GB/T 44193-2024全國一體化政務服務平臺一網通辦基本要求

ICS

35.240.99

CCS

L67

中華人民共和國國家標準

GB/T44193—2024

全國一體化政務服務平臺一網通辦

基本要求

Generalrequirementforgovernmentonline-offlineofnationalintegrated

governmentserviceplatform

2024-06-29發(fā)布2024-10-01實施

國家市場監(jiān)督管理總局發(fā)布

國家標準化管理委員會

GB/T44193—2024

目次

前言

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1

范圍

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2

規(guī)范性引用文件

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3

術語和定義

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4

框架

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5

事項管理

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5.1

政務服務事項

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5.2

便民服務

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5.3

增值服務

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5.4

辦事指南

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6

服務優(yōu)化

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6.1

基本要求

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6.2

集成服務

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6.3

跨域通辦

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6.4

創(chuàng)新服務方式

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7

服務渠道

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7.1

線上渠道

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7.2

線上線下融合渠道

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8

服務流程

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8.1

統(tǒng)一預約

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8.2

統(tǒng)一受理

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8.3

業(yè)務辦理

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8.4

統(tǒng)一反饋

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8.5

統(tǒng)一“好差評”

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8.6

統(tǒng)一政務服務總客服

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9

公共支撐

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9.1

統(tǒng)一基礎設施

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9.2

統(tǒng)一數據支撐

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9.3

統(tǒng)一身份認證

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9.4

統(tǒng)一電子印章

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9.5

統(tǒng)一電子證照

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9.6

統(tǒng)一電子檔案

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9.7

智能服務

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9.8

統(tǒng)一政務服務碼

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Ⅰ

GB/T44193—2024

10

安全保障

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11

評估評測

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參考文獻

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GB/T44193—2024

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結構和起草規(guī)則》的規(guī)

定起草。

請注意本文件的某些內容可能涉及專利。本文件的發(fā)布機構不承擔識別專利的責任。

本文件由全國行政管理和服務標準化技術委員會（SAC/TC594）提出并歸口。

本文件起草單位：中國標準化研究院、中國測繪科學研究院、中國信息通信研究院、山東省大數據

中心、上海市人民政府辦公廳、江蘇省政務服務管理辦公室、海南大學、天津師范大學、天津市人民政

府政務服務辦公室、中央黨校（國家行政學院）電子政務研究中心、廈門市行政審批管理局、廈門市標

準化研究院、湖北省標準化與質量研究院、華南師范大學、山東省計算中心（國家超級計算濟南中

心）、騰訊云計算（北京）有限公司、上海通辦信息服務有限公司、一窗（北京）互聯網科技研究院、

中移信息系統(tǒng)集成有限公司。

本文件主要起草人：許瀟文、馮蕾、趙陽陽、楊正軍、張宇祥、楊立娟、黃霄椿、張福浩、羅寧、

宋林霖、鄧希妍、劉星恒、王亞東、逄錦山、張媛、宋國訓、鄭艷君、杜白、陳志超、呂卓、楊鋼、

魏華、洪麗君、王平、陳玉輝、紀榮造、蔡躍華、肖聰聰、陳婉瑩、馬顏昕、董婷、高超、郭大勇、

周向明、胡紹武、俞長麗、王昀、于慶軍。

Ⅲ

GB/T44193—2024

全國一體化政務服務平臺一網通辦

基本要求

1范圍

本文件規(guī)定了全國一體化政務服務平臺一網通辦的框架、事項管理、服務優(yōu)化、服務渠道、服務流

程、公共支撐、安全保障、評估評測要求。

本文件適用于各地區(qū)、各部門開展政務服務一網通辦工作。

2規(guī)范性引用文件

下列文件中的內容通過文中的規(guī)范性引用而構成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

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GB/T33190—2016電子文件存儲與交換格式版式文檔

GB/T36112