酒店情境英語5

《飯店

英語》HotelEnglishHotelEnglish[Slang]What'sthemeaningof"Droptheball"?A把球丟掉B把球撿起來C沒有完成任務(wù)D完成任務(wù)UnitFiveCheckoutCheckoutIIntroductionWordsReferenceIntroductionCanyougivetheanswerstothem?1.Whatshouldthefrontcashierdowhentheguestscometosettletheirbills?2.Aftertheguestcheckedout,whatshouldthefrontcashierdo?3.Doyouthinkarudecashierwillaffectyourmood?Ifyoumeetsuchacashier,willyoucomplaintohis/herboss?ClassactivityWordReference:

departv.離開，啟程；a.逝世的departfor開往…；去往…；動(dòng)身去…departfrom離開；開出；從……出發(fā)departuren.離開；出發(fā)；違背laundryn.洗衣店，洗熨appreciatev.感激，賞識(shí)

eg:Ireallyappreciateyourhelp.

efficienta.有效率的，能干的inquirev.詢問，查究WordReference:

stressv.強(qiáng)調(diào)；n.強(qiáng)調(diào)，壓力attituden.態(tài)度，看法(towards)apta.有…傾向的，靈巧的(to)

eg,Peoplearemoreapttoseeksupportfromfamilyandfriends,whentheysuffer.incurv.招致incurhatred

結(jié)怨hereafterad.今后，從此以后TheHereafter

來世SweetHereafter

意外的春天FromHereafter

從此后

Asweallknow,checkingoutforguestsisthemostimportantdutythatthefrontcashierhas.Departingguestsespeciallyappreciateefficientcheck-outprocedures.Thecashier’sstationiswheretheguestsgotocheckoutandsettletheirbills.Introduction

Thusthecashiersarethelastmembersinthefrontofficetocomeintodirectcontactwiththeguests.

Ashasbeenrepeatedlystressed,firstandlastimpressioncarriesthemostweight.

Thelastisprobablyevenmoreimportant.Thatistheimpressionthattheguestscarryhomeandismostapttoremember.Itprobablyaffectstheirattitudeinlaterdiscussingtheserviceofthehotelwiththeirfriendsandbusinessassociates,andmaydecide

whether

theywillcometothehotelagainornot.

Apleasantgreetingwhentheguestscometosettletheirbillsisnecessary.Moreover,theeffectoffastandefficientserviceincheckingthemoutisobvious.Whenhandlingcheck-out,thecashiersaretrainedtoinquireabouteveryrecentcharge,whichmaybeunrecorded.Allchargesthataguestincursmustbeentered,orposted,onhisorheraccountsassoonaspossible.

Inadditiontothechargefortheguest’sroom,theremayalsobechargesresultingfromtheuseofthetelephone,thelaundryservice,therestaurant,theroomservice,and

soon.

Whentheguestagreesonthebill,heorshewillpayinthemannerofpre-stated,cashorcreditcard.Hereafter,thecashierwillkeeproomkeyandrelease“l(fā)eavingnotice”.Finally,leavinginformationshallberecordedinthecomputer.【知識(shí)鏈接】

在酒店使用信用卡結(jié)賬注意事項(xiàng)在酒店使用信用卡結(jié)賬退房(Checkout)時(shí)，酒店會(huì)列出所有費(fèi)用的清單，并在前面那張空白簽賬單上填上總金額，持卡人只要在單子上簽名，退房的手續(xù)就完成了。假如臨時(shí)決定不用信用卡或要換另一張卡來結(jié)賬時(shí)，一定要將前面刷的空白簽賬單要回撕毀，免得在外增加不必要的麻煩。如果酒店用電子清算系統(tǒng)結(jié)賬，英文叫ElectronicDataCapture。在酒店會(huì)遇到一種情況叫快速結(jié)賬，英文叫ExpressCheckOut。酒店多半會(huì)把顧客的每一筆消費(fèi)列在電腦上，如果顧客趕時(shí)間，不能到柜臺(tái)結(jié)賬，就可以按鍵表示要快速結(jié)賬，酒店會(huì)將顧客原先刷的那一張空白簽賬單上填上消費(fèi)總額，再把消費(fèi)明細(xì)表及簽賬單的存根一并交給顧客。CheckoutIiTopicextensionWordsandExpressionsListentothefollowingdialogues.Wordsandexpressions:

settlev.支付；定居；解決receiptn.收條；收據(jù)favorn.好意；關(guān)心；支持infavor對(duì)；偏向；贊同Eg,Noteveryonewasinfavorofthisbill.

cosmeticn.化妝品Whiskyn.威士忌plainfriedcalfribs清煎小牛排grilledlobster烤龍蝦miscalculationn.誤算；估錯(cuò)BellCaptain服務(wù)生領(lǐng)班shoulderbag背包c(diǎn)laimtag取物條,行李票breakablea.易碎的；n.易碎品cloakroom寄物處DialogueI

C:

Goodmorning,sir,canIhelpyou?G:

Goodmorning,Iwanttosettlemybill.C:

Yournameandroomnumber,please?G:

RossGellerfromroom1109.IITopicExtensionCheck-outProcedure

C---CashierG---GuestpairworkC:

Letmesee…YoucheckedinonWednesday.It’sFriday.That’stwodays.AmIright?G:

Yeah.C:

Haveyouusedanyhotelserviceduringyourstay?G:Yes.Imadealongdistancecallyesterdayandhadbreakfastatthecoffeeshopthismorning.C:

Ok.Wouldyoupleasewaitaminute?Iwillcheckwiththedepartmentconcerned.Here’syourbill,sir.Thatcomesto2,900Yuanintotal.TopicExtensionG:

Ok.MayIpaybyacreditcard?C:

Certainly.MayIhaveyourcard,please?G:

Hereyouare.C:

Wouldyousignyournamehere?G:

Ok.TopicExtensionC:

Thisisyourcardandyourreceipt.Pleasereturnyourroomkey.G:

Thankyou.Couldyoudomeafavor?Iwanttoleavemyluggageforanotherhour,becauseI’dliketobuysomecosmeticsnearby.C:

Yes.We’llkeepitforyou.G:

Thankyou.Seeyoulater.C：Seeyoulater.TopicExtensionDialogueIITopicExtensionMiscalculationoftheBill

C:

Goodmorning,sir.MayIhelpyou?G:

Icheckedoutherefifteenminutesago.ButwhenIgotbacktomyroom,Ifoundthattheremightbesomethingwrongwiththebill.C:

Oh.Yes?G:Ican’tunderstandthisbill,what’sthis300yuanfor?C:

Look,sir.220yuanforgrilledlobsterand80yuanforchickenG:Andwhat’sthisitemfor?C:

128yuanforplainfriedcalfribs.C---CashierG---GuestTopicExtensionG：Juststophere.Ididn’torderanyplainfriedcalfribs.Pleasebreakthebilldownforme.I’dliketogooverthebillmyself.(Checksitcarefully)Ididn’torderwhiskyeither.C:

(Checksthebill)I’mterriblysorry.I’vemiscalculatedthebillbyaddinganotherbilltoyours.G:

That’sallright.Ihopeitwon’thappenagain.DialogueIIITopicExtensionTakingtheLuggagedownbeforeCheckingoutBC---BellCaptainG---GuestB---Bellman

B：ThisisBellCaptain’sDesk.WhatcanIdoforyou?G:

I’mabouttocheckout.Couldyoucomeupandpickupmyluggage?B:

Ofcourse.MayIhaveyourRoomNumber?G:

Room1109.C:

Ok.1109.We’llsendabellmanrightaway.Pleasewaitinyourroom.G:

Ok.………..B:

Goodmorning,sir.I’vecomeforyourluggage.TopicExtensionG:

Thankyou.Couldyoutakethesesuitcasesforme?I’lltaketheshoulderbagandhandbagwithme.B:

Certainly.Thesetwosuitcases?G:Yes.B:

Isthereanythingvaluableorbreakableinthem?G:Yeah.There’sabottleofwhisky.B:

Thencouldyoutakeitoutofthesuitcase?I’mafraiditmightbreak.G:Itdoesn’tmatter.Youjusttakeit.TopicExtensionB:

I’mafraidwecan’tberesponsibleforanydamage.G:

Isee.B:

Thisisyourclaimtag.Iwillputyourstaffinthecloakroom.Bytheway,thecloakroomisopenuntil9p.m.G:Ok.Thanks.LuggageClaim

No.001045Name姓名

__________Date日期

__________RoomNo.房號(hào)

__________No.ofbags行李件數(shù)

_______________Dateofclaim提取日期

______________Guestsignature賓客簽名

_____________Handledby經(jīng)手人

_______________…………No.001045Datestored寄存日期

____RoomNo.房號(hào)

_______Name姓名

__________________No.ofBags寄存件數(shù)

_______________Handledby經(jīng)手人

______________

No.001045Name姓名

___MonicaGellerDate日期

____Oct.15RoomNo.房號(hào)__Room1089No.ofbags行李件數(shù)

Three(Twosuitcasesandahandbag)Dateofclaim提取日期__Oct.15____Guestsignature賓客簽名___MonicaGeller_____Handledby經(jīng)手人_LiHua__……………………No.001045Datestored寄存日期Oct.3RoomNo.房號(hào)_Room1089_Name姓名__MonicaGeller___No.ofBags寄存件數(shù)

Three(Twosuitcasesandahandbag)Handledby經(jīng)手人____LiuMin__LuggageClaimChoosethepropersentencesforthegivensituation.1服務(wù)員主動(dòng)提供服務(wù)時(shí)說_2猶豫不決時(shí)，你會(huì)說_3贊同對(duì)方時(shí)說__4服務(wù)員詢問你用餐時(shí)間時(shí)說__5感覺對(duì)方的提議妙極了__6不知對(duì)方有何事找你時(shí)___7感謝對(duì)方的善意幫助時(shí)說__8表示十分惋惜時(shí)，你會(huì)說__a.It’sverykindofyou.b.That’saterrificideac.Whenshallweexpectyou?d.Whatapity!e.Itsoundsgood.f.Letmesee…g.Whatisitgoingtobe?h.Hello.CheckupChoosetheprope