崗位職責_技術操作崗位說明書大全122

努力了的才叫夢想，不努力的就是空想！如果你一直空想的話，無論看多少正能量語錄，也趕不走滿滿的負能量！你還是原地踏步的你，一直在看別人進步。技術部總經理職位描述文件職位識別信息職位名稱技術部總經理所屬部門資訊科技部職位編號所在城市工作地點資訊科技部出差要求無偶爾經常常駐版本號V1.0生效日期工作網絡關系直接上級職位資訊科技部總監(jiān)匯報職位直接下級職位技術支持經理、軟件開發(fā)經理、知識庫管理經理人員管理權限薪酬無 建議權 決定權直接下級人數(shù)3績效無 建議權 決定權直接管轄團隊15配備無 建議權 決定權業(yè)務指導職位對職位產生影響的外部機構受到職位影響的外部機構任職資格教育程度本科及以上學歷專業(yè)方向客戶服務中心高級管理工作經驗超過八年跨國公司IT工作經驗, 四年國內客戶服務中心行業(yè)經驗核心能力客戶服務中心，IT行業(yè)通用能力專業(yè)能力 Control Planning Delegation Coordination專業(yè)技能 Contact center technology management Contact Center project management Knowledge on hardware and client/server application, database administration. Knowledge on contact centre /paging centre systems, LAN/WAN management and ACD/IVRS support.通用技能 Communication Leadership and people management 職位目的與職責職位目的（存在的理由，限制和目標）To build, manage and maintain a state-of-the-art contact center platform for the company職責范圍(名稱、定義、該職責所要達到的結果/目標)責任級別（全部/部分/協(xié)助）衡量標準(數(shù)量、質量)業(yè)務類戰(zhàn)略層面 To build, manage and maintain a reliable, stable, multi-channel accessible, flexible, easily expandable and easily compatible contact center platform to support business growth Full Senior management assessmentOperational Level To carry out technology/solution development and evaluation to continuously enrich the contact center platform and adopt the state-of-the-art technology to the contact centre systems for improving efficiency and productivity To design, implement, develop leading edge contact-centre CTI technology. To design and implement customized solutions to meet various changing program demands and business needs.All KPIs on syste