酒店英語—英語培訓(xùn)資料

酒店英語FD接待英語培訓(xùn)資料A：Check in with already booked guestR:Good afternoon , sir . Welcome to JUVA JIAXI Hotel . May I help you ? 早上好，先生。歡迎光臨巨華嘉禧酒店，請問有什么可以幫您G: Yes. I booked a room one week ago .是的，我一周前預(yù)定了一間房R:May I have your name please , sir ?先生，請問您怎么稱呼G:John Smith.喬.史密斯R:Just a moment , sir . While I have found your resvation .Mr. Smith. A business king bed room for 2days. The room rate is 486RMB per night .Is that right ?先生，請稍等，我已在系統(tǒng)中找到您的預(yù)定，您預(yù)訂了一間商務(wù)大床房，預(yù)計住2晚，房價是486RMB，請問您的預(yù)定信息正確嗎？ G:Thats it .是的R: May I see your passport , please ? Thank you ,sir. This is the registration card , incloud your room number and room rate ，please check it ，if it no problem ，please sign your name here.我能用一下您的護(hù)照嗎？這是您的入住登記單，上面有您的房號以及房價，請您確認(rèn)。如果沒有問題，請您在這里簽字.G:OK，no problem.R：We need XXXRMB as a deposit ，how would you like to pay ，cash or credit card？我們需要收取XXX人民幣幣作為押金，請問您是使用現(xiàn)金還是信用卡支付？G：Cash / Credit Card?，F(xiàn)金或者刷卡R:OK . Now everything is in order . Mr. Smith . Your room number is 906. Its on the 9th floor.The breakfast on 1st floor from 6:30 to 10:00. Here is your key card with all the information on your booking,is there anything I can do for you？史米斯先生.您的入住已幫您辦理完成.您的房間號碼是906.房間在9樓.早餐在1樓，從6:30到10:00.這是您的房卡，您預(yù)定的信息都已包含在內(nèi)，請問還有什么我可以為您服務(wù)的嗎？G:Yes, Ill keep it with care , thank you .好的，我會妥善保管的，謝謝你R:I hope you enjoy yours stay with us.祝您入住愉快B：Check in with no booking guest C:Good afternoon, madam. Can I help you?下午好，女士。請問有什么可以為您服務(wù)？G:Good afternoon, I want a single /twin room, please .下午好，我需要一間單人/雙人房。R:Have you made a reservation?請問您有預(yù)定嗎？G:No, I havent.沒預(yù)定R:How long do you want to stay?請問您預(yù)計住幾天？G:Three days.三天R:Ill see what we have, madam. We can offer you a Deluxe/Business/Executive king bed room The room rate is xxx RMB per night.The room rate incloud 1 BBF,Is that ok？女士，我需要在系統(tǒng)中查詢一下我們現(xiàn)在有什么房型。我們可以為您提供豪華/商務(wù)/行政大床房，房價是XXX人民幣，該房價包含一份早餐，請問可以嗎？G:Fine.好的R:May I see your passport?我可以用下您的護(hù)照嗎？G:Of course. Here you are.可以，給你R:Thank you. Madam. This is the registration card , incloud your room number and room rate ，please check it ，if it no problem ，please sign your name here.謝謝您女士，這是您的入住登記單，上面有您的房號以及房價，請您確認(rèn)。如果沒有問題，請您在這里簽字.G：OK好的R:We need XXXRMB as a deposit ，how would you like to pay ，cash or credit card？我們需要收取XXX人民幣幣作為押金，請問您是使用現(xiàn)金還是信用卡支付？G：Cash / Credit Card?，F(xiàn)金或者刷卡R:OK . Now everything is in order . Your room number is XXX. Its on the Xth floor.The breakfast on 1st floor from 6:30 to 10:00. Here is your key card ,Is there anything I can do for you？您的入住已幫您辦理完成.您的房間號碼是XXX.房間在X樓.早餐在1樓，從6:30到10:00.這是您的房卡，請問還有什么我可以為您服務(wù)的嗎？G:Yes, Ill keep it with care , thank you .好的，我會妥善保管的，謝謝你R:I hope you enjoy yours stay with us.祝您入住愉快C：Check outR:Good morning.madam/sir. Can I help you?上午好，女士/先生。請問有什么需要幫忙嗎？G:Yes. I would like to check out 是的，我需要退房.R:Please show your room key and deposit receipt?請出示您的房卡及押金單G:Here you are.R:Thanks Sir, May I know your name and your room number, please ?謝謝，先生。請您告訴我您的名字及房號。G:Name XXX, Room number 1108.名字是XXX,房號是XXX.R:All right. Mr.XXX。 You totally spend XXX RMB，Here is your bill. please check it ，if it no problem , please sign name here.好的，先生。這是您的賬單，您一共消費了XXX人民幣,請您確認(rèn)賬單，如果沒有問題請您在這里簽字。G:It ok.沒問題R:How would you like to pay, Mr. Black , in cash or by credit card ?請問您怎么支付賬單，現(xiàn)金還是刷卡？G:In cash. Here is the money.用現(xiàn)金結(jié)R:Thank you, Mr.XXX.I get you XXXRMB.Do you need invoice and folio？謝謝，我們收到您XXX元的人民幣。請問您需要發(fā)票及賬單嗎？G：No，thanks.不用了，謝謝R：Now everything is in