廣泛適用的商務英語考試試題及答案

廣泛適用的商務英語考試試題及答案姓名：____________________

一、多項選擇題（每題2分，共20題）

1.Inabusinessletter,whichofthefollowingsalutationsismostappropriateforaformalcorrespondence?

A.Hello

B.Hi

C.DearSir/Madam

D.Goodday

2.Whatisthepurposeofamemo?

A.Toprovideadetailedreportonaproject

B.Tocommunicatewithalargenumberofpeople

C.Torequestapprovalforanewpolicy

D.Alloftheabove

3.Whichofthefollowingisanexampleofanon-verbalcommunicationchannel?

A.Emails

B.Textmessages

C.Handgestures

D.Speech

4.Inabusinesspresentation,whatshouldyoudoifyouloseyourplaceinthespeech?

A.Stopandapologizetotheaudience

B.Rereadthepreviousslide

C.Continuewiththenextslide

D.Askforabreak

5.Whenwritingabusinessemail,whichofthefollowingshouldyouincludeinthesubjectline?

A.Yourname

B.Therecipient'sname

C.Aclearandconcisedescriptionoftheemail'scontent

D.Thedateoftheemail

6.Whatisthemainpurposeofabusinessreport?

A.Tosummarizetheprogressofaproject

B.Topersuadethereadertotakeaspecificaction

C.Toprovidedetailedinformationonatopic

D.Alloftheabove

7.Inabusinessmeeting,howshouldyouhandleaconflictingopinion?

A.Ignoretheopinionandcontinuewiththemeeting

B.Listentotheopinionandtrytofindacompromise

C.Arguewiththepersonwhohastheconflictingopinion

D.Suggestabreaktodiscusstheissueseparately

8.Whichofthefollowingisacommonbusinessdocument?

A.Acontract

B.Aresume

C.Amemo

D.Alloftheabove

9.Whatisthemainobjectiveofabusinessplan?

A.Tooutlinethegoalsandstrategiesofabusiness

B.Toraisecapitalforanewventure

C.Toprovidearoadmapforthefutureofacompany

D.Alloftheabove

10.Inabusinessconversation,howshouldyourespondifsomeoneasksaquestionyoudon'tknowtheanswerto?

A.Ignorethequestionandhopetheconversationmoveson

B.Politelyadmitthatyoudon'tknowtheanswerandoffertofindout

C.Makeupananswerandhopenoonecatchesyou

D.Endtheconversationimmediately

11.Whichofthefollowingisaneffectivewaytostartabusinessletter?

A.Beginwiththedate

B.Startwithapersonalgreeting

C.Beginwithabriefintroductiontothetopic

D.Alloftheabove

12.Inabusinesspresentation,howcanyoumakesurethatyouraudiencestaysengaged?

A.Usevisualaids

B.Keepthepresentationshortandfocused

C.Askquestionsandencourageparticipation

D.Alloftheabove

13.Whatisthepurposeofabusinessproposal?

A.Tosellaproductorservice

B.Tooutlinethetermsofapartnership

C.Toprovideadetailedplanforaproject

D.Alloftheabove

14.Whichofthefollowingisanexampleofaformalbusinessdresscode?

A.Casualjeansandat-shirt

B.Businesscasualattire

C.Asuitandtie

D.Alloftheabove

15.Inabusinessmeeting,howshouldyouhandleasituationwheresomeoneisdominatingtheconversation?

A.Interruptandtakeoverthediscussion

B.Politelyaskthepersontospeaklessoften

C.Ignorethesituationandcontinuewiththemeeting

D.Suggestabreaktodiscusstheissueseparately

16.Whatisthemainpurposeofabusinessletterofcredit?

A.Toguaranteepaymenttoaseller

B.Toprovideinsuranceforashipment

C.Toconfirmtheshipmentofgoods

D.Alloftheabove

17.Inabusinessreport,whichsectionshouldyouusetopresentthemainfindings?

A.Theintroduction

B.Theconclusion

C.Thebody

D.Theabstract

18.Whichofthefollowingisacommonreasonforusingabusinessglossary?

A.Todefinetermsthatmaybeunfamiliartothereader

B.Toensureconsistencyintheuseoftechnicalterms

C.Toprovidecontextforthetermsusedinthereport

D.Alloftheabove

19.Inabusinesspresentation,howcanyoumakesurethatyourmessageisclearandconcise?

A.Usesimplelanguage

B.Avoidusingjargon

C.Provideexamplestoillustrateyourpoints

D.Alloftheabove

20.Whatisthepurposeofabusinessplan'sexecutivesummary?

A.Toprovideabriefoverviewofthebusinessplan

B.Tosummarizethekeypointsofthebusiness

C.Toprovideastrategicoverviewofthecompany

D.Alloftheabove

二、判斷題（每題2分，共10題）

1.Itisconsideredprofessionaltouseslanginbusinesscorrespondence.()

2.Abusinessmemoshouldalwaysbesentviaemailtoensurequickdelivery.()

3.Non-verbalcommunicationisjustasimportantasverbalcommunicationinbusinesssettings.()

4.Itisacceptabletosendabusinessemailwithoutasubjectline.()

5.Abusinessreportshouldincludeadetailedexplanationofthemethodologyusedintheresearch.()

6.Itisadvisabletouseaformaltonewhenwritingabusinessproposal.()

7.Abusinessplanshouldincludefinancialprojectionsforatleastthenextfiveyears.()

8.Inabusinessmeeting,itisappropriatetointerruptthespeakerifyouhaveaquestion.()

9.Abusinessletterofcreditisalegaldocumentthatguaranteespaymenttotheseller.()

10.Theuseofabusinessglossaryisunnecessaryiftheaudienceisfamiliarwiththeindustryterminology.()

三、簡答題（每題5分，共4題）

1.Describethemaindifferencesbetweenabusinessletterandanemailintermsofformatandtone.

2.Whatarethreekeycomponentsofaneffectivebusinesspresentation?

3.Explaintheimportanceofconfidentialityinbusinesscommunicationandgiveanexampleofhowitmightbeensured.

4.Howcanabusinesspersoneffectivelyusebodylanguagetocommunicateduringameetingorpresentation?

四、論述題（每題10分，共2題）

1.Discusstheroleofculturalawarenessininternationalbusinesscommunication.Howcanbusinessprofessionalsensurethattheircommunicationiseffectiveacrossdifferentculturalboundaries?

2.Analyzetheimpactoftechnologyonthewaybusinessescommunicateinternallyandwithexternalstakeholders.Whataresomeofthechallengesandopportunitiesthattechnologypresentsinthecontextofbusinesscommunication?

試卷答案如下：

一、多項選擇題

1.C.DearSir/Madam

2.D.Alloftheabove

3.C.Handgestures

4.C.Continuewiththenextslide

5.C.Aclearandconcisedescriptionoftheemail'scontent

6.D.Alloftheabove

7.B.Listentotheopinionandtrytofindacompromise

8.D.Alloftheabove

9.D.Alloftheabove

10.B.Politelyadmitthatyoudon'tknowtheanswerandoffertofindout

11.C.Beginwithabriefintroductiontothetopic

12.D.Alloftheabove

13.D.Alloftheabove

14.C.Asuitandtie

15.B.Politelyaskthepersontospeaklessoften

16.D.Alloftheabove

17.C.Thebody

18.D.Alloftheabove

19.D.Alloftheabove

20.A.Toprovideabriefoverviewofthebusinessplan

二、判斷題

1.×

2.×

3.√

4.×

5.√

6.√

7.√

8.×

9.√

10.×

三、簡答題

1.Abusinesslettertypicallyfollowsamoreformalstructurewithaformalsalutation,date,andclosing,whileanemailismoreflexibleandcanbemorecasual.Thetoneofabusinessletterisusuallymoreformalanddetailed,whereasanemailmaybemoreconciseanddirect.

2.Threekeycomponentsofaneffectivebusinesspresentationare:clearobjectives,engagingcontent,andeffectivedelivery.

3.Confidentialityinbusinesscommunicationiscrucialformaintainingtrustandprotectingsensitiveinformation.Ensuringconfidentialitycanbedonethroughsecurecommunicationchannels,confidentialityagreements,andbyeducatingemployeesontheimportanceofmaintainingprivacy.

4.Abusinesspersoncanusebodylanguagetocommunicatebymaintaininggoodeyecontact,usingopengestures,andbeingmindfuloftheirpostureandfacia