郵輪上的客艙服務(wù)天津海運(yùn)職業(yè)劉艷課件

郵輪上的客艙服務(wù)CabinServicesOnboardaCruise天津海運(yùn)職業(yè)學(xué)院劉艷TianjinMaritimeCollegeLiuYan郵輪客艙服務(wù)

CabinServicesOnboardaCruise住宿環(huán)境AccommodationEnvironmentcabinservice入住服務(wù)郵輪客艙崗位CabinPostofaCruiseCabinPostofaCruise客艙經(jīng)理CabinManager助理經(jīng)理AssistantManager樓層主管FloorSupervisor客艙服務(wù)員CabinSteward客艙助理服務(wù)員CabinAssistantAttendant郵輪客艙崗位CabinPostofaCruise公共區(qū)域清掃PublicAreaCleaning洗衣房LaundryRoom郵輪客艙崗位CabinPostofaCruise目錄Content郵輪客艙清掃服務(wù)HousekeepingService1客艙常規(guī)對(duì)客服務(wù)RegularService2郵輪客艙管家服務(wù)ButlerService3郵輪客艙清掃服務(wù)HousekeepingService01PART郵輪客艙清掃服務(wù)HousekeepingService1郵輪客艙清掃概述OverviewofHousekeepingServiceCleanandTidy干凈整潔CozyandElegant舒適典雅Fullysupplied用品齊全郵輪客艙清掃服務(wù)HousekeepingService2郵輪客艙清掃程序ProcedureofHousekeepingService敲門進(jìn)入Knockatthedoortoenterthecabin檢查房間Checkthecabin清理雜物Tidyup撤換布草Replacelinen整理床鋪Makethebed清潔浴室Cleanthebathroom房間除塵Removedust用品補(bǔ)充Replenishsupplies記錄離開(kāi)Recordandleave郵輪客艙清掃服務(wù)HousekeepingService3郵輪客艙清掃要點(diǎn)NoticeforHousekeepingService走客房清掃

HousekeepingofCheck-outCabins住客房清掃

HousekeepingofOccupiedCabin空房清掃HousekeepingofVacantCabin郵輪客艙清掃服務(wù)HousekeepingService3郵輪客艙清掃要點(diǎn)NoticeforHousekeepingService走客房清掃HousekeepingofCheck-outCabins郵輪客艙清掃服務(wù)HousekeepingService3郵輪客艙清掃要點(diǎn)NoticeforHousekeepingService住客房清掃HousekeepingofOccupiedCabinCleanthecabininthemorningtokeepitcleanandtidy上午清掃保持客艙干凈整潔Cleanincabinthelatetoafternoontocreateacozysleepingenvironment傍晚清掃營(yíng)造溫馨睡眠環(huán)境毛巾寵物TowelPet郵輪客艙清掃服務(wù)HousekeepingService3郵輪客艙清掃要點(diǎn)NoticeforHousekeepingService空房清掃HousekeepingofOccupiedCabin客艙常規(guī)對(duì)客服務(wù)RegularService02PART客艙常規(guī)對(duì)客服務(wù)RegularService1客艙對(duì)客服務(wù)內(nèi)容RegularServiceintheCabin客艙洗衣Laundry送餐RoomService電視Television電話Telephone保險(xiǎn)箱SafetyBox迷你吧Minibar客艙常規(guī)對(duì)客服務(wù)RegularService1客艙對(duì)客服務(wù)內(nèi)容RegularServiceintheCabin客艙洗衣Laundry客艙常規(guī)對(duì)客服務(wù)RegularService1客艙對(duì)客服務(wù)內(nèi)容RegularServiceintheCabin客艙送餐RoomService送餐單點(diǎn)餐Alacarteservice房間電話點(diǎn)餐Roomserviceorderedbytelephone房間電視系統(tǒng)點(diǎn)餐RoomserviceorderedbyTVsystem客艙常規(guī)對(duì)客服務(wù)RegularService1客艙對(duì)客服務(wù)內(nèi)容RegularServiceintheCabin客艙送餐RoomService早餐時(shí)段免費(fèi)ComplimentaryBreakfast其他時(shí)段收取服務(wù)費(fèi)servicechargeforotherperiodoftime客艙常規(guī)對(duì)客服務(wù)RegularService1客艙對(duì)客服務(wù)內(nèi)容RegularServiceintheCabin客艙電視TVintheCabin播放精采節(jié)目BroadcastTVprogram查閱消費(fèi)賬單checkbills提供點(diǎn)餐服務(wù)Supplyroomservice播放郵輪實(shí)況Playlivecruisevoyage介紹安全須知Introducesafetynotice客艙常規(guī)對(duì)客服務(wù)RegularService1客艙對(duì)客服務(wù)內(nèi)容RegularServiceintheCabin客艙電話TelephoneintheCabin客艙常規(guī)對(duì)客服務(wù)RegularService1客艙對(duì)客服務(wù)內(nèi)容RegularServiceintheCabin客艙迷你吧MiniBarintheCabin郵輪港口自助查通道Self-serviceInspectionChannelofCruisePort客艙常規(guī)對(duì)客服務(wù)RegularService2客艙對(duì)客服務(wù)禮儀RegularServiceintheCabinKnockatthedoorandenterthecabin敲門進(jìn)入Offerassistance提供幫助郵輪客艙管家服務(wù)ButlerService03PART郵輪客艙管家服務(wù)ButlerService1客艙管家服務(wù)定義WhatisbutlerserviceThewhole-processandfollow-upserviceprovidedbycruisesfortourists郵輪公司為游客提供的全過(guò)程跟進(jìn)式服務(wù)郵輪客艙管家服務(wù)ButlerService2客艙管家服務(wù)內(nèi)容ButlerService游客抵達(dá)前Beforethearrivaloftourists郵輪客艙管家服務(wù)ButlerService2客艙管家服務(wù)內(nèi)容ButlerService游客抵達(dá)時(shí)Uponthearrivaloftourists提拿行李DeliverLuggage介紹設(shè)施ntroduceFacilities郵輪客艙管家服務(wù)ButlerService2客艙管家服務(wù)內(nèi)容ButlerService游客入住期間Duringthestayoftourists客艙清掃、客艙用餐、商務(wù)服務(wù)、預(yù)訂服務(wù)等

Housekeeping,RoomService,BusinessServiceandServiceReservation郵輪客艙管家服務(wù)ButlerService2客艙管家服務(wù)內(nèi)容ButlerService游客離船時(shí)Whentouristsdisembark客艙管家服務(wù)

ButlerServicePeople-orientedservice以人為本的服務(wù)內(nèi)涵Pursuitforrefinedservice精益求精的服務(wù)態(tài)度本講小結(jié)SUMMARY郵輪上的客艙服務(wù)CabinServicesOnboardaCruise郵輪客艙清掃服務(wù)Hou