質(zhì)量技術(shù)問(wèn)題調(diào)查問(wèn)卷

質(zhì)量技術(shù)問(wèn)題調(diào)查問(wèn)卷尊敬的受訪者：您好！為了改進(jìn)我們的產(chǎn)品質(zhì)量和服務(wù)，我們向您發(fā)放了一份關(guān)于質(zhì)量技術(shù)問(wèn)題的調(diào)查問(wèn)卷，希望您能在忙碌的時(shí)間中抽出幾分鐘時(shí)間進(jìn)行填寫(xiě)，對(duì)我們的工作提出寶貴的意見(jiàn)和建議，以便我們更好地為您服務(wù)。調(diào)查結(jié)束后，我們將對(duì)所有受訪者的回答進(jìn)行匯總和分析，做到公正、客觀和透明。我們保證您的回答將受到保密，并嚴(yán)格控制問(wèn)卷調(diào)查數(shù)據(jù)的使用和保護(hù)。感謝您的支持和參與！一、基本情況1.您的性別：□男□女2.您的年齡：□18-25歲□26-35歲□36-45歲□46-55歲□56歲及以上3.您的職業(yè)：□企業(yè)管理者□職員□個(gè)體工商戶□學(xué)生□其他（請(qǐng)注明）_______________二、產(chǎn)品質(zhì)量問(wèn)題1.您是否曾經(jīng)購(gòu)買(mǎi)過(guò)我們的產(chǎn)品？□是□否2.如果您已購(gòu)買(mǎi)我們的產(chǎn)品，請(qǐng)?jiān)u價(jià)下列問(wèn)題：（1）產(chǎn)品的外觀質(zhì)量□非常滿意□滿意□一般□不滿意□非常不滿意（2）產(chǎn)品的功能性能□非常滿意□滿意□一般□不滿意□非常不滿意（3）產(chǎn)品的使用壽命□非常滿意□滿意□一般□不滿意□非常不滿意3.如果您遇到過(guò)產(chǎn)品的質(zhì)量問(wèn)題，是否及時(shí)通過(guò)客服渠道解決了？□是□否4.如果您購(gòu)買(mǎi)的產(chǎn)品存在質(zhì)量問(wèn)題，您對(duì)我們的售后服務(wù)是否滿意？□非常滿意□滿意□一般□不滿意□非常不滿意5.如果您認(rèn)為我們的產(chǎn)品存在顯著質(zhì)量問(wèn)題，請(qǐng)您提出寶貴意見(jiàn)和建議：__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________三、服務(wù)質(zhì)量問(wèn)題1.在您購(gòu)買(mǎi)產(chǎn)品的過(guò)程中，您是否得到了及時(shí)準(zhǔn)確的服務(wù)？□是□否2.如果您遇到問(wèn)題，您是否能夠順利地聯(lián)系到我們的客服人員？□是□否3.您對(duì)我們的客服人員的服務(wù)態(tài)度和專(zhuān)業(yè)水平是否滿意？□非常滿意□滿意□一般□不滿意□非常不滿意4.如果您認(rèn)為我們的服務(wù)出現(xiàn)顯著問(wèn)題，請(qǐng)您提出寶貴意見(jiàn)和建議：__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________四、技術(shù)問(wèn)題1.如果您在使用我們的產(chǎn)品時(shí)遇到了技術(shù)上的問(wèn)題，您是否能夠得到及時(shí)有效的技術(shù)支持？□是□否2.您對(duì)我們的技術(shù)支持人員的服務(wù)態(tài)度和技術(shù)水平是否滿意？□非常滿意□滿意□一般□不滿意□非常不滿意3.如果您認(rèn)為我們的技術(shù)支持存在顯著問(wèn)題，請(qǐng)您提出寶貴意見(jiàn)和建議：_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________五、總體評(píng)價(jià)1.您對(duì)我們的產(chǎn)品和服務(wù)總體印象如何？□非常好□好□一般□差□非常差2.您愿意繼續(xù)購(gòu)買(mǎi)我們的產(chǎn)品和服務(wù)嗎？□愿意□不愿意3.如果您究竟有什么其他的想法或建議，請(qǐng)?jiān)谙旅鎸?xiě)下您感受及意見(jiàn)：_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________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