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民航客艙服務(wù)英語Unit2Warming-upDialoguestudyAnnouncementReadingTaskCulturetipCaseAnalysisProgresscheckVIIVIVIVIIIIIIRemindingofthepurserBeforetheflighttakesoff,cabinattendantscommunicatewiththepassengerswhentheyareboarding,buttheworkbeginsafterthecabinattendantsfinishcheckingthecabinfurnishing.Theflightattendantsshouldstandatthedesignatedpositionwhenpassengersgetaboardandwarmlywelcomeandgreetthepassengers.Generallyspeaking,I(thepurser)willstandatthecabindoorwhileotherflightattendantsareattheaislesofthefirstclass,thefirstandlastlineoftheeconomyclass,besidestheemergencyexitsrespectively.Withhighbrightnessofthelightinthecabin,cabinattendantsshoulddressneatly,standupright,welcomeandgreetthepassengerswarmlyandpolitelywithprofessionaletiquette,e.g.salutationwithbowofangleabout15degreesor30degrees,thegreetingcanbe"goodmorning(noon,afternoon,evening)","Hello,welcomeonboardandsoon.Meanwhile,greetingofVIPpassengersandthearrangementoftheirluggageisapartofcabinattendantsdutyinthisperiod.
IWarming-upThinkanddiscuss1.Whilepassengersareactuallyboarding,whichoffollowingsareallourduties:Carrytheheavyluggageforthepassengers.Greetpassengerswithasmile.Greetpassengerswithoutfacialexpressions.Helppassengersputtheirluggageintheoverheadlockers.Askallthepassengerstoplacetheheavyluggagebythemselves.Checkpassengersboardingcardandtellthemthepositionoftheirseats.Hurrypassengerstotheirseats.IWarming-up2.Lookattheboardingpassandanswerthefollowingquestions.Where’sthedestinationoftheflight?What’sthedateoftheflightandwhenwillittakeoff?
③Whichclassdoesthepassengerchoose?
Whichseatshouldthepassengertake?Whenshouldthepassengergetboarding?
Manchester30Jan.economyclass87J15:34ABCDEEgreetingpassengersatthecabindoor()guidewayforpassengersaccordingtotheboardingcard()placeluggageforthepassenger(
)Welcomepassengersinthefirstclasscabin(
)Welcomepassengersinthecabin(
)IWarming-up3.MatchthepictureswiththejobdescriptionBEDACIIDialoguestudyDialogueAListenandchooseWhoisJudy?a.chiefpurserb.passengerc.captainwhatcancabinattendanthelpwiththepassenger?a.herhandbagb.herseat
c.herbaby
√√IIDialoguestudyDialogueA(Apassengerwithaninfantisboarding.)CA:Goodmorning,Madam.Welcomeaboard.PAMorning.CA:2:Madam,mayIhelpyouwith________________?PA2:Oh,thankyousomuch.CA:It’smypleasure.Enjoyyourfight.ListenandfillThecabinattendantsarewelcomingpassengersatthecabindoor.CA:Goodmorning,Sir.______________________!PA1:Goodmorning.CA:IamJudy,thechief_____________ofthisflight.IwillbeveryhappytoassistyouwithanythingIcan.PA1:Thankyou.CA:Hopeyouhaveapleasantjourney.WelcomeonboardpurseryourinfantIIDialoguestudyDialogueBThecabinattendantsareinthecabinandarrangeseatsforthepassengers.
(Apassengercan’tfindhisseat.)PA1:Excuseme,Ican’tfindmyseat.Canyougivemeahand?CA:Yes,ofcourse.Yourboardingpass,please.PA1:Hereyouare.CA:Yourseatnumberis36F.It'satthebackofthecabin,thefourthrowfromthelast,theoneinthe
middle.Thisway,please.I'llshowyouyourseat.Justwalkalongtheaisleandturnleft.PA1:Thankyouverymuch.IIDialoguestudy(Apassengerputhisbagontheground.)CA:Excuseme,Sir?PA2:Yes?CA:I’mafraidyoucan’tleaveyourbagthere.PA2:Why?It’semptyhere.CA:You’resittingnexttotheemergencyexit.AccordingtotheCAACregulations,itisnot
allowedtoputanyluggagehere.PA2:SowherecanIputit?I'llneedthingsinitduringtheflight.CA:Letmeputitintheoverheadcompartmentforyou,oryoucouldputitunderyouseat.PA2:Allright.I‘llputitundermyseat.CA:Thankyouforyourcooperation.Wordsandexpressionsaboard[??b??d]adv.在飛機(jī)上,在船上assist[??s?st]v.幫助;
協(xié)助;
援助;
促進(jìn)pleasant[?pleznt]adj.令人愉快的journey[‘d???ni]n.旅行,旅程,路程;歷程infant[??nf?nt]n.嬰兒,幼兒pleasure[?ple??]
v.愉快;令人高興的事物aisle[a?l]n.過道row[r??,ra?]n.
一排,一行empty[?empti]]adj.空的emergencyexit[i?m?:d??nsi?eks?t]n.緊急出口regulation[?reɡju?le??n]n.規(guī)章制度compartment[k?m?pɑ?tm?nt]n.(家具或設(shè)備等的)分隔間,隔層Keysentences:1.Theflightattendantisgreetingthepassengers:Welcomeonboard.Welcomeaboard.Goodmorning/afternoon/evening.2.Theflightattendantpolitelyaskspassengerstoshowtheboardingpass:Yourboardingpass,please.Youalsocanusethefollowingsentences:MayIseeyourboardingpass?CanIseeyourboardingpass,please?CouldIpleaseseeyourboardingpass?3.Theflightattendantdirectwayforthepassenger:Yourseatnumberis...It'satthebackofthecabin,thefourthrowfromthelast,theoneinthemiddle.Thisway,please.Walkalongtheaisleandturnleft.ExerciseFillintheblankswiththeinformationgiven.CA:Goodmorning,Sir.Welcomeonboard!_________________________.(有什么能為您做的嗎?)PAX:Goodmorning.____________________________________________.(這是我第一次坐飛機(jī))
_______________________________________________?(你能幫我找一下我的座位嗎?)
CA:________________________________________________?(我能看一下您的登機(jī)牌嗎?)PAX:Sure.Hereyouare.CA:Yourseatnumberis54A.____________________________.(您的座位是靠窗的)It’soverPAX:THANKS.CA:_____________________________?(表示不客氣)ExerciseFillintheblankswiththeinformationgiven.CA:Goodmorning,Sir.Welcomeonboard!_________________________.(有什么能為您做的嗎?)PAX:Goodmorning.____________________________________________.(這是我第一次坐飛機(jī))
______________________________________________(你能幫我找一下我的座位嗎?)
CA:______________________________________________(我能看一下您的登機(jī)牌嗎?)PAX:Sure.Hereyouare.CA:Yourseatnumberis54A.____________________________.(您的座位是靠窗的)It’soverPAX:THANKS.CA:_____________________________?(表示不客氣)WhatcanIdoforyouIt’smyfirsttimetotakeaflightCanyouhelpmefindmyseat?MayItakealookatyourboardingcard?ItisawindowseatIt’smypleasureExerciseRoleplayMaryisthepurseroftheflight.Sheisgreetingthepassengersatthefrontcabindoor.Sheseesaoldmanisboardingandhelphimtofindhisseat.ThecabinattendantseessomepassengersleavetheirbaggageinfrontoftheemergencyseatsandtriestohelpthemtoremovethebaggageandshealsotellsthemtheCAACregulations.Makeadialogueaccordingtothefollowingsituations:IIIAnnouncementAnnouncement1Ladiesandgentlemen,goodmorning.Wearehonoredtowelcomeyoutoaboard________.Pleasetakeyourseataccordingtotheseatnumberonyourboardingpass.Thenumberisindicatedontheedgeoftheoverheadcompartment.Kindlystowyourhandbaggageintheoverheadcompartmentorundertheseatinfrontofyou.Donotputanybaggageneartheemergencyexits;keeptheaislesclearfortheconvenienceofotherpassengersPleasenotethathandbaggagethatcannotbesecurelystowedintheoverheadcompartmentorundertheseatinfrontofyouwillneedtobecheckedinnow,Youarealsoremindedtotakecareofyourpersonalbelongingsatalltimes,Wewillassistyouifyouneedanyhelp.Thankyouforyourcooperation.IIIAnnouncementAnnouncement2Ladiesandgentlemen,Asweareabouttoclosethecabindoorfordeparture,pleasetakeyourseatassoonaspossible.Thankyou.IIIAnnouncementedge[ed?]n.邊緣、邊、邊沿stow[st??]v.妥善放置,把.......放好convenience
[k?n?vi?nj?ns]
n.適合;便利;方便remind
[ri?maind]
v.使想起;提醒belongings
[bi?l??i?z]n.財產(chǎn);附屬物prohibit
[[pr??hibit]]v.禁止Readtheannouncementandlearnthefollowingwordsorphrases.IIIAnnouncementboardingpass緊急裝置seatnumber個人物品theoverheadcompartment行李架
handbaggage座位號personalbelongings
登機(jī)牌theemergencydevice手提行李MatchtheEnglishphrasesincolumnAwiththeChineseTranslationinColumnBIIIAnnouncementboardingpass緊急裝置seatnumber個人物品theoverheadcompartment行李架
handbaggage座位號personalbelongings
登機(jī)牌theemergencydevice手提行李MatchtheEnglishphrasesincolumnAwiththeChineseTranslationinColumnBIIIAnnouncementTranslatethefollowingexpressionsandpracticetheannouncements我們很榮幸地歡迎您乘坐×××航班。請按照登機(jī)牌上的座位號入座。請將您的手提行李放在頭頂?shù)男欣罴芑蚰懊娴淖幌旅?。我們亦提醒您注意個人財物。如果您需要幫助,我們會隨時為您服務(wù)。Wearehonoredtowelcomeyoutoaboard____________.Pleasetakeyourseataccordingtotheseatnumberonyourboardingpass.Kindlystowyourhandbaggageintheoverheadcompartmentorundertheseatinfrontofyou.Youarealsoremindedtotakecareofyourpersonalbelongingsatalltimes.Wewillassistyouifyouneedanyhelp.IIIAnnouncementIVReadingTaskAftercheckingthecabinequipment,theflightattendantswillimmediatelybeginthepreparationworkbeforedeparture,theserviceprocessincludes:clearingmodules,welcomingpassengers,seatguidance,keepingitemsforpassengers,confirmationoftheseatnearthesafetyexit,closingthecabindoor,thesafetydemonstration,thesecuritycheck,announcementconfirmationandtakingoff.Aftertheinspectionofcabinfacilitiesandhygiene,theflightattendantswillcheckthecabin,thekitchen,andthetoilet.Theyalsoopentheoverheadcompartment,opentheshade,checkthespaceunderseatsandthepocketsontheseatbackstocheckwhetherthereisanysuspiciousitemsorpersoninthecabin.Onceanysuspiciousitemsarefound,donottouchthematwill.Thesafetyofficerwillmakethenecessarypreprocessing,ifnecessary,reporttothecaptainwhoshallreporttotherelevantsafetyadministrationdepartment.Aftertheinspection,cabinattendantswiththeregionalresponsibilityshallmakeareporttothepurserthroughthecabinbroadcastingsystem.Then,aftermodulatesthelightstohighbrightness,theywillbereadytowelcomepassengers.Beforereading:discussthefollowingquestionsWhatpreparationsshouldthecabinattendantsmakebeforetheflighttakesoff?Whyshouldthecabinattendantsmakeinspectionsofthecabin?Exercise1.Readthepassageanddescribewhatthecabinattendants’workExercise1.Readthepassageanddescribewhatthecabinattendants’workopentheoverheadcompartmentcheckthepocketsontheseatbackscheckthespaceunderseatscheckthelockerroomExercise2.Makeamindmaptodescribethecontentsofinspectionlearnedinthepassage.VCulturetipChineseEtiquette:FistandpalmsaluteForcenturies,ChinahasbeenknownasaLiyiZhibangwhichmeansacountryofrites.TherewerevariousformalgreetingetiquettesinancientChina.Amongthemthefistandpalmsaluteisquiteclassic.Today,thoughChinesewouldusuallyshakehandswhenmeetingfriendsandrelatives,similarlikeitinthewest,peoplewouldstillmakefistandpalmsaluteswhentheyarepayingvisittosomeoneduringthetraditionalChinesenewyearorattendingsomeone'sweddingreception,birthdayreceptionorfuneral.
HistoryofFistandPalmSaluteFistandpalmsaluteisoneofthetypicalChineseetiquetteswithahistoryofmorethan3000years.SinceWestZhouDynasty(BC1046-BC771),peoplehadalreadyusedthisetiquettewhenmeetingpeers(itissaidthatmostChinesetraditionaletiquetteisoriginatedfromZhouLi,createdbytheDukeofZhouinearlyWestDynasty).Inancienttime,ifpeoplemetastranger,onewouldtendtoprepareforafightiftheyhaveto,andhandswerealwaysreadyforholdinganyweapons.Holdinghandstogetherpointedtothemselveswasagestureofsayingrelax,IamnotwithanyweaponsandIamnotheretopickafight.Lateritbecametheetiquettewhenmeetingeachotherandshowgratitude.InModernChina,fistandpalmsalutehasalreadybeenoneofthecommonetiquettesfrequentlyusedontraditionaloccasions.Chinesepeopleshowtheirrespectofothersthroughdistance,whichisdifferentfromwesternpeopleusuallyshowingthroughphysicalcloseness.Around100yearsago,handshakewasintroducedtoChina.HowtodoFistandPalmSaluteProperly?Thegestureoffistandpalmsalute:firstly,standatattention.Ifyouaremale,right-handhalf-fist,andthenlefthandholdtherighthandinfrontofyourchest.Watchingeachotherintheeyes,raisebothhandtobrow,bentdownandshakehandstowardeachothergentlyforthreetimes.Meanwhile,youcouldsaysomeluckygreetingwordssuchas“KongHeiFatChoy"(wishyouearnbigbuck),"nihao"(hello),"xinghui"(Nicetomeetyou),"xinniankuaile"(happynewyear)etctoeachotheraccordingtothedffierentoccasions.Notedthatinhistory,formaleChinesepeopletheyconsideredtheleftastheimportant
andhonorableside.
Ifyouarefemale,thehonorableside
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