問(wèn)：（你們)有沒(méi)有送餐/客房服務(wù)？送餐/客房服務(wù)是在什么時(shí)候？答：（我們）每天24小時(shí)提供送餐/客房服務(wù)，并提供全部菜單。您也可以品嘗當(dāng)?shù)匦〕?。English2.Q:Whattimeishotelcheck-in/check-out?MayIcheckinearly?A:Youmaycheckinatanytimeafter4:00p.m.everyday.Youarewelcometocheckinuponarrival8ifyourbookedroomsareavailable.Standardcheckouttimeis1:00p.m.Chinese問(wèn)：入住登記和退房時(shí)間是什么時(shí)候？我可以提前辦理入住登記嗎？答：每天下午四點(diǎn)鐘以后都可以辦理入住登記。不過(guò)如果已經(jīng)預(yù)約的話，歡迎您隨到隨辦。通常，最晚退房時(shí)間在下午一點(diǎn)。English3.Q:WhatformsofIDareacceptedtocheckintoyourhotel?A:(Weaccept)AvalidID,militaryIDandpassport.Chinese問(wèn)：入住登記要用什么身份證件？答：（我們接受）任何有效證件，軍人證件和護(hù)照。English4.Q:Arethereanyadditionalfeesassociatedwithmyroomreservation?A:Allguestroomsaresubjecttolocalandstateper-dayoccupancyfeesandphonesurcharges.Chinese問(wèn)：房間預(yù)約有無(wú)額外收費(fèi)？答：所有的客房都要求征收地方和各州每天客房的占用費(fèi)，并需繳交電話附加費(fèi)。English5.Q:Howlatecanmyreservationbeheld?Whatisthecancellationpolicy?A:Reservationsareguaranteeduntil10:00p.m.onyourarrivaldate.Cancellationpolicyis48hoursbeforearrival.Non-cancelledreservationswillbechargedonefullnightroomandtax.Chinese問(wèn)：我的預(yù)約可以保留多久？取消預(yù)約有什么規(guī)定？答：預(yù)約可保留到您到達(dá)賓館的當(dāng)天早上十點(diǎn)鐘。取消預(yù)約需在到達(dá)前48小時(shí)之內(nèi)。未取消預(yù)約得繳納一個(gè)晚上的房?jī)r(jià)和稅收。I.Dotheexerciseaccordingtotheexamplegiven.EXERCISESWordWordinChinese詞性EnglishWordRequiredChineseWordRequiredFillinarightwordineachblank.enjoy喜歡adj.enjoyable愉快的Wereallyenjoyed

ourstayinyourhotel.Wewillneverforgetourenjoyablestayhere.arrive到達(dá)n.arrival到達(dá)Whenyouarrive,givemeacall.Tellusyourdateofarrival.pay支付n.payment支付Whenareyougoingtopayyourbill?Whenareyougoingtomakeyourpayment?sign簽名n.signature簽名Yoursignatureisneededonthecheck.Pleasesignyournameonthecheck.require要求n.requirement要求Areservationisrequired.We’lldoeverythingtomeetourguests’requirements.II.Intherecording,youwillhearthesummaryofahotelbillofaforeigncouple.Listentotherecordingandfillinthemissinginformationinthetable.Key:RoomNo.:1315Check-indate:July20Check-outdate:July22Night(s):3Roomrate:￥598Telephone:￥280Roomservice:￥320III.Matchthequestionstotheresponses.1.Whatisthischargefor?2.HowmayIhelpyou?3.Howabouttheroomrate?4.Howwouldyouliketopayyourbill?A.We'dliketoorderroomservice.B.Itis85dollarsanight,plusservicecharge.C.Doyouacceptcash?D.It'syourtelephonefee.1.________2.________3.________4.________D A B CExampleHowwasyourstayinthehotel?→Itwasenjoyable.1.make2.settle3.meet4.enjoy5.deliver6.exchange7.park8.accept9.cancel10.d