Brand KPIs for smart home Samsung in the United States-外文版培訓(xùn)課件（2025.2）

CONSUMER&

BRANDBrandKPIs

for

smart

home:

Samsungin

the

United

StatesConsumer

Insights

reportNovember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Samsung’sperformance

inthesmart

home

market.Fieldwork:July-August2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofNovember202482%

of

Samsung

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Samsung’sbranding

resonates

more

with

Gen

X?Samsungranksfirstinawareness

withinthesmarthome

market?Samsunggenerally

appealstomen

more

thanwomen?Thepopularity

ratingof

Samsungis41%?Samsungranksfirstinusage?Among

Samsungenthusiasts,35%

fallunderthehigh-income

category?Interms

of

loyalty,Samsungis

thirdinthe

United?Consumers

want

theirsmart

home

brandstohaveStatesreliability,

honesty

/trustworthiness,

and

authenticity?Samsunghasascore

of28%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awarenessis

the

highest

scoring

KPI

for

Samsung

at

90%Brand

profile:

snapshotBrand

performance

of

Samsunginthe

UnitedStates90%82%41%28%28%AwarenessPopularityUsageLoyaltyBuzz5Notes:Smarthome

‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents

(awareness),

n=1,124,

respondents

who

know

the

individual

brand(popularity),

n=1,124,

respondents

whoknow

the

individual

brand(usage),

n=315,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,124,

respondents

who

know

the

individual

brand(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Samsung’s

branding

resonates

morewith

Gen

XBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations37%36%32%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeSamsungbygeneration

versus

theshareof

industryusers

ingeneral,

we

cansee

thatSamsungislikedby7%

ofBaby

boomers

and29%

ofGen

Xers,

whereas

thetotalshare

ofindustryusers

is6%

and

25%,

respectively.29%28%25%ForMillennials

andGen

Z,

36%

and

28%

feel

positivelytowards

Samsung,versus37%

and32%.

Socurrently,forSamsung,Gen

Xconnects

most

withtheirbrandcompared

to

theoverall

industryuser.7%6%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestosmarthome,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=466,

Samsung

enthusiast,

n=844,

smarthome

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Samsung

generally

appeals

to

men

more

than

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Samsungshows

thatwomen

are

lesslikely

to

haveanaffinitywith

the

brandcompared

to

men.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof10%11%85%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Samsunghasasimilarproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.45%55%47%53%55%

ofmen

likeSamsungcompared

to45%

ofwomen,

whereas

fortheoverallindustry,53%

of

men

usesmart

homecompared

to

47%

of

women.86%10%

ofSamsung

enthusiastsconsiderthemselves

to

bepartof

the

LGBTQIA+community

compared

to11%

amongindustryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

smarthome,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;

Base:

n=466,

Samsungenthusiast,

n=844,

smarthome

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Samsung

enthusiasts,

35%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.24%25%Single35%17%14%42%CoupleSingleparentNuclear35%

ofSamsung

enthusiastsare

fromhigh-income

households.Samsung’sbrandisgenerally

enjoyedmore

byconsumers

who

arepartof

acouple

household,

17%

ofSamsungenthusiastshavethiscurrent

livingsituation.8%9%20%21%38%34%24%Multi-generational5%5%20%20%ExtendedOther28%6%7%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

smarthome,which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=466,

Samsung

enthusiast,

n=844,

smarthome

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Consumers

want

their

smart

home

brands

to

have

reliability,

honesty

/trustworthiness,

and

authenticityBrand

profile:

qualitiesQualitiesuserswant

from

smart

homebrandsForsmart

home,

the

topthree

qualitiesusers

wantfrom

abrandarereliability,honesty

/trustworthiness,

andauthenticity.Authenticity60%Thrill/ExcitementSustainabilityBoldnessCleverness40%20%0%Samsungusers

alsoappreciate

thesekey

attributes,indicating

Samsungexudes

thesequalities.SocialresponsibilityCoolnessThequalitiesthatSamsungenthusiastsareleast

focused

on

areinclusivenessandthrill/excitement.ReliabilityExclusivitySamsungshould

work

on

promotingreliability

to

convert

enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

smarthome,which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

tosmarthome,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;

“When

it

comes

tosmarthome,

which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;Base:

n=315,

Samsung

users’,n=466,

Samsung

enthusiast,

n=844,

smarthome

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Samsung

fans,

32%

state

that

they

get

excited

about

smart

homeproductsBrand

profile:

attitudesWhat

doconsumersthink

ofsmart

home

ingeneral?35%32%32%30%26%26%26%25%25%25%23%

23%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrandsIknow

and

trustIget

excitedaboutsmarthome

productsIliketotalkabouttopicsrelating

tosmart

homeBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

smarthome

do

youagreewith?”;

Multi

Pick;“When

it

comesto

smarthome,which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=466,

Samsung

enthusiast,

n=844,

smarthomeusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1182%

of

Samsung

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

smart

home,

the

average

awarenessof

abrand

intheUnitedStatesis49%.

Awareness

ofSamsung,however,

isat90%.Awareness41%

ofU.S.

smart

home

users

saytheylikeSamsung,compared

to

anindustryaverage

brandpopularity

of24%.28%

ofindustryusers

intheUnitedStatessaythey

useSamsung,with

theaverage

usageof

abrand

at16%.BuzzPopularity82%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

68%.Samsunghasbeen

noticed

more

inthe

mediacompared

to

other

brands,with

a“Buzz”score

of28%compared

to

19%.Sooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Smarthome

‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents

(awareness),

n=1,124,

respondents

who

know

the

individual

brand(popularity),

n=1,124,

respondents

whoknow

the

individual

brand(usage),

n=315,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,124,

respondents

who

know

the

individual

brand(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Samsung

ranks

first

in

awareness

within

the

smart

home

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofSamsungRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1SamsungLG90%88%87%75%72%64%62%62%61%57%10%23AT&T4Ring5Google

NestDysonUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.67Shark8BoschOutofallrespondents,

90%

were

aware

of

Samsung.Thisranksthemfirstcompared

to

other

brandssurveyed

inthismarket.90%N/A9LenovoHoneywell

HomeAwareness1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,249,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024The

popularity

rating

of

Samsung

is

41%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofSamsungRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Ring44%41%41%38%36%27%24%23%23%22%2SamsungGoogle

NestAT&T341%4Outofconsumers

who

knew

thebrand,

41%

saidtheyliked

Samsung.Thisranksthemsecond

compared

toother

brandssurveyed

inthismarket.5LG6Dyson59%7Honeywell

HomeiRobot89BoschPopularityN/A10Lenovo14

Notes:“When

it

comesto

smarthome,which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=1,124,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Samsung

ranks

first

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofSamsungRank#

BrandUsage

%28%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

smarthome,

which

of

the

following

brandshaveyouused

inthe

past12

months?”.1SamsungGoogle

NestRing227%28%327%Outofconsumers

who

knew

thebrand,

28%

saidtheyused

Samsung.Thisranksthemfirstcompared

toother

brandssurveyed

inthismarket.4AT&T27%5LG20%6ECOVACSTP-LinkDyson16%716%72%815%9Hive14%UsageN/A10Honeywell

Home14%15

Notes:“When

it

comesto

smarthome,which

ofthe

following

brands

have

you

used

in

the

past12

months?”;

Multi

Pick;Base:

n=1,124,respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofNovember2024In

terms

of

loyalty,

Samsung

is

third

in

the

United

StatesBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofSamsung’s

consumersRank#

BrandLoyalty

%85%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1Ring18%2AT&T82%3SamsungPhilips

HueGoogle

NestiRobot82%476%575%674%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

smart

home,which

of

the

following

brandsareyou

likely

touseagaininthe

future?”.7LenovoTP-LinkShark72%872%82%972%Outofrespondents

whohaveused

Samsung,82%saidthey

would

usethebrand

again.LoyaltyN/A10LG69%16

Notes:“When

it

comesto

smarthome,which

ofthe

following

brands

areyoulikely

touse

againin

the

future?”;

Multi

Pick;Base:

n=315,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Samsung

has

a

score

of

28%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofSamsungRank#

BrandBuzz%36%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Ring2AT&T36%28%3Google

NestSamsungLG31%Outofconsumers

who

knew

thebrand,

28%

saidtheyhadheardaboutSamsung

inthe

media.

Thisranksthemfourthcompared

to

other

brandssurveyed

inthismarket.428%523%6DanalockECOVACSDyson23%722%72%821%9iRobot17%BuzzN/A10Lenovo16%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,124,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowthopportunities.?

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