《旅游飯店職業(yè)英語(yǔ)》PPT課件.ppt

旅 游 飯 店 職 業(yè) 英 語(yǔ),初 級(jí) 2008,Unit Two Front Office 前 廳 服 務(wù) Lesson 3，4，5,Lesson 3,What Kind of Room Would You Like 您想預(yù)定什么樣的房間,Key Words：,reservation 預(yù) 定（n.） reserve 預(yù) 定（v.） double 雙人的 single 單人的 September 九 月 intend 打 算 prefer 喜 歡 stay 停 留 confirmation 確 認(rèn) book 預(yù) 定 bath 浴 室 New York 紐 約,Talking to the Guest 情 景 會(huì) 話,ONE,Clerk: D Guest: G C: Good morning. Beijing Hotel. Room Reservation. Can I help you? G: Yes, Id like to reserve a room for September 20th and 21st, please. C: What kind of room would you like, a double or a single room? G: A double room. C: Wait a moment, please, Sir.,TWO,C: China World Hotel. May I help you? G: Im calling from New York. Id like to make a reservation. C: Yes, Madam. What kind of room do you prefer? G: I need a single room with bath. C: How many nights will you stay? G: From May 12th to 18th, thats seven days in all. C: Ok. Ill send confirmation of your reservation G: Thank you very much. C: Its my pleasure. We look forward to your coming.,Notes：,Wait a moment，please. 請(qǐng)稍等. 類似的說(shuō)法: Wait a minute/ second ，please. In all. 總共,總計(jì) Example: Thats 7 yuan in all. Ill send confirmation of your reservation. 我會(huì)確認(rèn)您的預(yù)定. - We look forward to your coming. 我們盼著您的到來(lái). - Im looking forward to your letter. 盼望收到您的來(lái)信.,Your Turn to Try Now,Listen to the words and repeat: book 預(yù)定 room 房間 suite 套房 presidential suite 總統(tǒng)套房 double bed 雙人床 single room 單人間 triple room 三人間 reservation 預(yù)定 double room 雙人間 standard room 標(biāo)準(zhǔn)間,Listen to the sentences, repeat and translate: What type of room do you want? Id like to book a single room with bath. How many nights are you going to stay? How long do you intend to stay? We look forward to your arrival.,Listen and complete the dialogues: C: Good morning, Friendship Hotel. Room reservation. . G: Yes, for next Sunday. C: . G: A single with double beds. C: .,2. C: Good afternoon, sir. . G: Good afternoon. Im calling from America. . C: . G: Id like to reserve a double room. C: . G： Id like it from august 14th to 17th. C： Ok. We look forward to .,Lesson 4,Do You Have a Reservation 您有預(yù)訂嗎,Key Words：,passport 護(hù)照 fill in 填寫(xiě) registration 登記 form 表格 afraid 害怕的 moment 此刻 available 可用的,能得到的 certainly 可以,Notes：,Under ones name 以的名義，在的名下 Example: There is a reservation under your name. Would you please fill in this registration form? 您能填以下這張登記表嗎？ “填寫(xiě)”還可以用fill out,例如： Could you fill out this form.,Talking to the Guest 情 景 會(huì) 話,ONE,Receptionist: R Guest: G R: Good afternoon. Welcome to our hotel. What can I do for you? G: Yes, I have a reservation in your hotel. R: Could I have your name? G: John Smith. R: Wait a moment, please. Yes, we have the reservation under you name. Could I see your passport, please? G: Here you are. R: Would you please fill in this registration form? G: Of course.,TWO,R: Good evening, Madam. May I help you? G: Yes, Id like to have a single room. R: Do you have a reservation? G: No, Im afraid not. R: Wait a moment, please. Let me see. Oh, there is one single room available. G: Thats great. Ill take it. R: May I have your passport to fill out the registration form for you? G: Certainly. Here you are.,Notes：,Oh, there is one single room available. 有一個(gè)空的單人間。 Is there any ticket available for tonight? 今晚的票還有嗎？ Sorry, all rooms are taken/full. 抱歉，所有的房間都滿了 I will take it. 我就要了。 Example: This silk dress is beautiful. Ill take it.,Your Turn to Try Now,Listen to the words and repeat: registration 登記 available 可用的 complete 完成 form 表格 show 出示 receptionist 接待員 fill 填充 passport 護(hù)照 sign 簽字,Listen to the sentences, repeat and translate: Do you have a reservation? May I see your passport? I have a reservation in your hotel. Do you have a room available for tonight? Could you sign your name here, please?,Listen and complete the dialogues: R: Good afternoon. ? G: Yes, I want to have a single room for tonight. R: . G: sure, . R: wait a moment, please. .,2. R: Good morning, Madam. ? G: Yes, my name is Nancy White. Do you have a single room for today? R: ? G: No, . R: Wait a moment, please. . Im sorry, . G: Thats too bad. R: But we still have one double room available. Will that be all right? G: , Ill take it. R: May I ? G: Here it is. R: ? This is the form. G: Of course.,Lesson 5,Your Total Is 588 Dollars 您的費(fèi)用總共是588美圓,Key Words：,check out 結(jié)帳 wait a moment 等一會(huì)兒 bill 賬單 ready 準(zhǔn)備好的 total 總共 right 正確的 correct 正確的,check 檢查；核對(duì) item 項(xiàng)目，條目 mistake 錯(cuò)誤 pay 付賬 charge 費(fèi)用 per night 每晚,Notes：,Id like to check out now. 我現(xiàn)在想結(jié)帳. would like to do sth. 愿意,想 Example: Ill leave Beijing today and Id like to check out now. 結(jié) 帳 用 語(yǔ): - Heres your bill, Sir. It totals $889. Please check it. - Im terribly sorry, Sir. We did make a mistake. (當(dāng)帳單出錯(cuò)時(shí),應(yīng)向客人抱歉),Talking to the Guest 情 景 會(huì) 話,ONE,Receptionist: R Guest: G R: Good morning, sir. May I help you? G: Yes, Id like to check out now. R: May I have your name and your room number, please? G: Bob Smith. Room 811. R: Thank you. Please wait a moment. Ok, your bill is ready. The total is 588 dollars. Please have a look at it to see if everything is correct. G: Its correct. Thanks.,TWO,Cashier: C Guest: G C: Here is your bill, Sir. It totals $889. please check it. G: Im sorry, but I dont understand this item. C: Its for the IDD calls you made from your room. G: Oh, I see.,Your Turn to Try Now,Listen to the words and repeat: total 總共 amount to 總計(jì) bill 帳單 item 項(xiàng)目 charge 費(fèi)用 cash 現(xiàn)金 credit card 信用卡 check 支票 deduct 扣除 mistake 錯(cuò)誤,Listen to the sentences, repeat and translate: Did you take any