職場商務(wù)英語口語(十分全面).doc

1.閑談（small talk），并不是漫無目的地聊天，而是為了正式會談而打破僵局（break the ice）的一種談話方式。 Hey, its such a lovely day isnt it? 今天天氣不錯哦。 How do you like Beijing so far? 你覺得北京怎么樣？ Lets get down to business, shall we? 讓我們開始談?wù)掳伞?. 如果上班遲到了，怎么辦呢？首先要端正態(tài)度，向主管或者老板誠懇地道歉。之后再解釋遲到的原因。 Im awfully sorry. 我真的非常抱歉。 May I offer my profoundest apologies? 向您表達我最誠懇的歉意。 I got stuck in traffic. 我路上堵車了。 I was tied up with some urgent business. 我剛才有點急事。房間預(yù)訂 3.很多時候為了保成工作，人們出差前都是要打電話預(yù)訂賓館房間的，本期節(jié)目就讓大家了解一下如何進行房間預(yù)訂（room reservation）。Id like to reserve a single room for three nights from March 5. 我想在三月五日訂一個單人房間，住三天。 I want to take the one with a front view. 我想要一個朝陽的房間。 Id like a quiet room away from the street. 我想要個不臨街的安靜房間。 Ok, Ill take it. 好吧，我就訂這個房間了。飯店入住 出差期間，如果已經(jīng)進行房間預(yù)訂（room reservation）了，就可以入住你的飯店了（hotel check in）。這里需要注意很多細節(jié)詞匯，和習(xí)慣禮節(jié)。Key cards 房門卡 Breakfast included 含早餐 The porter will take your bag up to room. 工作人員會幫你把行李放到房間里。道別生活中和朋友說再見一般都是很隨意的 see you, bye等等。但是職場上我們需要作一定的解釋再離開。Well, I have an appointment now. I think I have to go. 我還有約好的事情，得走了。 I guess Id better go now. Its getting late. 太晚了，我想我得走了。 Im in quite hurry too, so see you later. 我也有點事情，回頭見。 Were so sorry that you have to leave. Well, take care of yourself. 你要走了真是太遺憾啦，那么多保重吧。身處職場的我們會議是肯定少不了的了。如果你可以主持一次會議呢，就一定要抓住這個機會，在老板面前好好秀一下自己的英語哦。那么今天為大家?guī)淼闹鞒謺h可以用到的英語。 I would like to express my welcome to all of you. 歡迎大家的到來。 Get going, shall we? 咱們開始吧。 Lets welcome Mr. Smith to say something about this issue. 讓我們歡迎史密斯先生就這個問題談?wù)劙伞?I think weve done the consensus. Thanks for your participation. 我想我們已經(jīng)達成共識了，感謝大家的參與。有時候要辭職面對一起工作很久的同事或者老板，是很難說出口的。那么本期節(jié)目教大家如何表達我要辭職、我要離開。注意哦，辭職一定要提前打招呼，不要說走就走，要給別人留出時間找人補充你的空位。 Its really hard for me to say that Ive got a new position at another company. 這的確很難開口，但我在別的公司找到了新的職位了。 Ive been trying hard, but I dont think Im up to the job. So here is my resignation. 我已經(jīng)很努力了，但我仍然覺得不能勝任這份工作，這是我的辭職信。 Sorry for quitting at this time, but Ive decided to study abroad. 很抱歉這個時候提出辭職，但我已經(jīng)決定要出國留學(xué)了。 I think its about time for me to leave. Heres my resignation. 我認為是時候離開了，這是我的辭職信。辭職 表示感謝 每個人都可能會遇到辭職的情況，但是，離開原公司的時候，不要忘了向你的同事或者老板表達感謝，不要過河拆橋哦。當然也不要顯得過于留戀，點到為止。 I really appreciate the opportunities you gave me and I learned a lot from that. 真的很感謝您為我提供的機會，我學(xué)到了很多東西。 Thanks for your help. I do like the company and the people I worked with. 謝謝你對我的幫助，我真的很喜歡這家公司和我的同事們。 I was really happy here. Youre always been great to me. Thank you all. 我在這兒過得很愉快，你們一直都對我很好，謝謝大家。 I gain a lot of experience here. 我在這兒得到了很多經(jīng)驗。職場英語送禮物A surprise for you. Hope youll like it. 給你驚喜哦，希望你會喜歡。 Heres a souvenir for you. I bought from Beijing. 給你個紀念品，這可是我從北京帶來的哦。 Wow, is it really for me? Its just what I want. 這真的是送給我的嗎？我一直想要這個呢。 Thats so nice of you. Shall I open it? 你太好啦，我能打開看看嗎？1. 如何招攬顧客一般程序：招呼問候?qū)ふ蚁嚓P(guān)話題理出商談頭緒。所以，打招呼很重要，無論顧客有沒有表現(xiàn)購買意愿，您都應(yīng)該上前問候一句：“What can I do for you?”或“May I help you?”，也可說：“Can I be of any assistance?”，如果是熟客，可簡單說聲：“Good afternoon, madam, something for you?” 2. 如何給客人菜單 餐廳里，引領(lǐng)顧客落座后通常遞上菜單“Good evening, sir. Here is the dinner menu”捎待一會，再詢問“May I take your order ?”（您要來點什么？） 職場上的交往，很多時候，認識就比不認識強，怎樣才算是認識了呢？大家可能首先想到互通姓名，今天的節(jié)目就是告訴大家如何禮貌的詢問他人的姓名。 What name shall I say? 您怎么稱呼？ May I have your name please? 能告訴我您的名字嗎？ Im sorry. I didnt catch your name. 不好意思，我沒記住你您的名字。（言下之意，請把名字再告訴我一遍。） Are you Mr. White. Hi Im Kiele from ABC Company. Let me introduce a friend of mine. 您是懷特先生嗎？我是ABC公司的kiele，請允許我為您介紹我的一個朋友。工作當中，很容易碰到需要打斷別人的情形。比如向你的老板交代工作的時候剛好他在談別的事情，那么如何做到既不耽誤工作，又不會使被打斷的人不高興呢？Im sorry, but may I interrupt you a few seconds? （很抱歉，我能打斷您一下么？） If you dont mind, may I say a word here? （如果您不介意的話，我想在這兒說上一句。） Excuse me for interrupting you. （對不起打斷您說話了。） Just a moment please, I want to say something about the issue. （稍等下好嗎？我想就這個問題說明一下。）在辦公室接電話，可能是大家每天都要做的事情?？墒怯行┤舜蚱痣娫拋砭袜┼┎恍荨]完沒了地說，這時候你就應(yīng)當客氣地跟他說，我要掛電話了。 Sorry, but Id better to hang up now. I have to get back to work. （不好意思，我想我要掛電話回去工作了。） Im quite busy at the moment, could you call back later? （能晚點打來嗎？我現(xiàn)在有點忙。） Its getting late. Shall we talk about this tomorrow? （很晚啦已經(jīng)，要不我們明天再說。） I wont keep you any longer. （我不耽誤你時間了。）大家是不是都有過約客戶吃飯的經(jīng)歷呢？是不是覺得面對外籍客戶不知如何開口呢？首先要不能貿(mào)然地上來就說：“一起吃個飯吧？”，而是應(yīng)該禮貌低問別人是否有空 I wonder if you have time this evening? 我想知道您今晚是否有空？ Would you be interested in dinner with me ? 今晚能請您吃個飯嗎？ Which kind of restaurant do you prefer, Chinese or Western? 您喜歡去中餐廳還是西餐廳呢？ Ill pick you up at 7:00 pm, if its ok with you. 如果合適的話，我晚上7點去接您。自我介紹工作經(jīng)歷 自我介紹可能是我們從學(xué)生時期就需要準備的一段話了，并且現(xiàn)在無論是面試或者研討會都有可能會用到的。所以今天我們就來分享一下，如何自我介紹工作經(jīng)歷。 Ive been working in ABC company for the past two years as a computer engineer. 我在ABC公司當了兩年的計算機工程師。 Ive just graduated from ABC University. 我是剛從ABC大學(xué)畢業(yè)的畢業(yè)生。 I was an accounting trainee and eventually become a manager. 我最初是從當見習(xí)會計起步的，后來成為了一名經(jīng)理。 My major is computer. I went in for the development of software after graduation. 我學(xué)的是計算機專業(yè)，畢業(yè)后從事計算軟件開發(fā)的工作。自我介紹優(yōu)點 上期節(jié)目中我們說到了如何自我介紹工作經(jīng)歷，那么本期節(jié)目，讓我們看一下如何介紹自己的優(yōu)點，將自己的才華展現(xiàn)給你的主管或同事。 I am willing to work under pressure. 我樂于在壓力下工作。 Im a full of energetic and fashion-minded person. 我是一個精力充沛、思維新穎的人。 I have the ability to work well with others. 我能夠很好的與他人工作。（具有團隊精神） Be willing to learn and progress, and have good analytical capability. 樂于不斷學(xué)習(xí)進取，并具有很好的分析能力。面試是求職過程中的一道門檻，可以說是相當重要的。面試中的問題常常會讓人摸不清頭腦，下面就介紹一些常見的面試問題。 Why are you interested in our company? 你對我公司的哪方面感興趣。 What kinds of positions do you want? 你想要一個什么樣的職位。 What interests you the most about this job? 這份工作最吸引你的是什么呢？ Why do you think you are qualified for this position? 你認為自己有何優(yōu)勢能爭取到這份工作？常見面試問題（二）上期節(jié)目我們說到了面試的重要性，那么，我們?nèi)耘f繼續(xù)這個話題，來說說常見的面試問題。 What kind of person do you like to work with? 你喜歡和什么樣的人共事呢？ Would you mind working overtime? 你介意加班么？ Whats your salary requirement? 你能接受什么樣的薪水？ Would you mind going out for business trips? 你愿意出差么？職場上的接待和約見都需要事先預(yù)約，很少有臨時的會面，因為這樣會對雙方造成不便。并且你的不請自來很有可能為他人留下不好的印象。接下來就讓我們看一下如何來安排或者預(yù)約一個約會。 Id like to make an appointment to see Mr. Green on Wednesday. 我想與格林先生約在周三見面。 I want to change this appointment from Thursday to Friday, if its possible. 如果可能的話，我想把約會時間由周四改為周五。 What time will you be convenient? 您什么時候有空呢？ Yes, Im available on Friday. 恩，我周五有空。談判是一種技巧，當然更需要溝通。遇到矛盾或者雙方意見不一致的時候如何來表達自己的觀點或立場呢。I think the price is a little high. Cant you reduce it? 我覺得價格有些高，能不能降低一些呢？ The more time we waste, the less likely we will come up with anything. 我們浪費的時間越多，成功的機會就越少。 Isnt there any room for negotiation? 難道沒有商量的余地了嗎？ We are here to solve problems. 我們是來解決問題的。談判中間休息 商務(wù)談判，有時候由于雙方業(yè)務(wù)的規(guī)模很大，會議時間也會很久，那么談判過程中，人的體力腦力都受到極大挑戰(zhàn)。如何適時提出休息，本期節(jié)目將為您解答。 Shall we talk about this tomorrow, for we need more details at this point. 我們明天再討論這個問題吧，因為我們在這一點上還需要更多詳細資料。 Its been a long time. I think we need a break. 這會已經(jīng)開了很長時間了，讓我們休息一下吧。 May I suggest that we continue tomorrow? 我能否建議我們明天繼續(xù)呢？ Lets dismiss and return in two hours, shall we? 現(xiàn)在休會，兩個小時候回來繼續(xù)。你期望什么樣的薪金 面試的時候，你期望什么樣的薪水是一個很常被問到的問題，同時也是很難回答的一個問題。不過只要注意一個原則，就是盡量避免正面回答這個問題，讓對方透露薪金標準就好了。 I wont mind if I start with a low salary, for Im a fresh graduates and dont have much experience. 我不介意薪水低一點，因為我是應(yīng)屆畢業(yè)生，并且沒有什么經(jīng)驗。 If I can be sure that there will be a good chance to advance in this company, I dont think salary is a problem. 如果在這個公司能有好的發(fā)展的話，我不認為薪水是問題。 I am making RMB 3,000 at present, so I expect not less than that. 我現(xiàn)在的薪金是3000元，所以我希望這里的待遇能高于此數(shù)。 I believe that you have a standard for starting salary. 我想你們一定有一個起薪標準的。每個人都希望自己做的都是喜歡或者擅長的事情，但如果事實正相反呢？那是否應(yīng)當考慮改變一下現(xiàn)狀呢？向你的老板提出調(diào)換工作的請求吧。 Id like to ask you for a transfer. 我請求調(diào)換工作。 You know, my major is accounting, but now Im working in the marketing department in the company. 我是學(xué)會計專業(yè)的，但是現(xiàn)在卻在公司的市場部門工作。 To be frank, I dont like this job. Im afraid Ill amount to nothing if I keep on working like this. 老實說，我并不喜歡這份工作，如果繼續(xù)做下去的話我認為前途渺茫。 I think I can do better if I can have the transfer to the financial department. 如果可以調(diào)去財務(wù)部門的話，我認為我可以做的更好。向幫助過你的人表達感謝可能是很簡單的一句話，但是會為你帶來良好的人際關(guān)系哦。因此，怎樣在接受幫助之后表達感謝就顯得尤為重要了。 Thanks a million. I really appreciate it. 萬分感謝，真的是幫了我大忙啦。 I really appreciate what youve done for me these days. 我真的很感激這些天來你對我的幫助。 Its very kind of you to help me. 你能幫助我真是太好了。 I really dont know what I would have done without your help. 真不知道沒有你的幫助我該怎么辦。上期節(jié)目我們將到了表示感謝雖然是舉手之勞，但卻會使你獲益匪淺。那么今天就讓我們看看表示感謝還有哪些說法。 I cant tell you how grateful I am. How can I thank you enough. 我都不知道該如何感謝你才好了。 Youve been so helpful. 你可真是幫大忙了。 Im very much obliged to you for your gracious hospitality. 感謝您的熱情款待。 時尚白領(lǐng)口語100句1.Im an office worker. 我是上班族。2.I work for the government. 我在政府機關(guān)做事。 3.Im happy to meet you. 很高興見到你。 4.I like your sense of humor. 我喜歡你的幽默感。 5.Im glad to see you again. 很高興再次見到你。 6.Ill call you. 我會打電話給你。 7.I feel like sleeping/ taking a walk. 我想睡/散步。 8.I want something to eat. 我想吃點東西。 9.I need your help. 我需要你的幫助。 10.I would like to talk to you for a minute. 我想和你談一下。 11.I have a lot of problems. 我有很多問題。 12.I hope our dreams come true. 我希望我們的夢想成真。 13.Im looking forward to seeing you. 我期望見到你。 14.Im supposed to go on a diet / get a raise. 我應(yīng)該節(jié)食/漲工資。 15.I heard that youre getting married. Congratulations.聽說你要結(jié)婚了，恭喜！ 16.I see what your mean. 我了解你的意思。 17.I cant do this. 我不能這么做。 18.Let me explain why I was late. 讓我解釋遲到的理由。 19.Lets have a beer or something. 咱們喝點啤酒什么的。 20.Where is your office? 你們的辦公室在哪？ 21.What is your plan? 你的計劃是什么？ 22.When is the store closing? 這家店什么時候結(jié)束營業(yè)？ 23.Are you sure you can come by at nine? 你肯定你九點能來嗎？ 24.Am I allowed to stay out past 10? 我可以十點過后再回家嗎？ 25.The meeting was scheduled for two hours, but it is now over yet. 會議原定了兩個小時，不過現(xiàn)在已經(jīng)結(jié)束。 26.Toms birthday is this week. 湯姆的生日就在這個星期。 27.Would you care to see it/ sit down for a while? 你要不要看/坐一會呢？ 28.Can you cover for me on Friday/help me/ tell me how to get there? 星期五能不能請你替我個班/你能幫我嗎/你能告訴我到那里怎么走嗎？ 29.Could you do me a big favor? 能否請你幫我個忙？ 30.He is crazy about Crazy English. 他對瘋狂英語很著迷。 31.Can you imagine how much he paid for that car?你能想象他買那車花了多少錢嗎？ 32.Can you believe that I bought a TV for $25? 33.Did you know he was having an affair/cheating on his wife? 你知道他有外遇了嗎？/欺騙他的妻子嗎？ 34.Did you hear about the new project? 你知道那個新項目嗎？ 35.Do you realize that all of these shirts are half off? 你知道這些襯衫都賣半價了嗎？ 36.Are you mind if I take tomorrow off? 你介意我明天請假嗎？ 37.I enjoy working with you very much. 我很喜歡和你一起工作。 38.Did you know that Stone ended up marrying his secretary? 你知道嗎？斯通最終和他的秘書結(jié)婚了。 39.Lets get together for lunch. 讓我們一起吃頓午餐吧。 40.How did you do on your test?你這次考試的結(jié)果如何？ 41.Do you think you can come? 你認為你能來嗎？ 42.How was your weekend ? 你周末過得怎么樣？ 43.Here is my card. 這是我的名片。 44.He is used to eating out all the time. 他已經(jīng)習(xí)慣在外面吃飯了。 45.Im getting a new computer for birthday present. 我得到一臺電腦作生日禮物。 46.Have you ever driven a BMW? 你有沒有開過“寶馬”？ 47.How about if we go tomorrow instead? 我們改成明天去怎么樣？ 48.How do you like Hong Kong? 你喜歡香港嗎？ 49.How do you want your steak? 你的牛排要幾分熟？ 50.How did the game turn out? 球賽結(jié)果如何？ 51.How did Mary make all of her money? 瑪麗所有的錢是怎么賺到的？ 52.How was your date? 你的約會怎么樣？ 53.How are you doing with your new boss? 你跟你的新上司處得如何？ 54.How should I tell him the bad news? 我該如何告訴他這個壞消息？ 55.How much money did you make?你賺了多少錢？ 56.How much does it cost to go abroad? 出國要多少錢？ 57.How long will it take to get to your house? 到你家要多久？ 58.How long have you been here?你在這里多久了？ 59.How nice/pretty/cold/funny/stupid/boring/interesting. 60.How about going out for dinner? 出去吃晚餐如何？61.Im sorry that you didnt get the job. 很遺憾，你沒有得到那份工作。 62.Im afraid that its not going to work out. 我恐怕這事不會成的。 63.I guess I could come over. 我想我能來。 64.Is it okay to smoke in the office? 在辦公室里抽煙可以嗎？ 65.It was kind of exciting. 有點剌激。 66.I know what you want. 我知道你想要什么。 67.Is that why you dont want to go home? 這就是你不想回家的原因嗎？ 68.Im sure we can get you a great / good deal. 我很肯定我們可以幫你做成一筆好交易。 69.Would you help me with the report? 你愿意幫我寫報告嗎？ 70.I didnt know he was the richest person in the world.我不知道他是世界上最有錢的人。 71.Ill have to ask my boss/wife first.我必須先問一下我的老板/老婆。 72.I take it you dont agree. 這么說來，我認為你是不同意。 73.I tried losing weight, but nothing worked. 我曾試著減肥，但是毫無效果。 74.It doesnt make any sense to get up so early.那么早起來沒有任何意義。 75.It took years of hard work to speak good English. 講一口流利的英語需要多年的刻苦操練。 76.It feels like spring/ Ive been here before. 感覺好象春天到了/我以前來過這里。 77.I wonder if they can make it. 我在想他們是不是能辦得到。 78.Its not as cold / hot as it was yesterday. 今天不想昨天那么冷/熱。 79.Its not his work that bothers me; its his attitude. 困擾我的不是他的工作，而是他的態(tài)度。 80.It sounds like you enjoyed it. 聽起來你好象蠻喜歡的。 81.It seems to me that be would like to go back home. 我覺得他好象想要回家。 82.It looks very nice. 看起來很漂亮。 83.Is everything under control? 一切都在掌握之中嗎？ 84.I thought you could do a better job. 我以為你的表現(xiàn)會更好。 85.Its time for us to say “No” to America. 是我們對美國說不的時候了。 86.The show is supposed to be good. 這場表演應(yīng)當是相當好的。 87.It really depends on who is in charge. 那純粹要看誰負責(zé)了。 88.It involves a lot of hard work. 那需要很多的辛勤工作。 89.That might be in your favor. 那可能對你有利。 90.I didnt realize how much this meant to you. 我不知道這個對你的意義有這么大。 91.I didnt mean to offend you. 我不是故意冒犯你。 92.I was wondering if you were doing anything this weekend. 我想知道這個周末你有什么要做。 93.May I have your attention., please? 請大家注意一下。 94.This is great golfing / swimming/ picnic weather. 這是個打高爾夫球/游泳/野餐的好天氣。 95.Thanks for taking me the movie. 謝謝你帶我去看電影。 96.I am too tired to speak. 我累得說不出活來。 97.Would you tell me your phone number? 你能告訴我你的電話號碼嗎？ 98.Where did you learn to speak English? 你從哪里學(xué)會說英語的呢？ 99.There is a TV show about AIDS on right now. 電視正在播放一個關(guān)于愛滋病的節(jié)目。 100.What do you think of his new job/ this magazine? 你對他的新工作/這本雜志看法如何?上期節(jié)目中我們談到了如何表達感謝。如果幫助別人的是你自己，在別人對你說謝謝的時候又應(yīng)當怎樣回應(yīng)呢？ Dont mention it. Its my pleasure. 別客氣，樂意效勞。 It was no trouble at all. / Nothing serious. 一點也不麻煩。 Glad to have been of help. 很高興能幫上忙。 Its a great honor for me to offer my help. 能夠幫到你我很高興。令求職者最為高興的一句話莫過于你被雇用了?？墒莿e人說這句話的時候，你一定要知道他在說什么哦，否則很有可能會錯失良機。 Im quite impressed with your experience. You can have the job. 我對你的相關(guān)經(jīng)驗印象頗深，你被雇用了。 Youve hired. Welcome to our company. 你被錄用了，歡迎到我們公司來。 You can begin employment next Monday. 下周一來上班吧。 You get the job. So when can you start? 你被雇用了。什么時候能來上班?抱歉這么晚打電話 由于業(yè)務(wù)的需要，有時候很晚了還要給客戶打電話。這時一定要意識到自己是在打擾別人的休息，要對他說一聲對不起。 Im sorry to call you so late. I hope I didnt catch you at a bad time. 對不起，這么晚還打來，希望沒有吵到你。 Sorry for bothering you at this hour. 很抱歉在這個時候打擾你。 I know it will get you trouble to call you this late. But it is an real emergency. I have no choice. 我知道這么晚打電話來會給你添麻煩，但我有非常要緊的事情。我也沒有辦法。 I must apologize for calling you at this time. 我很抱歉現(xiàn)在打電話過來。抱歉這么晚打電話 在遇到別人工作上有錯誤的時候，一定要婉轉(zhuǎn)的向他人指出，不要表面上說好，但是心里埋怨。這樣很可能造成對方的重復(fù)錯誤。但同時也要注意自己的語氣，要委婉，畢竟人非圣賢，孰能無過，下一個出錯的可能就是你自己哦。 Try to be better next time. And please let me know if you have any problem doing this. 下次盡量做的更好吧。如果工作上有什么困難一定要記得跟我說哦。 I have confidence that you could be more professional. 我對你有信心，下次一定會做的更專業(yè)的。 I need more detail-oriented. So try to do some improvement on this report. 我需要更具體的資料，再改進一下這份報告吧。 What you have done is not up to standard. And Im wondering if there is anything I can help? 你做的不符合標準。有什么我可以幫忙的嗎？很多時候，一些談判和商討都是在餐桌上完成的，那么今天就讓我們來介紹一下西方的宴客方式都有哪些。 Seated dinners 宴會（較正式，嘉賓每人都有各自固定的席位） Buffet dinners 自助餐（也稱冷餐會） Cocktail parties 雞尾酒會 （時尚發(fā)布會后經(jīng)常舉辦類似酒會） BYOB and BYOF=Bring your own bottles and bring your own food 聚餐會（較隨意） Receptions 招待會 Picnics野餐 Tea parties 茶話會經(jīng)常會看到同事因為不順心的事情而心情低落。如果在這個時候你能走上前安慰并鼓勵他的話，一方面是出于禮貌的需要，另一方面也可以令同事和領(lǐng)導(dǎo)都覺得你很懂得關(guān)心別人哦。 Come on. Its still not the end of the world, isnt it? 好啦別灰心，至少現(xiàn)在還不是世界末日，不是嗎？ Face the music. And you can do it. 面對問題吧，你可以的。 Ill back you up no matter whats happening. 不管怎樣我都會支持你。 Its alright. These things happened. 沒事啦。這種事常常會發(fā)生的。大家工作的時候經(jīng)常會遇到一些小麻煩。比如現(xiàn)在工作都離不開的電腦就經(jīng)常給我?guī)砺闊┎皇菃?？那么自己處理不了的時候怎么辦呢？今天告訴大家如何來表達這些我們工作上常遇到的麻煩，以及如何尋求幫助。 Could you do me a favor? My computer suffered from computer virus. 能幫幫我嗎？我電腦中病毒了。 Oh no, my computer halted again. Could you lend me a hand? 天哪，電腦又死機了。能幫我處理一下嗎？ Excuse me. Can you help me to clear this paper jam? 勞駕，幫我弄一下打印機好嗎？ Im calling for the air-conditioner problems. It doesnt work anymore. And its getting hot in the office. 我們的空調(diào)好像壞了，我正是為此打來的。辦公室已經(jīng)越來越熱了。火車是一種重要的交通工具，相