實(shí)商務(wù)英語(yǔ)綜合教程（第3版 第二冊(cè)）B2U8聽(tīng)力原文和練習(xí)參考答案

Unit8BusinessCommunicationListening1W---WangLinY---Mr.YangW:WhenIwasatcollege,myteacherhadtoldmethatGoodCommunicationskills,includingwrittenandoralpresentationsaswellastheabilitytoworkwithothers,werethemainfactorscontributingtojobsuccess.Y:Yes,that’sright.Everyoneknowsthatgoodcommunicationskillsareimportanttoone’scareer.W:IknowclearlyifIwanttogetaheadinbusiness,Ihavetoimprovemyskillsinbusinesscommunication,butIjustdon’tknowhow.Couldyougivemesomeadvice?Y:Well,ifyouwanttomakeaneffectivecommunication,youshouldmindthewordsyouuse.It'sbasic---ifyouwanttocommunicatebetter,youhavetohaveabettercommandofwords.Yourwordsarethevehicleusedtogetyourideasacross.W:Oh,Isee.Wordsarejustasimportanttocommunicationskillsasthecaristoaracecardriver.Isthattrue?Y:Definitely.Ifwordsaren'tjustrightforthetask,youmayfindyourselfmisunderstood.Orworse,putyourselfinconflict.W:En…Iwillbearyourwordsinmind.Y:Whetheryou'rewriting,doingpresentationorjustspeakingwithafriendorcolleague,yourwordswilldeterminewhetherornotyouareunderstoodcorrectly.Improvingyourvocabularywillhelpyoutoimproveyourcommunicationskillsatwork,withfriends,familyandinrelationships.Whetheryouarediscussingpolitics,philosophyorimportantbusinessdecisions,havingtherightwordsatyourdisposalensuresthatyougetyourpointacrossclearly.W:Iagreewithyoucompletely.Theyarereallysignificant.Ieversawtheresultofavocabularytestwhichwasgiventoexecutiveandsupervisorypersonnelin39largemanufacturingcompanies.Generally,theexecutivegot236Points;themanagergot168Pointsandtheforemengot114Points.CanIsayahighervocabularyleadstoahigherrankonthecorporateladder?Y:Youcansaythat.Theyusedtheirsuperiorvocabulariestobettercommunicatetheirideas.Theywereunderstoodandlistenedto,andtheyquicklyroseupthecorporateladder.W:Soit'sprettyobviousthatIneedtoimprovemyvocabulary---whichwillalsoimprovemycommunicationskills---ifIwanttogetaheadinbusiness.ThenhowcanIdothat?Y:Well,therearealotof…Listening2A---AnnC---CustomerA:Hello,LantianTelecommunications.C:Oh,itgetsthroughatlast.Iwasjustabouttohangup.I'vebeenonthephonefortenminutesgoingthroughvariousoptions...noneofwhichIwanted.A:Idoapologizeforthewait,sir.HowcanIhelpyou?C:I'vebeenwaitinginalldayforanengineertocomeandrepairmyline.Hewasduetocomeatteno'clockthismorning...it'snowthreeintheafternoon.Itelephonedattwelveo'clockandoneofyouroperatorspromisedtocallmeback,butshehasn't.I'vewastedmydaywaitingaroundandworsethanthatIstillcan'treceiveanycalls.A:I'mverysorry.CanIhaveyournumberandI'lllookintoitstraightaway？C:Yes,thenumberis01889245624.A:OK.Onemoment---I'mgoingtoseewhotheengineeristhathasbeenassignedtothejob...OK,Ihavehisnumber.I'mgoingtoputyouonholdandtrytofindoutwhat'shappened.C:Pleasedon'tdisappear.AsIsaid,ittookmetenminutestogetthroughinthefirstplace.A:Don'tworry,I'llcomestraightbacktoyou.Onemoment...Right,I'mafraidhehasbeendelayedonanotherjob.Heapologizesfornotcallingyousooner.Henormallyworksuntil5pmbuthe'sofferedtoworklaterthiseveningtofitinyourjob.Hecanbethereby6pm.Wouldthatbeconvenient?C:No,itwouldnot.I'mgoingouttothecinemathisevening.A:Iquiteunderstand.Inthatcase,I'mgoingtohavetoreschedulehimtovisityouforanotherday.Canyoutellmewhenwouldbeconvenient?C:Well,firstthingtomorrowmorning,but...A：I'llseewhatIcando.PleasejustbearwithmeforamomentwhileIspeaktohimagain…,rightthat'sarrangedfortomorrowmorningatnine.C：That'sallverywell,butwhatamIsupposedtodointhemeantime?A:Doyouhaveamobilephone,sir?C:Yes.A:WhatIcandoistodivertanycallscomingintoyourofficenumberontoyourmobilephoneuntilyourlineisrepaired.Wouldthatbeacceptabletoyou?C:Isupposeso.Whencanyoudothat?A:Ifyou'dliketotellmeyourmobilenumber,Icangetthatactivatedimmediately.C:OK,thenumberis…KeystotheTasksTask11.toone’scareer2.Couldyougivemesomeadvice3.abettercommandof4.aracecardriver5.youmayfindyourselfmisunderstood6.whetherornot7.importantbusinessdecisions8.Iagreewithyoucompletely9.ahigherrank10.understoodandlistenedtoTask21.F2.T3.F4.F5.TTask51.forthewait2.duetocome3.receiveanycalls4.thenumberis018892456245.trytofindout6.straightbacktoyou7.offeredtoworklater8.whenwouldbeconvenient9.tomorrowmorningatnine10.comingintoyourofficenumberTask61.He'sbeenonthephonefortenminutesgoingthroughvariousoptions...noneofwhichhewanted.2.He'sbeenwaitinginalldayforanengineertocomeandrepairhisline.Butnoonecomes.Andhestillcan'treceiveanycalls.3.No,itwon’t.Thecustomerwillbenotathomebecausehe'sgoingouttothecinemathatevening.4.Theoperatorwilldivertanycallscomingintohisofficenumberontohismobilephoneuntilhislineisrepaired.5.Quiteexcellent.Theoperatorisverypolite,thoughtfulandpatientandisprofessionalincommunicating.Task91.B2.A3.A4.C5.CTask101.Inparticipatorymanagement,communicationisthekeytobuildtrust,promoteunderstandingandempowerandmotivateothers.Workforcediversityexistsindifferentage,ethnicheritage,race,physicalabilities,genderandsexualorientation.3.Today,asuccessfulCEOmusthavemulti-environmentandmultinationalexperience.4.6tips.5.Benefitsarealwaysyourbestbet.Andifyoucanestablishcommonground,especiallyattheopeningofamessage,youcanoftenmakeyouraudiencemorereceptive.Task111.written2.link3.promotion4.employment5.Diversity6.profits7.workforce8.international9.challenge10.tipsTask121.Itisthegreatopportunitytoinvestinrealestate.2.Don'twearthoseclothestowork;trytolookmoreprofessional!3.Shehasempoweredherlawyertopayallherbills.4.Ifwecanpullthroughthiseconomicrecession,wewillbeingoodshape.5.Theorganizationalstructureofthecompanyishierarchical.Task131.B2.C3.C4.B5.ATask141.presentations2.awrittentest3.21members4.intelligent5.usefulexperiencesTask161.D2.D3.C4.A5.B6.C7.B8.B9.D10.CTask171.Butforyourhelp(Ifithadn’tbeenforyourhelp)Icouldn’thavedoneit.2.Ifitshouldrain,thecropswould(could,might)besaved.3.Ifhehadtime,hewould(could,might)gowithyou.4.IwishIknewtheanswertot