Lesson16--20

1、Lesson 16-20I Shipping instructions:FOB free on board(裝運(yùn)港船上交貨) FCA free carrier(貨交承運(yùn)人) FAS (free alongside ship)-船邊交貨價(jià)Lesson 16 Shipping Instruction and Advices1方式上 ：第一，F(xiàn)CA的交貨點(diǎn)不與運(yùn)輸工具相聯(lián)，它的交貨點(diǎn)是空運(yùn)承運(yùn)人在飛機(jī)場接受貨物的地點(diǎn)。 第二，F(xiàn)CA賣方負(fù)責(zé)安排航空運(yùn)輸，而FOB條件下，安排運(yùn)輸是賣方的額外義務(wù)。 II. FCA和 FOB的區(qū)別II. FCA和 FOB的區(qū)別第三，F(xiàn)CA的航運(yùn)提單不具有物權(quán)憑證的性質(zhì)。

2、它是承運(yùn)人或代理人所簽發(fā)的貨物收據(jù)，是托運(yùn)人與承運(yùn)人之間運(yùn)輸合同的證明。收貨人在目的地不是憑航空貨運(yùn)單提貨，而是憑航空公司的提貨通知單提貨 2、地點(diǎn)上 1、風(fēng)險(xiǎn)劃分界限不同 FOB是船舷 FCA 是承運(yùn)人為止 2、FCA 適合包括多失式聯(lián)運(yùn)在內(nèi)的各種運(yùn)輸方式.FOB只適合船運(yùn) 3、總結(jié)如下：1.風(fēng)險(xiǎn)轉(zhuǎn)移界限不同：FOB的風(fēng)險(xiǎn)轉(zhuǎn)移界限在貨物運(yùn)過裝運(yùn)港船舷 FCA的風(fēng)險(xiǎn)轉(zhuǎn)移界限在貨加承運(yùn)人處置時(shí)起2.交貨地點(diǎn)不同： FOB在裝運(yùn)港口 FCA在出口國內(nèi)地、港口 3.適用的運(yùn)輸方式不同： FOB適合水上運(yùn)輸 FCA適合任何運(yùn)輸方式 III. Layout of letterThe informatio

3、n is neutraldirect plan or approachUseful words & expressions S.S =steamship, m / v =motor vesselSteamer, forwarder, mark, shipping mark, carton, initial, Estimated time of dispatch (ETD)Estimated time of arrival (ETA)Take delivery, packing list, insurance policy, survey reportIV. Keys to ExercisesI

4、. Choose the best answer:15 d d b d c 610 c b d d a 1115 d d b b dII. Put the following into Chinese(see the reference)Lesson 17 InsuranceI. Information is neutral-direct plan or approachII. General insurance1.coverage-home contents, motor vehicle, income2. Personal accidenttravel ,life insurance,3.

5、 Marine insurance-all risks coverage (全險(xiǎn)）General coverage (共同海損）With Particular average (WPA) 單獨(dú)海損險(xiǎn)/水漬險(xiǎn)3. Marine insurance-all4. Free of Particular Average (FPA) 無單獨(dú)海損險(xiǎn)/平安險(xiǎn)5. WAR RISK 戰(zhàn)爭險(xiǎn)/兵險(xiǎn)6. Inherent Vice 內(nèi)在缺陷7. WAREHOUE-TO-WAREHOUSE protection倉庫至倉庫保險(xiǎn)條款I(lǐng)II. Useful Words & PhrasesBasic risks, speci

6、al risks, premium, breakage, extra, Franchise, insure, cover, General Additional Risks:(Theft, Pilferage and Non-Delivery Risk, TPND)(FWRD, Fresh Water and Rain Damage Risk)(Leakage Risk, Shortage Risk)(Intermixture and Contamination Risk)(Clash and Breakage Risk, Taint of Odor Risk)IV. Keys to Exer

7、cises I. Choose the best answer15 b b b d a 610 a b a d a II. Put the following into English(See the reference)Lesson 18 ComplaintsI. Information is negative-direct plan or approachII. A suggested Customer Complaint ProcedureProvide customer with the opportunity to complain,2. Give customers your fu

8、ll and undivided Attention,3. Listen completely,1.4. Ask the key question: “what else”5. Agree that a problem exists, never disagree orargue,6. apologize,7. Resolve the complaint;8.Thank the customer for bringing the complaint to your attention.III. Handling ComplaintsI) Unjustified complaints (無理投訴

9、）1. attitude, 2. tips-tell the customer that you have received his/her complaint,-tell the customer politely that the complaint or claim is not justified.-explain why you are not responsible fro the problem.-be helpful in offering assistance or suggestion-when possible, be cooperative in compromise

10、or partial adjustments.III. Handling ComplaintsII) Justified complaintsPAIR-placate, attend, investigate, and resolveFive-step method-listen-open-minded-respond-show concern and empathy-decide on action-take action-act promptly-follow upIV. Keys to ExercisesI. Choose the best answer15 c d a c d 610

11、c d c d b 1115 b b d d a II. Put the following into English(See the reference)Lesson 19-20 ClaimI. information-positive-direct plan or approachII. Information-negative-indirect plan or approachIII. Useful words & expressionsShort-weight, evidence, inspection bureau, improper packing, register, settl

12、ement, look into, handle, overlook, upcoming, credit, adjustmentIV. Useful information1. Complaining and replying2. Problems3. Remedies and suggestions4.Investigation 5. Apologies6. Rejection of complaints7. Warning and legal actionV. Keys to ExercisesLesson 19I. Choose the best answer15 b a a a b d

13、 610 d d a d c 1115 c b a a cLesson 20I. Choose the best answer15 b c c b b 610 a c a b d 1115 a c c d cVI. Keys to April 2009一、單項(xiàng)選擇15 C B A C A 610 D D C D B 1115 A C D B C 1620 A C B C D二、填空題21.for 22. reference 23.amend 24. favor.by25. in26.in 27. without 28. fromat 29.to.for 30. of31. by 32. wit

14、hfor 33. to 34.of 35. on 36. by 37. with 38. of 39. on / upon 40. for 41. for三、英漢翻譯42. 我們真誠地希望質(zhì)量與合同中規(guī)定的一致。43. 至于短缺的貨物,我們建議你們在下一次交貨中補(bǔ)上.44. 就我所知如果貨物在此港口轉(zhuǎn)運(yùn),會有偷盜及貨損的風(fēng)險(xiǎn).45.由于保費(fèi)因保險(xiǎn)范圍不同而不同,因此如需增加保險(xiǎn)類別,額外的保險(xiǎn)費(fèi)由買方負(fù)擔(dān).46. 由于裝運(yùn)耽擱,買方敦促賣方作出解釋.三、英漢翻譯47. 我們已經(jīng)在海河號輪船上定了貨艙.航程一般為三周.48. 經(jīng)與銀行核查,我們得知你方信用證還未到達(dá).49. 只要我們的客戶能履行

15、其義務(wù),我們將繼續(xù)向他們提供信貨.50. 你會發(fā)現(xiàn)我們的報(bào)價(jià)比你從別處得的要優(yōu)惠.51. 由于你方發(fā)錯(cuò)貨,我們只能要求你們將我們的定貨發(fā)來.四、漢英翻譯52. They can not accept any fresh orders because of heavy commitments.53. Our price is a little bit higher, but the quality of our products is better.54. The buyer suggested D/A as the terms of payment, but the seller was un

16、willing to make any exception.四、漢英翻譯55. The bill of lading should be marked with “freight prepaid”.56. Usually , it is cheaper to have the goods sent by sea than by railway.五、撰寫英文書信Dear sirs, Thank you very much for your quotation and samples of March 21. We have carefully studied your quotation. We

17、 appreciate the high quality of your products, but your prices are much higher that those offered by other suppliers for the products of the same quality. Regretfully, we have no alternative but to五、撰寫英文書信Decline your quotation and meet our requirements elsewhere. We are regular buyers of these arti

18、cles and we shall invite your quotations in the future. Yours faithfully,VI. Keys to April 2010一、單項(xiàng)選擇15 D C C D A 610 B A B A C 1115 A B C D D 1620 A D D D A 二、填空題21. extend 22. against 23. place 24. freight 25. on26. at 27. for 28. with 29. in for 30. onof31. withfor 32. to 33. forin 34. intowith 3

19、5. towith 36. from 37. down 38. in 39.to三、英漢翻譯40. 因我廠目前接以大量的訂單，因此我們很遺憾不能接收你方的訂單。41.有關(guān)我方的信用狀況的任何信息,你方可以聯(lián)系中國銀行,北京支行。42. 這是一個(gè)技術(shù)性的問題,我方會竭誠為您聯(lián)系技術(shù)部.43.我方非常榮幸與你方建立貿(mào)易往來。我們的努力是值得的，長時(shí)間的協(xié)商有利于我們的貿(mào)易。三、英漢翻譯44.收到相關(guān)資料以后,我們會及時(shí)告知貴方感興趣的產(chǎn)品。45.由于原材料價(jià)格上漲, 我方恐怕也要相應(yīng)地調(diào)整產(chǎn)品價(jià)格。46. 你方若能把價(jià)格降到2150港幣,也許能成交。47.按照你方不遲于11月20日中午答復(fù)的要求，

20、我方給出以下的報(bào)盤。48.鑒于目前我方現(xiàn)金儲備有限，再占用3至4個(gè)月的資金會給我方的業(yè)務(wù)帶來問題。49. 我方負(fù)責(zé)更換受損貨物。四、漢英翻譯50. We sincerely hope that the quality is in conformity with the contract stipulations.51. Goods inspection shall be completed one month after the arrival of goods.52. In case the goods are transshipped, we should have to overpay the freight.四、漢英翻譯53. Establishing the letter of credit will increase the cost of import.54. We shall appreciate it very